Epicor Manufacturing ERP Software


 

Epicor ERP is a fully integrated ERP solution with extensive functionality for accounting, inventory control, pre-production materials planning, and manufacturing execution (MES). The system is delivered either on premise, hosted, or as a cloud-based Software as a Service (SaaS) offering.  The application is architected using a true Service-Oriented Architecture (SOA) and is modular based, meaning that buyers can purchase only the modules they need without being forced to buy other modules that are part of the system. Epicor has gained strong market share due to this SOA architecture and the system’s overall functional breadth.

Epicor supports any discrete manufacturer with more than $1 million in annual revenue. Buyers looking for an especially robust system will opt for the vendor’s additional modules for supply chain management, product lifecycle management (PLM), business performance management (BPM), customer relationship management (CRM), and quality performance management (QPM).  Epicor ERP can be deployed in a single site or multisite multinational enterprise.  With offices around the world and translation in 36 languages, Epicor ERP has seen worldwide adoption.  Epicor ERP is not used by process manufacturers looking to automate recipes, formulas, or batches. Its focus remains on discrete firms.

We have always recommended Epicor to manufacturing firms due to the system’s popularity, functional depth, and functional breadth.

 

Supported Operating System(s):
Windows 7, Windows Vista, Web browser (OS agnostic), Windows 2000, Windows 8

27 Reviews of Epicor Manufacturing

Showing 1-20 of 27

 

from IHEAR MEDICAL
Specialty: Medical Products
Number of employees: 11-50 employees Employees number: 11-50 employees

Not user friendly ERP system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Not user friendly ERP system, Customer support is not good.

Pros

Have all modules you need

Cons

Not user friendly interface

 
 

from ET Precision
Specialty: Industrial Machinery
Number of employees: 11-50 employees Employees number: 11-50 employees

Broad functionality that comes with a price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We use Epicor to run a $5M machining business. The software allowed us to do almost everything we wanted with the exception of scheduling each machine accurately. While the software has a powerful scheduling module, because many of our parts were processed on more than one machine, we were not able to accurately reflect our actual process in their scheduling module. Standard reports were also lacking so we used Crystal Reports and created custom reports on a regular basis. The ability to easily create dashboards was great and allowed us to create screens that showed specific metrics that we wanted to monitor. Shop floor access was acceptable - allowing workers to log into/out of jobs, clock in/out, etc. on a daily basis. Overall a good package that can easily grow with a small company.

Pros

Ability to create custom 'dashboard' screens to see things that we want to monitor.
Extensive functionality for small to medium sized manufacturing companies.
Good shop floor usability.
Job costing provided real times access to allow you to monitor costs and flag overages.

Cons

Standard reports were ok but not great.
Scheduling module was not adaptable to our process - would have required some modifications that we did not want to spend the money to make.

Advice to Others

As with any ERP software, you need to look closely at your existing processes and see how they are going to 'fit' into the new software. In many cases you will need to change your existing processes. If so, you need to take a close look at the software's process and make sure that it will work for you. Epicor has plenty of functionality so I would expect that it will be the last software you would need to purchase unless your business changes significantly.

 
 

from Johnstone Supply
Specialty: Other Industry
Number of employees: 11-50 employees Employees number: 11-50 employees

Think twice before getting into this nightmare...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The software is insane expensive with monthly fee's. Way more expensive than the original quote. And if you don't pay your monthly fee, they suspend your support. The conversion was a nightmare. We are coming up on 3 years in and still having problems. Many programming oversights, things that should have been taken care of in set up never were. Took months to even find that things weren't done since it's all programming and we don't know how to do that. We have constant problems. Support is awful. They are outsourced to India so you can't understand them and they take forever to respond and barely resolve the issue if at all. You need to go to regular classes to keep up with all of the updates. This is not a system you get and then you're good to go when you learn it, you have to constantly keep up and need to attend their seminars if you really want to know what's going on. They charge you for everything. They sugar coat things and tell you how great their training is blah blah and then you find out major things aren't included, oh that's an extra charge. They wanted to charge us for fixes that should have been included in the programming. The system is so overly complicated. You want to exit out of an account, well that's 4 steps and asking if you want to save your changes 5 times.. when you haven't changed ANYTHING!!!!!! You want to set up a customer so they get their invoices emailed... Well that's 5 different areas that have to be set and programmed just right. Expect to be able to fax a statement to a customer?.... NOPE because we lost that feature with a system upgrade over a year ago and it hasn't been fixed yet... Even with new upgrades. This is the highest maintenance software I've ever seen. This was created for the sole purpose of being able to milk the client for as much money after purchase as possible. Some very simple commands are so overly complicated while others that need more functionality are so basic you can't even use them because they aren't versatile enough to use the function. I HATE EPICOR SOFTWARE ALONG WITH EVERYONE IN MY COMPANY! Biggest mistake ever.

Pros

Can't think of any

Cons

Everything, Expensive, Overly Complicated, Some functions too basic, Poor programming, Major lack of effort in set up in conversion, Info from old system not properly converted, Behind the scenes programming not completed, High Maintenance, Poor Support, Poor Customer Service, Genuine Lack of Concern for Customer, PROFIT DRIVEN COMPANY

Advice to Others

Just DON'T..... unless you have hundred's of thousands of dollars you don't mind throwing away and many hours of free time available to find and correct problems that should have been addressed in conversion and to spend on self training. Oh and you definitely need to have basic computer programming skills to survive.

 
 

from Wrightspeed Inc
Specialty: Transportation Equipment
Number of employees: 51-200 employees Employees number: 51-200 employees

Implementing Epicor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

First, our company didn't have a ERP software and use Quickbooks for P.O.'s and supplier payment and Excel to create a demand plan. Second the company was a true start up and hadn't released any products to production. So the Erp tool wasn't replacing an existing software. Overall I found the
majority of the implementation very restrictive to customize to our wants.

Pros

The purchase order placement was reasonable but really are Finance got more out of it than procurement.

Cons

No easy method to automate revision those had to be manually added to P.O's and constant error message when doing so. With Quickbook you just had to click on vendor to get all P.O. history with Epicor multiple screens and buyer specific. For components purchased per manufacturers part number it didn't upload those so they have to be manually added. Creating jobs even when we hired a more experienced planning manager it takes way more resources to create them seemed we spent 100's of hours just to get simple jobs created at sub-assembly levels. While we were able imput receiving parts to stock deleting it after consumptions is consistently manual reduction to update the balance.

Advice to Others

Be prepared to spend a lot, after you go live that seems to be the way they make money by sending is a subject matter so called expert to fix your daily requirements.

 
 

from Barkman Concrete Ltd.
Specialty: Stone / Concrete

Epicor is a good fit for Manufacturing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Like the ability to Customize. The new update process is getting better.

Likes Least

Out of the box Reporting is very weak. Purchased Third Party Software. Unfortunately we rely on Solution Providers for most of our issues. Support can still take more than 2 months to resolve issues.

Recommendations

Talk to other Companies running Epicor. The Sale and Demo Team is slick, but they promise things that won't be in the core product.

 
 

from Philippine Bible Society
Specialty: Other Industry

Very satisfied with Epicor.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Epicor is very flexible and customizable. We love how we can customize the screens to fit our needs, the ability to access or use the built-in fields, it's ability to integrate with other systems and the tools we can use to create reports.

Likes Least

The presence of Progress is giving us a headache. But good thing this is already removed in version 10.

Recommendations

Epicor is really worth trying especially if your business is in manufacturing.

 
 

from Corporate Interiors
Specialty: Furniture / Home Decor

Excellent Product!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

The effort that Epicor went through to gain the sale of our company was tremendous. They jumped through hoops for us to prove to us that they were the best, and without a doubt, they did! Epicor's manufacturing ERP software is a holistic software to run your company in all aspects. Definitely would recommend to a colleague!

Likes Least

The sales pressure was a little intense. Other than this I have no other complaints!

Recommendations

Make sure you keep ALL options open. Evaluate software at all price ranges and styles.

 
 

from Aerodyn Engineering
Specialty: High Technology

Great if you are a potential new customer, not so great after

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

We went from a manmade access system to this ERP system being our first. I enjoyed the easy click through menu options and ability to customize the forms to our liking. We have a unique business that would not fit an out of the box capability.

Likes Least

Reporting is not easy in this system. Almost everything has to be customizable and it created many years worth of problems trying to build this system without a strong support team. We have been trying for over a year to get our rep to give us pricing on licenses as we have grown and would like to expand in this area. We cannot get responses from the website support, our rep, or anything. Once you become a customer, you are abandoned, and left with very little support. this was not ideal as we developed how we wanted to use an ERP system and what the system could really do. We have spent 100s of thousands with other consulting companies to try to build the system, all while paying for the support and maintenance without any support.

Recommendations

If you are non-production and offer products and services, I recommend you evaluate the reporting functions and the level of support you may need. The system works well for many, but we feel that once we were sold the system, we did not get any support on expanding or maintenance.

 
 

from Grand Die Inc
Specialty: Industrial Machinery

Epicor ERP has been vital to organizing our small tool and die shop.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Epicor has a lot of options and applications that help us do our jobs. It has time management functions that allow you to keep track of your time and show what the cost of your time is on any given job. It also allows you to create and track jobs and keep a history of how things are moving. Also purchasing with a PO system that helps you track your vendors and their performance as well.

Likes Least

some things about Epicor require specific actions in a specific order and can be confusing to fix.

Recommendations

Make sure that your business matches what the software excels at.

 
 

from Matritech inc
Specialty: Job Shop

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's built as make to order or make to stock.
All the module are fully integrated and they add third party software over the years.

Likes Least

The KPI dashboard are not so friendly user for the common people

Recommendations

Define what you need in your process.
Try the software with the database they can supply to see what you can do and feel the software.
Ask other user about there experience

 
 

from Interior Systems
Specialty: Other Industry

Keeps Manufacturing Running

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Epicor does a good job of putting out software that works. Minimal issues and constant updates allow for us to focus on getting the job done.

Likes Least

Support can be slow to respond at times, especially when the question is more complex. They do remain diligent and eventually can resolve 99% of issues we have had.

Recommendations

Have a good dedicated group of people on your core team for implementation and after go live as experts in their area. A good IT person on staff is crucial to keeping the database tuned and ready for production.

 
 

from States Manufacturing
Specialty: Metal Fabrication

Epicor Manufacturing Software Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The software has lots of power and lots of capabilities, unfortunately, it is too much for a company my size as we are more of a job shop. This software would be great for a larger manufacturer.

Likes Least

It is slow. Every transaction causes you to wait. It may be only a second or two, but it is very annoying. Also, the software seems built for larger companies with many layers, being a smaller employer where every employee wears multiple hats, some of the steps needed to make changes seem excessive.

Recommendations

Make sure to look at what you do, find someone similar and watch them use the system. Don't take their opinion, you have to see it run. Also, do a demo quote to cash trial, again to see if the software fits.

 
 

from UMC
Specialty: Medical Products

All Inclusive Mfg Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The opportunity to work with a company that strives to stay on the cutting edge of technology that helps its customers do the same with their business

Likes Least

Support knowledge can sometimes be a challenge, along with response times

Recommendations

Make sure you have a solid understanding of your business processes and incorporate Epicor as much with the intended use functionalities

 
 

from OriGen Biomedical
Specialty: Medical Products

Epicor-- Medical Device user

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Product has a wide range of functionality to support a compliant business.

Likes Least

The vendor is not very responsive to providing support unless you're spending more money. We own a lot of functionality that was not implemented when the vendor was supporting the initial installation. The vendor is pushing us to spending a large amount of money to upgrade to a new platform rather than addressing our request for training on functionality we're not currently using.

Recommendations

If you're evaluating Epicor, be sure you have an IT staff and project manager to support implementation. If you're a smaller company, as we were at the time of purchase, implementation with non-IT resources doesn't go well.

 
 

from Thermal Solution Resources
Specialty: Electronics

Horrible Experience

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Functionality seemed to be what we wanted, sales gave us in depth presentations but skirted specific requirements.

Likes Least

Sales fabricates to get business. After months of reviews and discussions with these guys we signed on with a deposit. Within one week after being contacted by the training PM we were told functions we specifically needed are not available. Once we made sure that was the case we cancelled the order and demanded our deposit returned. After many calls and emails we are still trying to get resolution. Not a professional company that should not be trusted.

Recommendations

Make sure you get the training dept. involved to confirm that what is being sold is documented in training materials. This would show obvious gaps. We didn't take this step and got burned.

 
 

from Canal Toys USA LLC
Specialty: Consumer Products

Great system

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I feel that epicore has a very robust feature list that was exactly what my company was looking for at a competitive price.

Likes Least

I with they had videos on their website that better showed product demos

Recommendations

If you can't find what you are looking for, keep looking. There are so many systems out there, it stands to reason you will find one that fits your needs.

 
 

from Wair Products
Specialty: Medical Products

used it for 15 years

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Ease of payment process. the check run process was very easy select net 30 (or other parameters) and the list would come up and you could select all or pick and choose. We have a large vendor group and this was very helpful. Maybe ther softwares are set up this way, I don't know, it is was effiecient. I also like the ability to print up edit lists to confirm all transactions before a post but once posted there was no undoing.

Likes Least

The products...the financial side of it...very limited reports. The ease to customized was not intuitive. Each module seemed to be designed by a different company so to me it lacked continuity.

Recommendations

I don't know what updates they have made so I'd ask what improvements they have made over the years and have your list ready of what you need. For the cost of this software...I was quite disappointed when I realized shortcomings and it's inability to do what I expected.

 
 

from manesa
Specialty: Metal Fabrication

Excelent Software

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
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Support
Likes Best

its a very complete solution, the vendor prices are very high

Likes Least

prices and support. and everything you ask for they always said you need a customization so thats and extra charge

Recommendations

try to evaluate if it cover most of your business because customize this product it is hard and expensive

 
 

from Manesa
Specialty: Metal Processing

Implementation ERP Epicor Software Manesa May 2012

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

about the product I confirm that is very very easy to use, very friendly and a lot of customizable, about the vendor I recommend so much work directly with Epicor support. We can have control of all main areas in a real time, to verify advances of production plan, shipments, buy of raw material.

Likes Least

about the product some times we have specific problems with the software and we must to create a call to report and fix the issue but we need to wait a lot of time to solve it.

Recommendations

When you will work with a partner please assure that it know completely the tool to avoid problems ahead.

 
 

from Ultimate Software
Specialty: High Technology

Epicor Manufacturing

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
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Likes Best

It's a solid solution that provides an array of useful tools to meet your businesses needs. The product is scalable and has a lot of versatility. The implementation was impressively short and was solely focused on configuring the system to our specific needs.

Likes Least

The annual support fees are high for the level of service provided and the partnering with consultants to achieve our business goals could have gone a lot smoother.

Recommendations

Be sure to outline all your needs and processes before purchasing. Check pricing on other ERP and be sure to consider the annual support costs as well. Make sure there is an escalation process in place in the event you get stuck with a problem.

 
 
 
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