Shop Boss 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Shop Boss

4.4

(89)

Pricing

Starting at $199.00 per month

About Shop Boss

Shop Boss Pro is cloud-based auto repair shop solution that helps auto shop owners with vehicle workflow management. The solution enables automotive repair shops to create customer invoices and manage vehicle repair history. Key features include a customer portal, repair tutorials and digital vehicle inspection (DVI). The DVI feature allows auto shops to send photos, videos and technician comments to vehicle owners.

The solution also enables users to scan vehicle identification numbers (VIN) through a barcode scanner and search customer information along with vehicle details. Shop Boss provides multiple-shop management features and enables multiple users to log into the system. Users can coordinate through a live chat feature. Other features include a customer communication log, employee time clock, part pricing matrix and part inventory management.

It also provides an appointment scheduling feature which can be integrated with business' websites. Shop Boss is available on a monthly subscription basis that includes support via email, phone and online FAQs.

Shop Boss Screenshots

Shop Boss Pricing and Plans

Starting price: $199.00 per month

Free Trial

Free Version

Gold

$199.00

flat rate, per month

Plan includes:

Calendars & Appointments
Inventory & Vendor Management
Embedded Payment Processing
VIN Scan & License Decode
Canned Jobs & Sublets
Time Clocks & Job Clocks
Customizable Workflows & Reporting
Profit per Hour Forecasting
Multiple Parts and Labor Guide Integrations

Platinum

$299.00

flat rate, per month

Plan includes:

Business Intelligence Dashboard
Full Labor Repair Guides with Diagrams & Procedures
Comprehensive Digital Vehicle Inspections
DVI Integration with Guides, Parts & Inventory
Employee Performance Analytics
Real-Time Shop Dashboard
Tire Ordering Integration

Premier

$399.00

flat rate, per month

Plan includes:

Responsive Website
Website Appointment Integration with Scheduler
Website Maintenance Website Design
Monthly Website & Digital Reporting
Quarterly Website & Digital Reviews
Custom 1:1 Training

Enterprise

Pricing available upon request

Plan includes:

Unlimited Users & ROs
Custom Shop Comparison Reporting
Organization-Level Reports
Centralized Data Management
Administrative Profiles
Customized Implementation Service

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Shop Boss Features

Popular features found in Business Management
Accounting
Billing & Invoicing
Client Management
Inventory Management
Marketing Automation
Order Management
Purchasing & Receiving
Scheduling
Task Management
Time & Expense Tracking
Training Management
More features of Shop Boss
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
API
Appointment Management
Appointment Scheduling
Chat/Messaging
Client Portal
Communication Management
CRM
Customer Database
Customer History
Customizable Fields
Customizable Reports
Customizable Templates
Data Import/Export
Drag & Drop
Electronic Payments
Electronic Signature
Employee Management
Employee Scheduling
Employee Time Clock
Estimating
Financial Management
Generative AI
HR Management
Inspection Management
Inventory Control
Invoice Management
Job Tracking
Labor Cost Reporting
Labor Rates
Maintenance Scheduling
Marketing Management
Mobile Access
Multi-Location
Parts Management
Performance Metrics
Point of Sale (POS)
Prioritization
Productivity Tools
Progress Tracking
Purchase Order Management
QuickBooks Integration
Quotes/Estimates
Real-Time Data
Records Management
Reminders
Repair Tracking
Reporting & Statistics
Service History
SMS Messaging
Third-Party Integrations
Time Tracking
User Management
Vehicle Information
Vehicle Tracking
VIN Decoder
VIN Lookup
Workflow Management
Work Order Management

Shop Boss Integrations

360 Payments

PartsTech

Steer

AutoServe1

AutoOps

Broadly

See all 11 integrations

Shop Boss User Reviews

Overall Rating

4.4

Ratings Breakdown

63%

28%

Secondary Ratings

Ease of Use

4.5

Value for money

4.3

Customer support

4.5

Functionality

4.3

Verified

Reviewer

Marketing and Advertising

Self-Employed

Used weekly for free trial

Review source

Reviewed February 2025

Shop Boss Review

I am quite pleased with the outcome of the program.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's a user-friendly interface, making it easy to learn and access, with features like readily available labor time lookups, seamless integration of customer communication, and centralized management of work orders, and inventory.

Cons:

A lack of flexibility and customization options within the software, particularly regarding workflows and reporting features, which can sometimes feel rigid and not adaptable to unique my business needs

Reasons for switching to Shop Boss

I wanted to try new processing programs for my business.

Brantan J.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 12 months

Review source

Reviewed April 2025

Great software for most shops

Shop Boss is great for most shops allowing for very professional repair orders

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Shop boss allows for the 3 C’s or complaint cause and correction. It makes workflow very straightforward and allows for quick repair orders that look professional

Cons:

The inventory system for a larger shop that has a large parts department needs some work for inventory tracking

Reasons for switching to Shop Boss

Trying different software to see what best suits our business

Heather K.

Verified reviewer

Automotive

201-500 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

Operations Support

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Shop boss is simple to use and there is little to no learning curve. There are numerous reports in the system and this makes it easy to use out of the box.

Cons:

The system is not friendly for someone that owns multiple shops and is a challenge when selling tires, as it does not report DOT numbers. It is also lacking when it comes to AP and inventory controls.

Vendor Response

Heather, thank you for the review. We appreciate the positive comments on the ease of use / reporting for single operation shops. We do understand there are specific needs for multi-shop owners which Shop Boss does not currently meet. If you'd like to talk further about solutions, please email us at customersuccess@shopboss.net.

Replied February 2026

Cory R.

Verified reviewer

Transportation/ Trucking/ Railroad

501-1000 employees

Used daily for free trial

Review source

Reviewed December 2025

Shop Boss 2025

Its ease of use, strong customer communication (text/email updates with photos), and excellent, responsive support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Real-time performance tracking, VIN scanning, digital inspections, and robust payment options. I love it.

Cons:

Poor customer support that can worsen issues, and sometimes confusing features like scheduling, despite appreciating its comprehensive reporting.

CHAMSI B.

Verified reviewer

Retail

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed April 2025

Improved our customer relations through visual inspection

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Through the Shop Boss Digital Vehicle Inspection (DVI), there is a new way of enhancing the level of talking to our customers. It helps our customers develop more trust and understanding of the repairs that they need, which increase customer loyalty and frequent patronage.

Cons:

When uploading pictures, the DVI tool freezes, and this hampers the timely delivery of reports to customers. This disruption may prove disruptive to communication and lead to the impression that we are slow in attending to our clients’ needs.

Vendor Response

Chamsi, thanks so much for the review. We love hearing about the use cases of our DVI tool. We're addressing some of the bugs that have popped up due to our media integration. Those should be resolved very soon!

Replied May 2025

Alexander L.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 2 years

Review source

Reviewed July 2025

Beyond UPSET!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Cons:

The customer service side of things is terrible. I had someone try to help me change a customer vehicle to a complete different person and ended up merging my 2 biggest clients. They told me I had to recreate the profile and change over the past customer cars and manually switch it over. I don't think I've ever been so upset with a company.

Reasons for switching to Shop Boss

I shouldn't have switched to this software. They made it seem like they can help you with any issues and instead of helping they made the situation worst.

Tolga E.

Verified reviewer

Higher Education

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed April 2025

Enabled us to run the shop with more authority

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I appreciated the real-time view of the status of the organization through the BOSS Board where I was able to monitor things such as, technician hours, tickets and part margins. It improved the means to supervise daily results and assisted in making fast decisions which directly affect the profits of the shop.

Cons:

One weakness found in the part ordering feature is that it does not offer order tracking for backordered goods. If one is working with multiple suppliers, it is a little irritating to update each status by the time one is busy with lots of orders especially in busy moments.

Ahmed N.

Verified reviewer

Food & Beverages

201-500 employees

Used daily for less than 12 months

Review source

Reviewed April 2025

Increased my shop’s effectiveness by using real time analytics

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Due to Shop Boss I was able to track my shop performance in a far more efficient manner than before. Real-time information on revenue, productivity of technicians, and the customers assist me in making instant decisions. This has helped in pointing out areas requiring intervention and monitoring and evaluating the progress made.

Cons:

I did experience little lags with regards to the update of the data. This gap sometimes left the staff struggling to get real-time data during the busy hours hence hampering their ability to make informed decisions.

Michelle D.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed April 2025

Online Marketing