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8x8 Contact Center vs Amazon Connect: Which is best for you?
Pricing available upon request
Pricing available upon request
and Demo
Features
- The customizable interface is fairly powerful and relatively easy to search, if not the most beautiful ui.
- Goes down from time to time but not as often as prior software we used, releases seem to break things, for example they depricated key functionality with no recognition or knowledge when escalated (not addressed after 6 months), terrible support team who know nothing about their product, silly desktop app not fully integrated with browser interface.
- We use amazon connect to power out chat and call systems, amazon connect is a secure contact center software and the price is totally worth the money, there are some learning curve on how the software behaves, but overall good call center software.
- It is very hard to customize Amazon Connect and there are documentation online about customizing the software but not as detail as a truely opensource software.
in the comparison
in the comparison
in the comparison
in the comparison
Recommendations
