Aspect Workforce vs Genesys Cloud CX: Which is best for you?

It's scheduling and real-time analysis and reporting features are the best there is. While forecasting leaves a few things to be desired, it is a perfectly great little all-around WFM tool.

This product is not web for the administration

Its cloud-based setup allows for quick deployment and flexibility, which is ideal for businesses of all sizes, especially those with remote teams.

Occasional system bugs or downtimes have been reported, which can disrupt operations, and support response times for non-critical issues can sometimes be slower than expected.