All Smartsheet Reviews
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Smartsheet Reviews
Reviews Summary
Overall Rating
4.5Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.3
Customer Support
4.3
Value for money
4.4
Functionality
4.3
Pros
"The project collaboration aspects enable our remote team to stay updated on the intricate event schedules in real-time so that everyone is aware of their individual duties in real-time."
"Workflows, reminders, and real-time updates allow our team to have our work organized in a centralized manner."
"The dashboard feature has helped a lot with being able to track the information we need in a detailed report, but only display the hard numbers for the executive team that may not want all the metrics we're tracking."
Cons
"With a razor thin IT budget, these kinds of changes to billing are catastrophic with relatively little lead time to transition away."
"Smartsheet has some limits, however it's difficult to join large files, not able to preview, revise or see other previews before sending"
"We are paying for premuim support and no call back in 24 hours is not a premium level of service."
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