Amazon Connect vs yellow.ai: Which is best for you?

We use amazon connect to power out chat and call systems, amazon connect is a secure contact center software and the price is totally worth the money, there are some learning curve on how the software behaves, but overall good call center software.

It is very hard to customize Amazon Connect and there are documentation online about customizing the software but not as detail as a truely opensource software.

May be if it would be easy to use for Small businesses it would be great.

The platform can be a bit pricey compared to some other AI-powered customer service solutions, so it may not be the best fit for businesses with a limited budget.-Customer support can be slow to respond to inquiries or issues, which can be frustrating if you need help right away.