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Avaya Cloud Office vs Playvox: Which is best for you?
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Features
- It is for the most part very reliable, has good record tracking, and integrates well into Salesforce and other apps.
- Some of the integration was taxing, and on rare occasions calls are dropped when I am out of the building.
- I believe the most helpful feature of Playvox is that our Quality team is able leave comments to each of our evaluations and are able to provide us information such as the details of the ticket/case we have handled.
- The only thing I do not like about Playbox is that when you have it in a window and you want to open it in another one it does not let you while doing evaluations.
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