BetterUnite vs Neon CRM: Which is best for you?

Their customer service team is responsive, and our account manager regularly reaches out to offer support, user tips, and even suggests opportunities where we might save money on fee structures.

I did not have the customer service support that I needed.

I love how everything interacts with one another, the simplicity of printing out the donor thank you letters, and the reporting that it provides for year-over-year donations.

This causes difficulty for the members (when they login to the "wrong" account, they do not have an active membership), as well as obfuscating how long someone has been a member, as they might renew on the Individual account one year and the Company account the next, so complete membership records are divided between two accounts.