Userlytics 2026: Benefits, Features & Pricing

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Wondering if Userlytics is right for your organization?

Our User Experience (UX) Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Userlytics

4.7

(55)

Pricing

Starting at $69.00 per year

About Userlytics

Userlytics is a cloud-based remote user testing and research platform, which helps businesses gain insights into user's journey by recording screen of test participants as they interact with websites, web or mobile applications, prototypes, or competitor's site. Features include picture-in-picture recording, hyperlinked annotations, device targeting, card sorting, tree testing and automated transcriptions.

Administrators can define test goals and demographic filters such as country, gender, age, or technology profile or add custom screener questions and qualify target users based on answers. Supervisors can create different tasks for participants and their performance through time on task, success/failure questions, SUS, NPS and more. Userlytics includes a live conversation feature, which lets hosts conduct test sessions, schedule call with participants and invite multiple viewers to the test.

Userlytics comes with mobile applications for Android and iOS. It is available on monthly subscriptions and support is extended via documentation, email and phone.

Userlytics Screenshots

Userlytics Pricing and Plans

Starting price: $69.00 per year

Free Trial

Free Version

Enterprise

$69.00

per user, per year

Plan includes:

Unlimited Admin & User Accounts & Seats
QA Review of Panel Results
Picture-in-Picture Recording
Moderated Testing
Tree Testing
Advanced Demographics
Advanced Metrics
Sentiment Analysis
Quantitative Testing
AI UX Analysis

Custom (Pay-as-you-go)

Pricing available upon request

Plan includes:

QA Review of Panel Results
Picture-in-Picture Recording
Moderated Testing
Tree Testing
Advanced Demographics
Advanced Metrics
Sentiment Analysis
Quantitative Testing
AI UX Analysis
Website, App, & Prototype Testing

SaaS Premium

$499.00

flat rate, per month

Plan includes:

20 AI Transcriptions Per Month
2 Seats or Accounts
60 Minutes Maximum Session Duration
Advanced Metrics
All Digital Assets
Branching Logic
Card Sorting
Highlight Reels
ISO 27001 Certification.
Picture-in-Picture Recording

Advanced

$999.00

flat rate, per month

Plan includes:

100 AI Transcriptions Per Month
5 Seats or Accounts
60 Minutes Maximum Session Duration
All Digital Assets
Branching
Personal Userlytics Account Manager
Unlimited Concurrent Testing
Unlimited Unmoderated Participants Provided by You or a 3rd Party
AI UX Analysis
Sentiment Analysis

Limitless

$69,000.00

flat rate, per year

Plan includes:

Unlimited Admin & User Accounts & Seats
QA Review of Panel Results
Picture-in-Picture Recording
Moderated Testing
Tree Testing
Advanced Demographics
Advanced Metrics
Sentiment Analysis
Quantitative Testing
AI UX Analysis

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Userlytics Features

Popular features found in User Experience (UX)
For Websites
Prototype Creation
Reporting/Analytics
Usability Testing
More features of Userlytics
A/B Testing
Activity Dashboard
Annotations
Assessment Management
Audience Targeting
Benchmarking
Collaboration Tools
Commenting/Notes
Conversion Rate Optimization
Customer Experience Management
Customizable Branding
Customizable Categories
Customizable Fields
Customizable Forms
Customizable Questions
Dashboard
Data Visualization
Demographic Data
Design Management
Drag & Drop
Engagement Tracking
For Mobile
Geotargeting
Heatmaps
Moderated Usability Testing
Multi-Channel Data Collection
Multi-Language
Negative Feedback Management
NPS Survey Structure
Performance Metrics
Predictive Analytics
Projections
Quantitative Metrics
Question Library
Real-Time Analytics
Real-Time Data
Reporting & Statistics
Screen Activity Recording
Search/Filter
Sentiment Analysis
Single Sign On
Software Testing Management
Survey/Poll Management
Surveys & Feedback
Tagging
Text Analysis
Third-Party Integrations
Unmoderated Testing
User Journeys
User Management
User Research Analysis
Video recording/Transcriptions
Video Support
Visual Analytics
Widgets

Userlytics User Reviews

Overall Rating

4.7

Ratings Breakdown

69%

31%

Secondary Ratings

Ease of Use

4.6

Value for money

4.7

Customer support

4.9

Functionality

4.5

Krista A.

Verified reviewer

Marketing and Advertising

11-50 employees

Used monthly for less than 12 months

Review source

Reviewed January 2022

User friendly and efficient

I really enjoy Userlytics. Aside from the user-friendly and efficient platform, the customer service team is 10 stars out of 5. They are always willing to help me set anything up in such a timely manner - and so nice!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software's interface makes setting up the test, reading and reporting out a breeze. Simple functionality makes something like a robust test just a little bit easier.

Cons:

The transcription that is based off of audio is left to be desired and often not able to be used. As a result, we do spend extra time translating ourselves for each panel result.

Reasons for switching to Userlytics

Pricing and not as strong of a platform as Userlytics for reading results.

John R.

Verified reviewer

Automotive

1001-5000 employees

Used weekly for more than 2 years

Reviewed May 2025

Great product - even better support!

We switched to Userlytics a couple of years ago for our primary testing platform and I'm glad we did. We are able to do anything we need to do at a significant savings. Maybe the best feature is the support. If I ever have any questions, our contact [sensitive content hidden] gets back to me with solutions almost immediately!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use Variety of test options Customer support

Cons:

Highlight reels could be easier to create

Reasons for choosing Userlytics

Lower price for very similar product features

rachid t.

Verified reviewer

Arts and Crafts

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed February 2023

userlytics on of the user softawre that i didn't like to much

it was a bad experience for sure

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

well ther is not much i did like nut i like the website menu

Cons:

i did like least that doesn't work for the residence out of the USA

Sam R.

Verified reviewer

Education Management

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed December 2024

Worth the switch!

We transitioned to Userlytics from UserTesting.com and are *so* glad we did! We are able to complete tests in the same way with higher-quality participants and much better customer service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The management and visibility across projects and tests is really great for me as an admin. The interface has been easy for professors and students to use and support from the company has been quick and seamless.

Cons:

No complaints! We've used it for a semester and so far everything has been easy and a good experience.

Reasons for switching to Userlytics

Frustration with the quality of participants and customer service

Mike P.

Verified reviewer

Financial Services

201-500 employees

Used weekly for less than 6 months

Review source

Reviewed March 2023

A more reasonable alternative to the biggest players.

Our rep has been helpful and attentive, and the tool meets the UI and feature requirements of all its competitors for a really reasonable price tag.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are a lot more UX testing tools and platforms out there these days than the days of Usertesting and UserZoom being the only players. But many of them offer only a couple types of tests, or force you into a type of workflow. We chose Userlytics because it most closely resembles the "big boys" in terms of feature set (in fact, I get more types of quant tests than I did with UserZoom) for a much smaller price tag. I also like that tasks can go un-recorded for participants' privacy. This was a near-essential feature for getting the tool approved.

Cons:

We're still pretty new on the platform, but I haven't had a lot to complain about. Sentiment analysis is not activated by default and I'm afraid it might be extra so I haven't pursued it.

Reasons for choosing Userlytics

It met our needs for the types of studies we wanted to run and the cost savings we needed.

Reasons for switching to Userlytics

Primarily we switched for price reasons. As a small team, the unlimited pricing of UZ did not benefit us that much compared to the more flexible credits of Userlytics.

Jennifer D.

Verified reviewer

Computer Software

501-1000 employees

Used monthly for less than 12 months

Review source

Reviewed July 2021

Userlytics is a robust and inexpensive testing platform

Userlytics is a robust and inexpensive testing platform that meets our needs as a software company.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Creating a study with Userlytics is easy; the interface walks you through each step of the process. Some highlights include the templates that are available for common usability questions and the in-browser testing option for participants.

Cons:

We use our own participants for testing and some have difficulty navigating the testing platform when reviewing prototypes.

Reasons for choosing Userlytics

It seemed to have the same core features at a fraction of the price.

James M.

Verified reviewer

Information Technology and Services

11-50 employees

Used monthly for less than 12 months

Review source

Reviewed August 2021

Userlytics Aug 2021

Experience of the tool is good and the support is always very prompt and helpful

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple to set up and use. Easy to share. Quick to gain user feedback

Cons:

Hard to reallocate account history if required eg employee leaving/. Also relatively expensive for short tests

Reasons for choosing Userlytics

Better commercial model for our needs at the time

Katherine M.

Verified reviewer

Insurance

5001-10000 employees

Used weekly for less than 2 years

Reviewed May 2025

Useful and powerful tool and competitive pricing model

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The data generated by the platform can help provide evidence when a design decision change has a high risk potential. It helps our teams provide additional evidence about what works well and what needs more attention in the overall user experience and design (flow, copy, visuals, layout).

Cons:

Sometimes the interface to setup a test or review results is a little jarring to the untrained eye. It's learnable, but there will be a learning curve for folks who are newer to user research and usability testing.

Verified

Reviewer

Retail

Self-Employed

Used daily for less than 2 years

Review source

Reviewed October 2024

Userlytics

It’s been just okay there’s nothing exciting about it because it’s too slow if you really want to make an earning out of it to be honest

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The fact that I can make something on the side

Cons:

You barely get tests to qualify for the customer base is low

Michelle K.

Verified reviewer

Apparel & Fashion

501-1000 employees

Used monthly for less than 2 years

Reviewed May 2025

Reliable partner who can help us increase overall usability

We conducted our competitor analysis with Userlytics. Userlytics helped us to narrow down difficult decision to achieve stakeholders alignment and consolidate our organization product strategy. We've received tremendous help from them. I highly recommend anyone who is interested working with Userlytics.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Userlytics was very amazing for helping us to conduct detailed competitor analysis which was challenging for us to proceed internally.

Cons:

So far so good. I don't have any negative comments now.

Showing 1 - 10 of 55 Reviews

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