Commercient SYNC 2026: Benefits, Features & Pricing

Commercient is a very customizable sync service that lets you accomplish exactly what you want in your data sync. Besides just syncing data, they can create custom lookups, rollups, formulas and database views to massage the source data so you get the perfect numbers/info in the destination fields. Once you start doing data integration you'll realize that is very important. Because (a) it is messy to do the data massaging in the destination system (i.e., you'll create dozens of custom fields and some crazy formulas to add them up) and (b) the destination systems (in our case Salesforce.com) put restrictions on formulas and rollups you can do within them, not to mention the total # of custom fields. Commercient allows us to overcome those issues. For instance, if you want to sync to a destination field the total customer open balance, with many accounting systems you'll notice that info is not kept in a single tidy field for you to sync. You need to add up all invoice amounts, sometimes separate invoice types that are in different tables (i.e., debit charges, rental fees from a rental module etc), then subtract all payments, adjustment and credits, and only then you get to the total customer open balance due. Instead of synchronizing all those tables to your destination system and then creating rollup/lookup formulas there to calculate the open balance (imagine how messy that would be!), Commercient enables you to do that math behind the scenes and sync that single field.

It takes a little while to plan the integration, what source fields you want to sync and to which destination fields you want them to sync to. It's not something you do yourself in a day - you compile the requirements and send them, and then their programmers implement it. But then, that's why it's so powerful.

Once is set sync process is stable , in one year we have a 100% synchronization sucess

In a short terms evaluation it was a easy way to move forward on the SalesForce integration with our ERP, but thinking long terms is expensive. Also we're limited to sync a few times a day because the price is higher.

The support team working on the integration have been very pleasant to work with and very patient with all questions. They've been very attentative.We've only completed Phase 2 so far and I'm sure it will be the same.

The sales team were too pushy in selling the product without paying much attention to what we actually asked for and now we've up paying for more than we initially expected. Every single little request seems to be an 'Add-on' which seems unfair, given that we paid for the 'Set-up' phase. Understandly Commercient is a business that needs to make money, but the product feels quite misold. And the integration almost loses it's value with such minimal syncs per day. I also really don't like that all of the Sage tables are uploaded onto Salesforce ie. Sage 100, Sage 200 etc. Creatoing a package for each Sage product would look much better as a customer. It just clogs up our Salesforce instance.

The integration of the 2 platforms (ERP and CRM) is behind the scenes and infrequently needs interaction after deployment of the solution. Prebuilt integration modules got us 75% there and the remaining 25% were unique processes and UD fields that we mapped uniquely to our manufacturing sell cycle operations. The Commercient projects teams were great in taking lead of the implementation.

Have not discovered a limitation as of yet. 12+ months of using the integration and works as marketed.

makes selling and processing orders easier for our sales team and accounting department

the system sometimes fails for no reason.

The integration was fast. Validation of the data transfer was efficient.

Will have some future work to do in order to join more tables so the data that is transferred is more valuable to the team.

Easy to use and implement! Techs are always eager to help, support is great!

We didnt find any cons, we were helped every step of the way

I love that there is a tool available to sync ERP data into CRMs. It's a very unique service offering and a useful one for our particular industry.

Nothing that I disliked, the only downside is how long it can take and the various hiccups that happen, but this is typical with any sort of high-level data integration projects.

Easy to use and good customer service

Occasionally there are errors, but their customer service is quick to help

Our company benefits greatly from the efficient and accurate transfer of data into Syspro.

We do not have any current issues with Commercients functionality