Userlytics 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Userlytics

4.7

(55)

Pricing

Starting at $69.00 per year

About Userlytics

Userlytics is a cloud-based remote user testing and research platform, which helps businesses gain insights into user's journey by recording screen of test participants as they interact with websites, web or mobile applications, prototypes, or competitor's site. Features include picture-in-picture recording, hyperlinked annotations, device targeting, card sorting, tree testing and automated transcriptions.

Administrators can define test goals and demographic filters such as country, gender, age, or technology profile or add custom screener questions and qualify target users based on answers. Supervisors can create different tasks for participants and their performance through time on task, success/failure questions, SUS, NPS and more. Userlytics includes a live conversation feature, which lets hosts conduct test sessions, schedule call with participants and invite multiple viewers to the test.

Userlytics comes with mobile applications for Android and iOS. It is available on monthly subscriptions and support is extended via documentation, email and phone.

Userlytics Screenshots

Userlytics Pricing and Plans

Starting price: $69.00 per year

Free Trial

Free Version

Enterprise

$69.00

per user, per year

Plan includes:

Unlimited Admin & User Accounts & Seats
QA Review of Panel Results
Picture-in-Picture Recording
Moderated Testing
Tree Testing
Advanced Demographics
Advanced Metrics
Sentiment Analysis
Quantitative Testing
AI UX Analysis

Custom (Pay-as-you-go)

Pricing available upon request

Plan includes:

QA Review of Panel Results
Picture-in-Picture Recording
Moderated Testing
Tree Testing
Advanced Demographics
Advanced Metrics
Sentiment Analysis
Quantitative Testing
AI UX Analysis
Website, App, & Prototype Testing

SaaS Premium

$499.00

flat rate, per month

Plan includes:

20 AI Transcriptions Per Month
2 Seats or Accounts
60 Minutes Maximum Session Duration
Advanced Metrics
All Digital Assets
Branching Logic
Card Sorting
Highlight Reels
ISO 27001 Certification.
Picture-in-Picture Recording

Advanced

$999.00

flat rate, per month

Plan includes:

100 AI Transcriptions Per Month
5 Seats or Accounts
60 Minutes Maximum Session Duration
All Digital Assets
Branching
Personal Userlytics Account Manager
Unlimited Concurrent Testing
Unlimited Unmoderated Participants Provided by You or a 3rd Party
AI UX Analysis
Sentiment Analysis

Limitless

$69,000.00

flat rate, per year

Plan includes:

Unlimited Admin & User Accounts & Seats
QA Review of Panel Results
Picture-in-Picture Recording
Moderated Testing
Tree Testing
Advanced Demographics
Advanced Metrics
Sentiment Analysis
Quantitative Testing
AI UX Analysis

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Userlytics Features

Popular features found in User Experience (UX)
For Websites
Prototype Creation
Reporting/Analytics
Usability Testing
More features of Userlytics
A/B Testing
Activity Dashboard
Annotations
Assessment Management
Audience Targeting
Benchmarking
Collaboration Tools
Commenting/Notes
Conversion Rate Optimization
Customer Experience Management
Customizable Branding
Customizable Categories
Customizable Fields
Customizable Forms
Customizable Questions
Dashboard
Data Visualization
Demographic Data
Design Management
Drag & Drop
Engagement Tracking
For Mobile
Geotargeting
Heatmaps
Moderated Usability Testing
Multi-Channel Data Collection
Multi-Language
Negative Feedback Management
NPS Survey Structure
Performance Metrics
Predictive Analytics
Projections
Quantitative Metrics
Question Library
Real-Time Analytics
Real-Time Data
Reporting & Statistics
Screen Activity Recording
Search/Filter
Sentiment Analysis
Single Sign On
Software Testing Management
Survey/Poll Management
Surveys & Feedback
Tagging
Text Analysis
Third-Party Integrations
Unmoderated Testing
User Journeys
User Management
User Research Analysis
Video recording/Transcriptions
Video Support
Visual Analytics
Widgets

Userlytics User Reviews

Overall Rating

4.7

Ratings Breakdown

69%

31%

Secondary Ratings

Ease of Use

4.6

Value for money

4.7

Customer support

4.9

Functionality

4.5

Maksym B.

Verified reviewer

Information Services

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed March 2024

10 Out of 10, absolutely love it

Userlytics has been a true game-changer for our testing initiatives. With exceptional customer support, a comprehensive feature set, and top-notch participant quality, they have earned our highest recommendation. We give them a perfect 10 out of 10 and urge anyone in need of a testing platform to give them a try.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We transformed our approach in testing. They providing outstanding customer support, their team is always ready to assist with a level of professionalism and efficiency that is second to none. We used usability testing, prototype evaluation. Platform is incredibly user-friendly, making it easy for even novices to navigate and utilize effectively. One of the most impressive aspects of Userlytics is extensive pool of participants ensures that we receive diverse and insightful feedback, enabling us to make informed decisions.

Cons:

We absolutely love it. For our company no cons.

Verified

Reviewer

E-Learning

2-10 employees

Used monthly for less than 12 months

Review source

Reviewed July 2024

Easy to use, perfect

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I absolutely love using Userlytics because it's so easy to use and I can gather really valuable feedback from real users in no time. The platform has all the tools I need for remote usability tests, like video recordings, screen captures, and detailed user interactions. This means I can dive deep into analyzing user behavior and spotting any usability issues.

Cons:

The platform offers a wide range of tools but the large amount of data gathered can be quite daunting, leading users to spend a significant amount of time analyzing and interpreting the results.

Rebecca H.

Verified reviewer

Marketing and Advertising

201-500 employees

Used monthly for more than 2 years

Review source

Reviewed November 2022

Easy to use tool but needs some refining

Ratings Breakdown

Ease of use

Functionality

Pros:

The design setting up the test is really easy to use and it breaks it up in stages well.My Account Manager is great and comes back to me quickly if I have queries.

Cons:

- It can take a bit of time for the videos to come back and I have often had to nudge my Account Manager to boost the test and get the results back quicker.- Sometimes I'll require 10 testers to do the same test but I might need 5 to be on desktop and 5 on mobile. I can't split this within the same test and I need to duplicate the test and set up another test. This makes it quite long winded, it would be better if I could set these requirements within the same test set up.

Tanya W.

Verified reviewer

Research

Self-Employed

Used monthly for more than 2 years

Review source

Reviewed September 2021

Great International Usability Testing Tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have been doing online user testing for over eight years and have used many different UX tools in that time. Userlytics has been my user testing tool of choice for several years now. Their site is easy to use and inexpensive compared to other similar caliber user testing tools. It is effortless to set up a test, and they are very responsive to any requests or questions I have as I create my tests. It's also nice they have a card sort feature now. Few tools provide that. Userlytics has been able to help me test and find native speakers who also speak English in every country I have needed including South Africa, Japan, China, and Korea. They have made sure I have gotten quality testers which in turn has provided quality research. Their pricing, ease of use, customer service, and quality of testers/panels can't be beat.

Cons:

Initially, I didn't like the pink and blue color scheme they used, but it has been updated. I wish there was an autosave on annotations/video clips. Sometimes I forget to click save.

Reasons for choosing Userlytics

features and price

Reasons for switching to Userlytics

Price

Rabindranath Robby S.

Verified reviewer

Information Services

Self-Employed

Used weekly for free trial

Review source

Reviewed March 2020

Userlytics Review

The business works well once you are able to do a test, you do get paid, but the app itself is not that great when it comes to the full functions. Some of the functions that are important works well, but the other functions on the app I wish were fixed that I mentioned.

Ratings Breakdown

Ease of use

Functionality

Pros:

I used the app on the Iphone 8 plus, and also I like that there is even an app available on the phone. The app icon looks professional and the beginning login layout looks good. The functionality of the app works well on most parts.

Cons:

When I attempt to login the app on my phone, it does not allow it to remember my username and password and then it will not login automatically. I have to re-enter it, but am able to get into the app afterwards. When I check the test invitations, completed tests, and missed invites, it does not appear, though I have done plenty of them in the past. The payment screen does work, but the contact screen does not show up when you click on it from the menu options.

Reasons for switching to Userlytics

The app works better than Userlytics, and it's functionality works better. I receive more tests from their websites and apps.

kaushal b.

Verified reviewer

Mechanical or Industrial Engineering

Self-Employed

Used weekly for less than 12 months

Review source

Reviewed January 2023

User research? this is your platform!!

Ratings Breakdown

Ease of use

Functionality

Pros:

- they are constantly improving there product to meet customer and tester needs- It is a legit platform- they alert testers by email and messages when new tests are available

Cons:

- testers are selected on first come first serve basis- this can cause the testers to loose then opportunity - Rest all is ok

Mariné P.

Verified reviewer

Financial Services

10000+ employees

Used monthly for less than 6 months

Review source

Reviewed August 2020

Great tool and great people!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple and user friendly platform. Learning curve is not steep and [SENSITIVE CONTENT HIDDEN] and team are always accessible and ready to help! Really like the visual charts of responses, which I'm able to copy and paste in my presentation, great quality of video/audio recordings, and the overall layout of the platform. Biggest differentiator is the level of support from [SENSITIVE CONTENT HIDDEN] and team. They're super knowledgeable, kind, patient, and always willing to help! They are true partners and go above and beyond to ensure your study is successful.

Cons:

There are some limitations, but most are on their roadmap to be added or [SENSITIVE CONTENT HIDDEN] is able to get it programmed in the backend. 1. For screener portion of the survey, unable to add open response questions. But [SENSITIVE CONTENT HIDDEN]was able to get this programmed in the backend. 2. For screener portion of the survey, unable create multi-select question. But [SENSITIVE CONTENT HIDDEN] was able to get this programmed in the backend. 2. Unable to break participants into different age groups in one study. So I had to create 3 different surveys to be able to specify how many participants I want from each age group. However, [SENSITIVE CONTENT HIDDEN] was able to merge all 3 surveys into one when they were complete. 3. No word cloud or aggregate word usage system from transcript 4. No option to create a metric questionnaire

Gbenga S.

Verified reviewer

Civil Engineering

2-10 employees

Used monthly for less than 12 months

Review source

Reviewed February 2023

Unleashing the Power of Userlytics

Overall, I am highly satisfied with the value that Userlytics brings

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The most impactful feature for me has been the ability to conduct remote usability tests, which has allowed me to gather data from a larger and more diverse user base. The platform is incredibly easy to use, even for someone like me who is not technically savvy. The intuitive interface and step-by-step instructions make it a breeze to set up and run tests.

Cons:

I feel that the platform could benefit from additional customization options to make the data analysis process more streamlined.

Courtney T.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used other for less than 6 months

Review source

Reviewed May 2021

Helpful for attaining a broad audience quickly

I would highly recommend. Their customer service is highly attentive and make sure to help out with problems. It offers a lot on their website!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Userlytics offers a diverse and broad panel to a wide audience, from all around the world. This was incredibly valuable for our project, and I could not find in other competitors. I also appreciate that they offer a wide variety of test types. Putting together a test on this site is quite easy, and I love their preview function!

Cons:

A little bit tough to edit. Overall great though, better than some of the competitors out there when it comes to this!

Reasons for switching to Userlytics

More diverse panel.