Brightpearl 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Brightpearl

4.4

(182)

Pricing

Pricing available upon request

About Brightpearl

Brightpearl is a complete retail operating system for brands, retailers, and wholesalers, designed to scale with fast-growing eCommerce brands. The platform offers flexibility to respond to rapid changes in demand with plug & play integrations, intuitive inventory planning and powerful automation. Brightpearl helps businesses automate various processes, from order management to accounting, inventory, warehouse management, returns and more.

Brightpearl is designed for use by merchants. Every new feature is relevant to retail, so you know that everything is retail-focused. Retail merchants need a platform that can handle seasonal volume. Brightpearl provides tools to help merchants manage orders, SKUs, channels, reporting and financials operatons.

Brightpearl Screenshots

Brightpearl Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Brightpearl Features

Popular features found in Inventory Management
Alerts/Notifications
Barcode/Ticket Scanning
Forecasting
Inventory Control
Kitting
Multi-Channel Management
Order Management
Reporting/Analytics
Search/Filter
Shipping Management
Supplier Management
Warehouse Management
More features of Brightpearl
3PL Management
Access Controls/Permissions
Accounting
Accounting Integration
Accounts Payable
Accounts Receivable
Activity Dashboard
API
Audit Management
Audit Trail
Backorder Management
Bank Reconciliation
Barcode Recognition
Barcoding/RFID
Billing & Invoicing
Bills of Material
Business Intelligence
Campaign Management
Catalog Management
Channel Management
Check-in/Check-out
Collaboration Tools
Commission Management
Configurable Workflow
Contact Database
Contact Management
Cost Tracking
Credit Card Processing
CRM
Customer Accounts
Customer Database
Customer History
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Data Import/Export
Data Security
Data Synchronization
Demand Forecasting
Discount Management
Distribution Management
eCommerce Management
EDI
Electronic Payments
Email Marketing
Employee Management
Expense Tracking
Financial Analysis
Financial Management
Financial Reporting
Forms Automation
For Retail
For Small Businesses
General Ledger
Gift Card Management
Income & Balance Sheet
Integrated Business Operations
Inventory Auditing
Inventory Management
Inventory Optimization
Inventory Replenishment
Inventory Tracking
Invoice Creation
Invoice Management
Invoice Processing
Item Management
Loyalty Program
Manufacturing Inventory Management
Marketplace Integration
Mobile App
Mobile Commerce
Multi-Currency
Multi-Location
Multi-Store
Offline Access
Order Entry
Order Fulfillment
Order Processing
Order Tracking
Payment Processing
Performance Metrics
Point of Sale (POS)
Process Modeling & Designing
Product Configurator
Product Data Management
Product Identification
Project Management
Purchase Order Management
Purchasing & Receiving
Quotes/Estimates
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real Time Order Entry
Real-Time Reporting
Real-Time Updates
Receipt Management
Receiving
Recurring Orders
Remote Access/Control
Remote Order Entry
Reorder Management
Reporting & Statistics
Retail Inventory Management
Retail POS
Returns Management
Rules-Based Workflow
Sales Forecasting
Sales Order Management
Sales Reports
Sales Tax Management
Sales Trend Analysis
Shipping Labels
Shopping Cart
SKU/UPC Codes
Special Order Management
Status Tracking
Stock Management
Supply Chain Management
Templates
Third-Party Integrations
Transaction History
Transaction Management
Vendor Managed Inventory
Workflow Management

Brightpearl Integrations

Shopify

Integration rated 4.8 from 15 reviews

Adobe Commerce

EKM

Glew

Klaviyo

Dotdigital

See all 38 integrations

Brightpearl User Reviews

Overall Rating

4.4

Ratings Breakdown

58%

34%

Secondary Ratings

Ease of Use

4.4

Value for money

4.2

Customer support

4.3

Functionality

4.3

MARTIN P.

Verified reviewer

Retail

2-10 employees

Used unspecified for more than 2 years

Review source

Reviewed May 2021

Very expensive for little gain

Previously 4

Just too many things that BRightpearl doesn't do. Its website claimed that you could list directly from Brightpearl onto eBay but it turned out to be untrue as Brightpearl didn't support eBay Postage Policies (That's eBayspeak for shipping tables). Nor could it list directly to any of the Amazon websites, nor to Shopify or anywhere else. Yet other software can do all of that, and has Google Translate Professional built in so that you can list directly to Amazon Poland without you having to employ a translator. So Brightpearl just falls flat on its face in far too many areas compared to the competition. The worst thing is trying to leave. I am leaving and would like to keep read only access for a year to make it easy to check any warranty claims. Brightpearl have quoted £10,080 for that when full acess costs me less than half of that. So if you are considering BRightpearl, keep looking, there are much better deals available.

Ratings Breakdown

Ease of use

Value for money

Customer support

Previously 5

Functionality

Pros:

The only thing that I really like about this software is that they have good support staff. I was initially attracted to Brightpearl because it included integrated accounts. It has taken me 6 years to realise that this was a false way of thinking as there is other software that integrates seamlessly with reasonably-priced good quality accounting software like Xero, Quickbooks and Sage. Essentially with Brightpearl you are paying a high price for an accounting system that is used by a relatively small number of users (online it says Brightpearl has about 1,000 users - that is a very small number to finance a piece of accounting software. Eventually I realised how much it was missing in other areas.

Cons:

The biggest drawback with Brightpearl is the small number of marketplaces it support compared to many of its competitors. They claim to integrate with Amazon, but this is only partially true. Amazon Europe have added 3 new marketplaces but BRightpearl have ingnored them where similar software providers have integrations at no extra cost. Brightpearl haven't added a single marketplace integration in 6 years, and the only one planned, OnBuy, a small marketplace unlikely to generate much revenue, comes at an extra cost. When I started with Brightpearl they were advertising it as the software to automate your online selling, but it was very limited as far as automation was concerned. After a couple of years they launched the Brightpearl Automation App. Funny that you should need an additional app, at extra cost, to do what the software was promising to do 2 years earlier. many things come at extra cost with Brightpearl but are available at no extra cost with other software. Brightpearl doesn't calculate VAT correctly. If you get an order from the Channel Islands, Brightpearl will add 20% VAT even though there is no VAT in th Channel Islands. (it does the same with the Canary Islands which also are not subject to VAT. It would be simply to write a filter to catch these and put correct 0 VAT on them, but they just don't seem to care if their customers are paying the tax men a bit more than they should be.

Rachel L.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Reviewed December 2025

Satisfied Customer since 2021

We have an overall very positive experience with Brightpearl, our Brightpearl Account Staff, Support Staff and integration partners!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Brightpearl has been our accounting and source of truth since 2021. We moved to the system from a larger ERP system due to its versatility, accounting capabilities and its ability to connect easily to other systems. We have found that those capabilities are still very useful today and as we change and grow as a company, we find that Brightpearl is able to accommodate those changes fluidly. In addition, Brightpearl allows the user to modify its system to accommodate its own needs through automation and system configuration. Moreover, we have been lucky to have been paired with a really great Account Manager and Technical Support manager who keep our partnership with Brightpearl running smoothly. A bonus is that the same team members have been with us basically since our start! Lastly, there is an ease to customer support as we you can enter a ticket, which is generally answered the same day if not within hours of receipt or you are able to call the service team and get a response immediately.

Cons:

We have a few cons but one of them is that as a B2B and B2C seller, we have found that our reporting needs are not always met. A more robust reporting system found within the native integration and without having to connect with another system would be preferable - specifically, low stock reporting and year over year reporting could be more robust!

Reasons for choosing Brightpearl

NetSuite - Too Expensive Odoo - Too difficult to configure

Reasons for switching to Brightpearl

We did not want to upgrade with Accountmate

Vendor Response

Thank you so much for sharing your experience and for trusting Brightpearl as your core system since 2021. We’re delighted to hear that the platform’s flexibility, accounting capabilities, and integrations have continued to support your growth over the years. It’s especially great to know that automation, configuration options, and consistent partnership from your Account Manager and Support team have had such a positive impact. We also appreciate your feedback around reporting, particularly for B2B/B2C use cases and areas like low-stock and year-over-year analysis. This is valuable input for our product teams as we work to strengthen our native reporting capabilities. We’re grateful for your long-standing partnership and are here to continue supporting your success as your business evolves.

Replied January 2026

Livi B.

Verified reviewer

Retail

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed February 2026

Powerful Tool with Powerful Support

[sensitive content hidden] has been especially helpful in aiding us better understand BP's capabilities and how the automations can best work for us. [sensitive content hidden] aided us in understanding and solving an ongoing gap in our processes. Professional and a pleasure to work with, both.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use, it may have a lot of features but how everything works together to manage our orders provides a level of fine tuned control that is absolutely requited for the scale and complexity of our operations.

Cons:

It can be inconsistent. Automations running off-book, status filters not consistently displaying their contents as prescribed, the many layers of BP means that points of failure can be difficult to address.

Reasons for choosing Brightpearl

The above question about competitors is kind of unprofessional to make mandatory It had everything we needed, without question the most powerful tool we considered

Vendor Response

Thank you for the detailed and thoughtful feedback. We’re glad to hear Brightpearl provides the control and functionality you need to support the scale and complexity of your operations, that’s exactly what Brightpearl was built for. We also appreciate your candid notes around consistency and automation layers. Feedback like this helps us continue refining the experience. It’s great to hear our team has been helpful in optimizing your workflows and closing process gaps. We value our partnership with you and look forward to supporting your continued growth.

Replied February 2026

Taylor L.

Verified reviewer

Apparel & Fashion

11-50 employees

Used daily for more than 2 years

Reviewed December 2025

Easy to Use, but Room for Improvement

Again, easy to use so has been an easy transition to using this as our ERP platform. With a lean time with no IT team, it's been a relatively low lift. Working with [sensitive content hidden] has been great, and my experience with Arafatul at BSITC has been great as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's pretty easy to use, overall. It's easy to figure out for a new user, with relatively easy navigation.

Cons:

Reporting is hands down the #1 downfall. Some extremely critical reports are missing that I imagine EVERY single company would need. There should be a way to build your own report, based on all fields available within BP. That HAS to be a possibility, especially with AI these days - should mimic the Shopify reporting tool at baseline. BP is also not great for a company where data management has to be extremely streamlined and uniform. Not conducive to a company growing in size where every single detail matters and accuracy is important. It'd also be helpful to have a customer service/support chat, instead of having to submit a ticket for every small question (which then gets lost in my emails). To have access to a chat, I'd get my answers a lot quicker when I need them answered quickly. Automation rules are also complicated and difficult to figure out a lot of times - requires a lot of trial and error, which can cause problems.

Vendor Response

Thank you for taking the time to share such detailed feedback. We’re glad to hear that Brightpearl has been easy for your team to adopt and that your experience with our onboarding and partner teams has been positive. We also really appreciate your transparency around reporting, automation rules, and support options. Your points are valid, and these are areas we continue to invest in as we modernize the platform and expand flexibility for growing businesses. Feedback like yours directly informs those efforts. If you’d be open to it, we’d welcome the chance to learn more about the specific reporting gaps and workflow challenges you’re facing so we can route them to the right product teams. We're here to help ensure Brightpearl continues to meet your needs as you scale.

Replied January 2026

Waverly M.

Verified reviewer

Arts and Crafts

11-50 employees

Used daily for more than 2 years

Reviewed December 2025

Experienced User Review

Overall rate a 8/10 over the 9 years we have been on the platform. Would recommend for any multichannel business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ability to manage / process sales orders from multiple channels. (E-commerce, POS, Phone, Amazon, eBay, etc.)

Cons:

Limited flexibility with product costing. No capacity to capture “landed cost” (product cost + FRT + Tariffs + Fees)

Reasons for switching to Brightpearl

Needed a more robust ERP system for our growing business.

Vendor Response

Thanks so much for sharing your feedback and for being with us for nine years. We truly appreciate your trust and partnership. We’re glad to hear that Brightpearl has helped you manage and process sales across your multichannel operations. It’s great to know the platform has supported your growth from POSIM into a more robust ERP setup. We also appreciate your note about landed costs and costing flexibility. This is an area we know is important for many merchants, and feedback like yours helps guide our ongoing product improvements. I’ve shared your comments directly with our product team. Thanks again for the recommendation and for continuing to grow with us. If there’s ever anything we can do to support you further, we’re here to help!

Replied December 2025

Kevin M.

Verified reviewer

Retail

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

Brightpearl Review from Pirongs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Brightpearl has improved our productivity and efficiency throughout the company. The automations and integrations have streamlined lots of our order processing processes. We have various sales channels and marketplaces we sell on and Brightpearl integrates with them, reducing hugely our labour hours. The integrated accounting system is also a great plus, as it means we do not need a seperate system for this. It makes VAT returns and bank reconciliations really straightforward. It can feel quite expensive, but we definitly feel we get value for money and it pays for itself in efficiency savings.

Cons:

I would like a more powerful template builder and a native etsy integration. Would also like a more straightforward 2 factor authentication for security, which I feel is essential for a software like this.

Reasons for switching to Brightpearl

The old system was cumbersome and slow. We wanted a system that did everything and we were adding marketplaces.

Vendor Response

Hi Kevin, Thank you so much for your thoughtful review of Brightpearl. We're thrilled to hear it's helping boost productivity and making tasks like VAT returns and bank reconciliations easier. We appreciate your feedback on areas for improvement as well. A more powerful template builder and native Etsy integration are both valuable suggestions and help us understand what matters most to our users. If there are any features you’d like to see improved or added, you’re welcome to submit a feature request - our product team reviews these regularly. Thanks again for being part of the Brightpearl community. Kind regards, Dan Appleton Technical Support Analyst L1 Brightpearl by Sage

Replied October 2025

James F.

Verified reviewer

Sporting Goods

2-10 employees

Used daily for more than 2 years

Reviewed September 2025

Happy user for 9 years

Been very happy with Brightpearl overall. Support is always great and most of the time are able to help us solve any issues we may have. Often recommend the product to theres where we can see they would benefit from this over their existing systems.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple system with good flexibility to setup to meet our needs and workflows. We've been able to move away from multiple systems to one, and streamline many processes saving huge amounts of time and reducing human input and errors. When needed, support is great, and the team at BrightPearl are always a pleasure to speak and deal with.

Cons:

Top level reporting could be better. Ability to be able to filter reports more narrowly by custom fields and compare year by year. Reporting on margins would also be nice, again with period comparisons. This data is important to help analysis business performance and where focus may be required.

Reasons for switching to Brightpearl

We wanted to be able to ingrate with ecommerce stores, and bring in a better inventory/warehouse management system.

Vendor Response

Hi James, Thank you so much for your thoughtful review and for sharing your experience with Brightpearl! We're thrilled to hear that the system has helped streamline your workflows and consolidate multiple platforms - saving time and reducing errors is exactly what we aim for. It's also great to know our support team has been a pleasure to work with. We really appreciate your feedback on reporting. Enhancing top-level reporting insights is something we’re actively exploring, and your suggestions help us prioritize improvements that matter most to our users. I also recommend reaching out to your account manager to inquire about Brightpearl’s sister product, Inventory Planner, which offers more advanced reporting capabilities around inventory and sales. Thanks again for recommending Brightpearl to others. We're glad to have you on board and look forward to continuing to support your success. Kind regards, Dan Appleton Sage Retail Support

Replied October 2025

Erlend S.

Verified reviewer

Retail

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2025

Reliable system with strong process automation

Brightpearl has been a solid system for us, delivering good value for money over many years. The biggest strength has been process automation — it handles orders, stock, and purchasing with little manual effort, which saves time across the business. While there are some limitations with API, overall it has provided a reliable backbone for daily operations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Brightpearl is reliable and stable in day-to-day operations, especially for handling orders, inventory, and multichannel sales. The system is easy for staff to learn, and the core workflows (sales orders, purchasing, stock control) run smoothly without much downtime. Reporting is straightforward, and the integrations with e-commerce platforms have been solid.

Cons:

While Brightpearl is stable overall, there are a few areas with room for improvement. The search function can be a bit slow when working with large databases, and API limitations sometimes make deeper integrations harder than they need to be.

Reasons for choosing Brightpearl

Brightpearl offered a stronger all-in-one solution with reliable order and inventory management, native Shopify integration, and solid automation out of the box. Compared to other tools, it reduced the need for multiple systems and gave us better scalability for growth.

Vendor Response

Hi there Erlend, Thank you for taking the time to provide our team with this feedback. We are thrilled to hear how you have utilized the various modules of Brightpearl to maximize its usefulness and reduce the need for manual intervention. We look forward to helping you grow! Thank you Jesse Dones Sage Retail Support

Replied September 2025

Dinesh V.

Verified reviewer

Retail

2-10 employees

Used daily for less than 12 months

Reviewed July 2025

Great platform for big warehouse fulfilment, SME's will grow into.

Overall experiance, sales and scoping team, training team calls migration go live team all brilliant, post go live support not so reactive and not easily able to just speak to someone. Due to this we have taken on external 3rd party to help with day to day troubleshooting

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We migrated onto BP in August and have been live coming on 12 months, the scoping calls were very extensive and our processes were well documented. We wanted to migrate all our sales data from our old system to BP which was a massive task in data formating and cleansing on our part. Post go live we had alot of moving parts feeding into BP and on the whole this seemed to work okay, although during our peak trading season we did find ourselves with displaced stock or not accurate stock holding - this was due mainly to users not being familiar with the auto transfer / stock allocation process. Since go live there has been constant monitoring of sales transaction and stock movement to ensure things are working as expected. Brightpeal is a technical system and sometimes feels overly complicated but I think this is due to it being aimed at big warehouse type businesses where there would be multiple people working in different area's of the fulfilment processs - this makes the process very long winded when we are talking about a single person doing the picking packing and shipping. the many integrations between all the POS, Shipping platforms do require regular maintenance and this in itself become quite complicated.

Cons:

Support ticketing is not the greatest, I have raised a few issues and found myself having to continuely repeat what the problem is forwarding screen shots and clips of what I am talking about before anything is acknowleged as being a problem and addressed. Our initial renewal conversation started with a senior manager who left on sabbatical mid renewal with no advance warning, other than an out of office reply. whole renewal processes felt onesided no formal account review of past 12 months to look at number of transactions what modules have been succesful and what hasnt quite worked. Given our renewal quote literally a couple of days before 30 day notice cut off to make any changes to our contract so no time to absorb this information and speak to account manager.

Reasons for choosing Brightpearl

Price point, confidence in product after having spoken to clients that had gone through the migration / go live processs

Reasons for switching to Brightpearl

Loss of confidence in Lightspeed, informed by Lightspeed product was being discontinued with 3 months notice during peak trading period.

Vendor Response

Hi Dinesh! Thank you for providing our team with this valuable feedback. I'm sorry to hear you did not have the most stellar experience with our support team. I see you mention having difficulty speaking with someone. If you experience this again, we have both a US and UK phone line (number is at the bottom of the support team emails) that you can call in and even request a screen share. This may reduce the back and forth and give the team a better understanding of what you are experience. With a greater understanding of the issue you are facing, we can provide a quicker response and resolution. Thank you Jesse Dones Sage Retail Support

Replied September 2025

Doug R.

Verified reviewer

Consumer Goods

51-200 employees

Used weekly for less than 6 months

Reviewed February 2026

We make it work. But most importantly, it CAN be made to work.

With the help of some third parties and our own custom integrations we make it work. The core software does offer a decent amount of what we need.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It does allow us to track out shipments and, with the help of some third parties, integrated with our warehouses for automated entry.

Cons:

Lack of support for BOMs and inability to attach invoices. The formatting of hthe API outputs is also pretty rough and non-standard, though workable.

Vendor Response

Thank you, Doug, for sharing your experience with Brightpearl. We’re glad the core platform and warehouse integrations are supporting your operations, and we appreciate your candid feedback around BOMs, invoices, and API formatting. Input like this is invaluable as we continue to improve the product and partner ecosystem.

Replied February 2026

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