Customers.ai 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Customers.ai

4.5

(21)

Pricing

Pricing available upon request

About Customers.ai

Customers.ai is a powerful marketing automation tool that helps B2B companies find new customers using advanced automated prospecting tools, lead scoring algorithms, demographic interest and behavioral data. Users can capture new leads through an easy-to-use lead generation platform and deploy automated prospecting programs in minutes.

Customers.ai Screenshots

Customers.ai Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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Customers.ai Features

Popular features found in AI Marketing Tools
AI/Machine Learning
Marketing Management
Personalization
SEO Management
More features of Customers.ai
Email Marketing
For Marketing and Advertising
Lead Generation
Marketing Automation

Customers.ai User Reviews

Overall Rating

4.5

Ratings Breakdown

71%

19%

Secondary Ratings

Ease of Use

4.5

Value for money

4.6

Customer support

4.6

Functionality

4.7

Hovhannes P.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2020

Best messenger chatbot tool

I really loved it from the very first day. Easy to use and navigate. Many updates, responsive customer support and overall not so many bugs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is really easy to use, you don't need any coding experience to start building your bots. Secondly, it gives another opportunity to increase the level of interaction with your audience. And finally, it has a great course on mobile messenger marketing.

Cons:

I don't really like that the software have not an option to see the flow of your communications, this is something that many chat has and it is a great tool that I would like to be added to the mobile monkey.

Reasons for choosing Customers.ai

I would say, that the most prevailing aspect was [SENSITIVE CONTENT HIDDEN] course:) I really trust this guy.))

Rick H.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2021

Great way to generate leads and grown your mailing list

Fantastic. Not perfect, it has had its glitches and operational problems. When covid hit, I volunteered to help out a number of friends with small businesses up their marketing and social media game. My paying clients are auto dealers with decent marketing budgets. My friends were butchers, bakers and small restaurants with zero budget and little experience. Mobile Monkey made the most out of their budgets and the tips and tricks that [SENSITIVE CONTENT] sends out in his email series is invaluable. It is the tastiest SPAM I have ever received.... though they are relentless in their emailing. Stay subscribed though, you will learn A LOT about marketing on a skinny budget.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is the cheapest tool you can use to build a customer list, and capture leads from your social media. Its also a great free web chat platform. It actually works better than some products my clients pay hundreds of dollars a month to use on their websites.

Cons:

Mobile Monke can do a lot, so it's not easy to get a handle on all the moving parts. They have made constant upgrades to the UI over the last couple of years and it continues to get better and better and easier and easier. Support is not great, most of its users are free so there is only so much you can expect... but the training pages are step by step so if you take the time to do the research and self-learning you can get there on your own. Mobile Monkey is not well suited to large enterprise SMS campaigns. They do not have short codes, 800 numbers, and the through-put is very limited. If you are a mom & pop restaurant sending to 1,000 patrons, it's fine. If you are Coca Cola... this is not the texting platform for you.

Reasons for choosing Customers.ai

I prefer not to name, names. I tried a number of competing products, all of which were good in their own right but just weren't as well suited to the particular nice- small & micro-sized businesses on a tight budget that I was working with. For lists over a couple of thousand people, the contact management and message delivery speed is not going to be ideal.

Reasons for switching to Customers.ai

Mobile Monkey is omnichannel, cheap, and versatile.

Logan M.

Verified reviewer

Human Resources

51-200 employees

Used daily for less than 6 months

Review source

Reviewed April 2023

Confusing Interface, Got Me Flagged for SPAM, Friendly but not Helpful Customer Support

Again, clunky execution on the platform. Super surprised that they decided to prioritize keeping a few hundred dollars rather than making things right. That spoke volumes for me about what MobileMonkey truly values.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Loved the concept and loved how pricing looked initially. Was very excited to try MobileMonkey, but wasn't thrilled at all with the execution.

Cons:

The interface is really bad. It's difficult to navigate and feel confident that you've set it up the right way. We created a campaign which very quickly got us flagged for SPAM with our email provider. We made some adjustments once we understood what was happening, but decided to turn the platform off. Ends up we got charged again during the next billing period. After a few back and forth emails with their customer service team, they told me they wouldn't be providing a refund...even though we hadn't used the service since we shut it down the month prior. Transparency is a big deal and clearly MobileMonkey doesn't provide that. The idea is great. Their customer support was prompt and kind/professional, but I was really surprised at how poorly this went. I buy/use marketing technology every single day and this has been a particularly negative experience.

Bernadette C.

Verified reviewer

Marketing and Advertising

2-10 employees

Used other for less than 12 months

Reviewed January 2020

MobileMonkey makes convers(a)tions happen

I met a businessman at a symposium to discuss change and shrinking supermarket industry. He said he tried everything to increase his sales. nothing worked so far. I asked him for a meeting to discuss his issues. I asked him if he was open to new ways of establishing better communication with customers? He said yes. I shared with him my vision for loyalty through sharing value, listening to customers, segmenting his facebook audience. then i showed him a demo of a chatbot competition. He loved it. We ran his competition for 6 weeks. It worked great. We ran 2 months of our value-based messaging We ran December sales campaign. They shared their sales items 15 days before Christmas and approved of my campaign 13 days before Christmas. I worked feverishly for 3 days to create the campaign and follow up messages. The campaign did not come off as well as I had hoped. But that had nothing to do with MobileMonkey but rather the image and captions I used in the ad.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I saw the mass of features and deliverables and was skeptical at first that it would take forever to learn this software. But I was dead wrong. they have training and support in every possible way you prefer. Recorded videos. Live chat. Facebook community, i.e. constant collaboration. Paid support for those who like to learn by trial and error... after you set up your chatflow someone can review and help fix your flow to perform and deliver leads and conversions.

Cons:

I can't stop talking about chatbots as a solution to your marketing problems The internet is slow or Facebook has issues when the subscriber opens his message so he is frustrated. Slow internet causes the buttons to not work or take forever to load. I wish I could get more stats.

Reasons for choosing Customers.ai

i have been following [SENSITIVE CONTENT HIDDEN] for a while and I felt that he was the one I should follow and trust that my future would be in good hands.

Reasons for switching to Customers.ai

their software only did the initial QnA and the rest is for the client to follow through on the leads. For my client who used this chatbot, they only wanted leads who were interested in signing up for their courses. This is more than enough for them. MobileMonkey allows you to meet any "to-be-customer" at whatever stage they are at in their buying cycle to become a lead, to book an appointment, to buy directly from within MobileMonkey (if that's what you want)

Yann I.

Verified reviewer

Online Media

Self-Employed

Used other for less than 12 months

Review source

Reviewed May 2021

The only marketing automation and engagement platform you'll need?

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have to admit that I originally gravitated toward MobileMonkey because I was looking for a platform to build chatbots... I had no idea what I was in for! I quickly found out that MobileMonkey does much more than just help me build chatbots. And I really like the fact that it's a sort of toolkit that includes quite the library of resources I can use for my business: website chatbots, Facebook Messenger bots, and its OmniChat, just to mention a few. I know that, sometimes, one may prefer to go for a tool or company that focuses only on doing one thing well. But MobileMonkey is different because it doesn't focus only on one thing – and does it well – but it focuses on different areas and excels at all of them.

Cons:

Because I use LinkedIn for my business on a daily basis, it would be great if I could add LinkedIn to the OmniChat and MobileMonkey smartphone app, so that I could monitor the conversations I have on there and engage with leads, prospects and clients on LinkedIn too (through the MobileMonkey toolkit).

David B.

Verified reviewer

Marketing and Advertising

Self-Employed

Used daily for less than 2 years

Reviewed November 2019

Powerful chatbot builder and easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I've used 4 or 5 alternative tools to build Facebook Chatbots, and Mobile Monkey is easily the cleanest and most intuitive interface. Beyond that, their support is exceptional and they do a great job of training their community on how to leverage the tool most effectively to grow our businesses.

Cons:

As an early adopter there have been bugs and revisions of the software that have required patience and/or having to re-learn things. In addition, MobileMonkey is not nearly as feature-rich as Manychat, though I've not really suffered as the missing features aren't ones I'd likely use anyway.

Reasons for switching to Customers.ai

Simpler interface and more intuitive

Kristi K.

Verified reviewer

Publishing

11-50 employees

Used weekly for less than 2 years

Reviewed November 2019

MobileMonkey is Intuitive and Simple to Use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1) Ease of Use 2) Price 3) Helpful tutorials, videos, webinars, etc. that help you learn and grow your strategy. 4) Readily available customer support. 5) Engaged Facebook community where users can compare notes, discuss tactics, troubleshoot, and generally work with MobileMonkey and other chatbot users to really level up their own chatbot marketing strategies.

Cons:

No complaints, truly and seriously! It's been a great solution for our company.

Reasons for choosing Customers.ai

The reason we chose the MobileMonkey chatbot builder over other products was threefold: 1) It was the most competitively priced. 2) It had all the most features, including the ones that mattered for our conversion goals. 3) While using the free version, I loved the easy drag-and-drop technology and ability to build bots intuitively with no coding required.

Verified

Reviewer

Construction

2-10 employees

Used daily for less than 12 months

Review source

Reviewed December 2021

Tool to Levearage FB Messenger

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of deployment was awesome. Up and running in maybe 30 minutes.

Cons:

Dialing it in to work the way I expected was more difficult than I would like. I wish at the time there was more templates available for the FB Messenger portion

Jose Andres C.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 2 years

Reviewed November 2019

Solution that goes above & beyond!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use - people don't see the "opportunity" to automate certain marketing elements. Having a chatbot allowed me the time to fulfill my day-to-day functions and minimized my time spent replying to customers/prospects. Also, the community around the product makes you feel confident as they are always available to provide with ideas or insight.

Cons:

In the beginning we would see some glitchy responses on the bot, but with time it improved.

Reasons for choosing Customers.ai

The Facebook community convinced me that you'll exceed expectations if there's open dialogue with other users about their strategies and how they implemented.

Craig C.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 2 years

Reviewed November 2019

The Most Amazing Platform For Chat Marketing

We have started a marketing agency based on MobileMonkey. MobileMonkey's platform has allowed us to become a dominant force for our clients in the chat marketing space.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is super easy to use and priced affordably. There are so many powerful features and the support is excellent.

Cons:

I can't get new features fast enough :)

Reasons for switching to Customers.ai

I just fell in love with the platform. It was easier to use and better for my clients.

Showing 1 - 10 of 21 Reviews