Convoso vs UJET: Which is best for you?

I liked the powerful dialer, real-time reporting, and how it boosted agent productivity and contact rates.

There is a knowledge base but it does not answer every question and when you call in for help, they won't make the changes for you even though they are familiar with their system; they make you painstakingly figure out how to configure it taking hours from your work day.

I can properly put on hold my customer while looking for a better solution, I can also monitor my aux/status and doing outbound call without an hassle and many more.

Like every platform it has its advantages and disadvantages, what I don't like is that every time I log in I have to enter my password and email and I would like it to be personalized and automatic or shorter.