All Vonage Business Communications Reviews
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Vonage Business Communications Reviews
Reviews Summary
Overall Rating
4.0Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.1
Customer Support
3.7
Value for money
3.8
Functionality
4.1
Pros
"Vonage has user user-friendly interface, as a softphone it checks all the boxes for functionality and reliability when needing to implement an app that as an offshore rep I can use for sales."
"The ability to customize call flows and set up auto-attendants is super helpful for our small team."
"We love that we can assign the phone number for an individual and have them set up right for the start of their employment. "
Cons
"I do not like the fact that the Sms messaging is still having errors and not all of my messages are making it through to the contacts"
"The person in charge of our setup from Vonage could not troubleshoot even basic issues and constantly had to escalate to the next level for resolution."
"Regular outages and glitches, tech support (even the escalation teams) totally apathetic, unresponsive and unsympathetic"
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