Tekmetric 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Tekmetric

4.7

(103)

Pricing

Starting at $179.00 per month

About Tekmetric

Tekmetric is a cloud-based shop management solution for auto repair businesses that caters to a variety of auto repair industry professionals, including shop owners, service writers, auto technicians and multi-shop owners.

The platform offers several key features. One feature is "Smart Jobs" which allows users to quickly create repair orders in just a few clicks. Tekmetric also provides real-time reporting capabilities, enabling shop owners to check the overall health of their auto repair business from anywhere. Additionally, the solution includes a digital vehicle inspection feature that provides clear inspection details to customers.

Other features of Tekmetric include seamless payment processing integration, allowing shops to keep important financial information in one place, as well as a two-way texting functionality that enables direct communication with customers. Tekmetric's suite of tools is designed to help auto repair shops streamline workflows, enhance customer experiences and make data-driven decisions.

Tekmetric Screenshots

Tekmetric Pricing and Plans

Starting price: $179.00 per month

Free Trial

Free Version

Start

$179.00

flat rate, per month

Plan includes:

Calendars & Appointments
Canned Jobs & Sublets
Digital Authorizations & Invoicing
Digital Vehicle Inspections
Inventory & Vendor Management
One-Way Messaging
Unlimited Repair Orders

Grow

$309.00

flat rate, per month

Plan includes:

Integrated Parts Ordering
Labor Guide & Maintenance Schedule
Marketing Reports and Digital Authorizations & Invoicing
Time & Job Clocks
Parts, Inventory & Marketing Reports
Everything in the Start Plan

Scale

$409.00

flat rate, per month

Plan includes:

Two-Way Texting
Everything in the Grow Plan
Real-time Shop Dashboard
Employee Performance Analytics
Technician Board

Enterprise

Pricing available upon request

Plan includes:

Everything in the Scale Plan
Integrated Payments
Dedicated Account Manager
Quarterly Business Review

Tekmetric Features

Popular features found in Auto Repair
Accounting
Appointment Scheduling
Communication Management
CRM
Employee Scheduling
Estimating
Inspection Management
Labor Rates
Maintenance Scheduling
Point of Sale (POS)
Service History
VIN Lookup
More features of Tekmetric
Activity Dashboard
Alerts/Notifications
API
Appointment Management
Billing & Invoicing
Customer Database
Customer History
Inventory Management
Job Tracking
Labor Cost Reporting
Multi-Location
Order Management
Purchase Order Management
Quotes/Estimates
Reporting & Statistics
Third-Party Integrations
Workflow Management
Work Order Management

Tekmetric Integrations

PartsTech

Integration rated 5.0 from 10 reviews

Slack

Podium

Flock

Broadly

Autoflow

See all 15 integrations

Tekmetric User Reviews

Overall Rating

4.7

Ratings Breakdown

84%

Secondary Ratings

Ease of Use

4.6

Value for money

4.7

Customer support

4.8

Functionality

4.5

Russ K.

Verified reviewer

Automotive

11-50 employees

Used daily for more than 2 years

Reviewed August 2021

Regular updates

Responsive. I can get help when I need it and get attention to a requested change.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

TekMetric offers most everything we need but is responsive to requested improvements and upgrades. With every other software application we have used we are bound by the system architecture to make needed or desired changes. We haven't run into similar limitations with TekMetric. They are always improving and listening.

Cons:

Reporting is good but it could be improved with additional access to information.

Reasons for switching to Tekmetric

Limited security and zero ability to change or improve previous platform.

Vendor Response

Hey Russ! Thanks for taking the time to review Tekmetric. We are glad to hear that feel your voice is being heard by our team as it is our overall goal to provide the best user experience possible and a big part of that is listening to our customers. In regards to reporting I would like to learn more about the limitations you are having and am happy to help you navigate the reports and find the best way to help utilize them to effectively run your shop. Please feel free to get in touch with our Customer Success team at 832-930-9400, option 2.

Replied August 2021

Joe S.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2022

The Best Shop Management System - Hands Down

With the implementation of Tekmetric we have seen a dramatic increase in business and positive feedback from customers. We can easily access previous inspections and work done to guide a customer through the "what is next" process.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What better system to use than one designed by a shop owner! Tekmetric offers a complete shop management system including DVIs, two way texting with customers, online payment options, and multiple integrations with part suppliers and other vendors to make this system shine! It eliminates the need for any paperwork -- all techs have tablets to access their WIPs. Tekmetric offers a feature request board for all users to offer suggestions and to vote on items they would like see added to the platform. Tekmetric actually uses that feedback to implement regular updates to the program (at no additional charge). They actually listen to their customers. Our customers love the Technology and the use of email and text messaging to relay information about the repair, inspection results, estimates and invoices. This technology has set us apart from other service centers in our market.

Cons:

The ability to send and receive images in the texting system.

Reasons for choosing Tekmetric

It by far is the best product on the market.

Reasons for switching to Tekmetric

Old program was not keeping up with the times.

Vendor Response

Hey Joe! Thank you for the fantastic review. We love to hear that your shop is seeing success after implementing Tekmetric and not only your team is finding the program beneficial but so are your customers. That is wonderful to hear! Also, I just wanted to make sure that you saw with our latest release that you can now send pictures via text message. If you have any problems access this please contact our team at 832-930-9400 and they can help!

Replied October 2022

Matt S.

Verified reviewer

Transportation/ Trucking/ Railroad

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2025

Powerful Platform, But Overly Complicated and Poorly Supported

For the price, we expected smoother onboarding and noticeable efficiency gains. Instead, the learning curve and time spent hunting for basic functions offset any promised benefits.Initial communication was responsive and upbeat. After we signed on, follow-up dropped off. When we needed help the most post-onboarding and during real workflows—responses slowed and solutions felt generic rather than hands-on. The interface feels busy and unintuitive. Too many clicks for simple tasks, and navigation isn’t obvious. Day-to-day actions (building estimates, updating ROs, juggling parts & labor) take longer than they should. It’s hard to get new staff comfortable without heavy training. There are plenty of features on paper. The problem is discoverability and practicality. Advanced options don’t help if basic actions aren’t fast and intuitive. We spent more time figuring out how to use features than benefiting from them. Tekmetric looks powerful, but the complexity, weak follow-through after onboarding, and everyday friction outweighed the benefits for our shop. Unless your team has time to climb a steep learning curve and you’re confident support will be consistently responsive we can’t recommend it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked the idea of what they offer- it was suppose to be a time saver, workflow and good valve for money, also be ease to use but the feature is not in this program

Cons:

For the price, we expected smoother onboarding and noticeable efficiency gains. Instead, the learning curve and time spent hunting for basic functions offset any promised benefits.

Reasons for choosing Tekmetric

price and promises of ease of use and support

Reasons for switching to Tekmetric

promises it is better and faster and will make and save company money

Chris P.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Reviewed August 2021

The shop management system you wish you had.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to set up, Great all in one package

Cons:

I don't have any concerns or issues with the software because they are constantly rolling out new updates and features.

Reasons for choosing Tekmetric

Prasanth & Sunil seemed very eager to create the best shop management system. We joined in Tekmetric's younger days (shop #136). Best decision we made.

Reasons for switching to Tekmetric

To move towards a more up-to-date software that was cloud-based.

Vendor Response

Hey Chris! Thanks for taking the time to review Tekmetric. Feedback from shop owners like you is always appreciated because you have been the ones to see the advancement of the software. We are thrilled to see you are still loving the software after all this time and it keeps getting better for you and your team with each release.

Replied August 2021

Mande S.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Reviewed August 2021

TekMetric is well on its way to becoming the industry's best shop management system available.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Everything about TekMetric is gold standard. Their team is diligent in addressing any concerns, issues, bugs or upgrades and always do so in an efficient and kind manner.

Cons:

The only complaint I had about Tekmetric has now been resolved and that was their labor time guide. They have since made upgrades and changes and this is no longer an issue for us.

Reasons for switching to Tekmetric

We made the switch because Tekmetric is not a server based system and the whole system is available anywhere, anytime, on virtually any device.

Vendor Response

Hey Mande! Thanks for reviewing Tekmetric. We are happy to hear that you and your team are benefiting from the software and the rollout of the new labor guide. Additionally, many shop owners like you have stated how much they enjoy Tekmetric being cloud based because it allows them to spend more time at home and less time at the shop. We are happy to see that Tekmetric is helping you and your team! Thanks again for taking the time to review Tekmetric.

Replied August 2021

Carlos M.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2024

Complicated to use it

it was more difficult to learn to use than my previous program. it has some great features, but I feel I should have evaluated it better before. the problem is that you don't know how the program will work for you until you use it for a while. I wish I had tried it for a month before transferring my database.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of DVI, shows declined work on the final invoice and keeps track of declined work.

Cons:

Cannot create an estimate without assigning it a permanent RO number.

Reasons for switching to Tekmetric

Had some features that were attractive, showing declined jobs on invoice. being able to get an electronic signature on invoices.

JARRET S.

Verified reviewer

Automotive

11-50 employees

Used daily for less than 6 months

Review source

Reviewed November 2023

Not actually faster

Switched from Mitchell1 to do estimates faster. After 2 1/2 months of learning, we switched back. ITS JUST SLOWER. Sorry, but everything takes a million mouse clicks (a mouse is child simple. a keyboard will always be faster). The labor guide lie was too much. Everybody in front of shop felt like the program was still in beta. we were the testers (they wanted us to fill in their labor guide for them), and it wasnt getting fixed quickly. In the end, we switched back, and within two hours, everybody was telling me it was faster writing estimates in mitchell.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Texting inspections to customers was a great feature. the job board was almost usable to replace our shopfix whiteboard system. The tech support was full of great people who just couldnt fix issues with the software. The fleet billing is much better than mitchell. It was a little better for the owner. the reports are better, but still have to custom calculate to get what i want. the "customizable" report they said would be so great, didnt include all the data i needed.

Cons:

The labor guide was a falsehood. it is so full of holes it is unuseable. I was told by tech support to use mitchells labor guide for $180/mo. Multiple screens running was not actually useful because if you look up parts in one tab and switch to another, the parts tab crashes. The main summary report had lots of very important things missing. The invoice bottom line was obscure. Seems like a small complaint, it cost us hundreds of dollars in mistakes, and they REFUSED to make the bottom line bigger or colored. The schedule was crazy complicated. We just click and drag appointments to change techs. Tekmetric wants you to click (everything is 3 or more clicks) edit a few times, change color, then go in and change tech, and it STILL would not reassign the tech on the job. We just double click an appointment to start an order. Teckmetric you have to clik multiple lines, and then hope you copied your schedule notes, cause they dont cary over. Also be prepared to get email/passwords for every employee, and they will control their info, not you. This makes no sense.

Reasons for choosing Tekmetric

Friends told me it would be a great advancement.

Reasons for switching to Tekmetric

wanted faster estimates, ability to run multiple windows at once, and ability to text customers. estimates were slower. the multiple windows didnt work so well (we now run two computers of mitchell for every person up front and it works the best). we have now started the mitchell texting and hope it works as well as tekmetric.

Michael M.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 12 months

Reviewed August 2021

Why switch?

Being able to better direct time and energy . building custom reports and inspections.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integration was a snap- Don't miss the opportunity to learn the program during the training phase.- This is most critical. Features are everywhere and your opinion matters. This software is updated usually a couple of times a week- If you want a change- someone else probably does too. They are great at responding to suggestions and incorporate this into their platform weekly.

Cons:

My mistake in not saving my work. It was a change from my previous platform and took some time to change my old habits. Running with the big systems for 30 years left me out of the loop of some modern technology.

Reasons for choosing Tekmetric

It most closely fit what I was looking for, They were very friendly and did what they said that they would. I have been very pleased.

Reasons for switching to Tekmetric

Not enough input from management team- they were not very interested in what I had to say. It is nice to be heard, even when my idea may not be the best, others are here to help get the job accomplished.

Vendor Response

Hey Michael! Thank you for taking the time to review Tekmetric. We understand that it can take a lot of work when switching from a system you spent 30 years with to a new one so we are thrilled to hear that you are happy with the results of the switch! It is our overall goal for our software to make your shop more efficient, generate more revenue, and make your life as a shop owner easier which is why we developed the Feature Request Board to get your insight on what you want to see in the software, so thank you for submitting your input! It is shop owners like you that allow us to get better every day. Thank you again for reviewing Tekmetric.

Replied August 2021

Brantan J.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2025

Great software for a busy repair shop