Smart Tribune 2026: Benefits, Features & Pricing

Smart Tribune’s customer self-service solutions not only put your customers at the heart of the customer service experience but also empower your customer support agents to be more effective at everything they do. It’s simply a smarter overall approach to customer service. We expertly combine cutting-edge technology with a bespoke human touch to amplify a brand’s end-to-end customer service experience, one that empowers customers to be more autonomous at every turn with chat bots, dynamic FAQs and more.

When your customers need help, they want to find answers to their questions, fast. So, give them a better way to be more self-sufficient in resolving questions and issues on their own by automating up to 70% of their tier-1 inquiries via customer self-service solutions. That alone can reduce the number of contact centre requests by 40%, helping you create a more ROI-positive customer service experience that boosts customer satisfaction.

Don’t wait for customers to ask you for help. Instead, use customer self-service solutions to anticipate their needs at every step along the purchase journey. By proactively surfacing useful and relevant content throughout the online customer exper...