CallFire 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

CallFire

4.3

(26)

Pricing

Starting at $99.00 per month

About CallFire

CallFire is a cloud-based platform that provides call centers with automated outbound campaign options and helps to track their business progress and functions. The main functions of the app include text messaging, voice broadcasting, cloud call center, IVR, call tracking and a developer API. It provides calling agents with customer history and keeps notes in one interface by integrating Excel and CRM spreadsheets in the cloud. It supports unlimited call transferring and provides real-time reporting options.

CallFire also let users record calls, add customized scripts and play pre-recorded voicemail messages for customers. Through its voice broadcast and text messaging feature this application gives agents the flexibility to update information, send important alerts, notify customers, promote services and track the progress of employees.

CallFire also provides IVR system service which helps to set up surveys and appointment reminders, make payments and create polls for outbound and inbound purposes. Other IVR features include phone surveys, call routing, call recording, auto-attendant, results tracking and analytics.

CallFire Screenshots

CallFire Pricing and Plans

Starting price: $0.06

Free Trial

Free Version

Pro

$599.00

usage based, per month

Plan includes:

$10 Keywords
$1.75 Phone Numbers
20000 Minutes/ Texts
Record Inbound Calls for Free
Text-to-Speech Support
Unlimited Contacts

Grow

$299.00

usage based, per month

Plan includes:

10000 Minutes/ Texts
$13 Keywords
$2 Phone Numbers
Record Inbound Calls for Free
Text-to-Speech Support
Unlimited Contacts

Startup

$199.00

usage based, per month

Plan includes:

$15 Keywords
$2.25 Phone Numbers
5500 Minutes/ Texts
Record Inbound Calls for Free
Text-to-Speech Support
Unlimited Contacts

Lite

Pricing available upon request

Plan includes:

$20 Keywords
2500 Minutes/ Texts
$2.5 Phone Numbers
Record Inbound Calls for Free
Text-to-Speech Support
Unlimited Contacts

Pay as you go

Pricing available upon request

Plan includes:

$10 Phone Numbers
$25 Keywords
6¢ Per Minute/ Texts
Record Inbound Calls for Free
Text-to-Speech Support
Unlimited Contacts

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CallFire Features

Popular features found in IVR
Auto-Dialer
Automatic Call Distribution
Call Disposition
Caller ID
Call Monitoring
Call Recording
Multi-Channel Communication
Reporting & Statistics
Voice Mail
More features of CallFire
API
Call Center Management
Call List Management
Call Logging
Call Routing
Call Scheduling
Call Scripting
Call Tracking
Call Tracking Metrics
Call Transfer
Campaign Management
Computer Telephony Integration
Contact Management
Conversion Tracking
CRM
Customer History
Dashboard
Data Management
Inbound Call Center
IVR
Keyword Tracking
Lead Distribution
Manual Dialer
Multi-Campaign
Multiple Scripts
Outbound Call Center
Phone Key Input
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Reminders
Reporting/Analytics
Survey/Poll Management
Text to Speech
Voice Customization
VoIP
VoIP Connection

CallFire User Reviews

Overall Rating

4.3

Ratings Breakdown

58%

23%

12%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.1

Functionality

4.3

Amber L.

Verified reviewer

Internet

2-10 employees

Used daily for less than 6 months

Review source

Reviewed December 2018

CallFire is an Effective & Affordable Solution

I was in a pinch with my billing admin out of the office for a long time, so I needed a solution to let clients know if their invoice was overdue. I set up CallFire and got fantastic results from the first time I used it. I love the option of transferring to a live person, too. It's been great for recouping late payments in my small business.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

- The voices for type-to-speech are pleasant, easy to understand - It's really affordable - The interface makes it easy to set up - Live transfer is extremely useful

Cons:

- I wish it had the ability to edit the text of a recording, or at least view the words being spoken so they can be copied to another response. It's a bit cumbersone to have to retype for small changes.

Verified

Reviewer

Consumer Services

201-500 employees

Used daily for less than 2 years

Review source

Reviewed October 2018

Callfire Review

It has been a great help for my business to generate more revenue with better quality and low maintenance problems.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I was using some other auto dialing products before i got to know about Callfire from one my business mate. When i saw it working i was amazed. The uploading of the data, caller lists is very easy no matter if it is any file extension format it accepts all and shows you the exact call details on the screen as they are uploaded on it. We do not have to mention the unwanted details like address, zip, area code or postal code like rest of the dialer requires necessarily in order to get the calling list uploaded on the software. The call connectivity is excellent and i never have experienced a call drop or breakage call echo while dialing, (Provided sufficient internet bandwidth). They have got exiting upgraded features like messaging from a smart phone app. Call broadcasting and even you can track your call records as well. IVR (interactive voice responses) lets you set us inbound caller messages, product details, help center escalations till the time the caller is being answered by the next available agent. We also can make conference calls as well as call routing from this software. Also we can configure as many agents as we want on this dialer. We also can rely on the superior customer service as they are always available to help us with any technical issues.

Cons:

Honestly, no hassle, nothing to say bad or anything which i dont like about this product. It worth's every single penny invested.Value for money and happy customer engagement.

David W.

Verified reviewer

Automotive

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2022

Horrible support, and way too many calls dropped

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Interface is relatively easy to use. That's about it for now. IVR support is non-existent.

Cons:

Customer support, which used to be decent, is now a form you fill out. The form you fill out goes into the ether. No response in email that form was received. Price is fairly expensive relative to Twilio. Call are being dropped 30% of the time. Despite our testing proof otherwise, they are blaming our phones for the issues.

Reasons for choosing CallFire

6 years ago, this was a great company to use, now...not so much.

Verified

Reviewer

Used daily for more than 2 years

Review source

Reviewed February 2018

Use it all the time for my business

great software!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I use this software for all my outgoing calls. It allows me to schedule confirmations to my clients with one click of a button

Cons:

I had it set up for me by a subcontracted programmer. I do not have the technical knowledge to manage my set up. Wish the company had people on call to set up things for me and later make changes

Verified

Reviewer

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed May 2018

Easy to use and feature rich, we've grown to absolutely love it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The UI is easy to navigate and all major features are clearly accessible from nearly anywhere. The reports are also powerful so we've been able to track & update metrics, increasing our overall productivity quite quickly.

Cons:

Initially we were concerned the features may not be that beneficial to us but once we began to see an increase in revenue due to sending out discounts & promotions, along updates and notifications so easily, we were very pleased.

Matthew W.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2023

Where is the customer support? Can't log into my account, and can't reach anyone to get help!

Terrible. AWFUL. ABYSMAL. LAMENTABLE.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's relatively easy to use and setup, and the customer service used to be great.

Cons:

Now customer service is apparently non-existent. They don't answer the support line--EVER, in my experience over the past several weeks. I CANNOT ACCESS MY ACCOUNT TO MAKE ANY CHANGES TO CALL ROUTING BECAUSE I HAVE BEEN LOCKED OUT OF MY ACCOUNT, THERE IS NO OPTION FOR THE USER TO RESET WITHOUT ASSISTANCE, AND I KEEP SUBMITTING TROUBLE TICKETS THAT APPEAR TO GO NOWHERE.

Verified

Reviewer

Political Organization

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed July 2018

Easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CallFire's Cloud Call Center is an easy to use phone banking tool to use. You can set up scripts, questions/responses, transfers, pre-recorded answering machine messages, etc.

Cons:

Two main things: (1) I've noticed reporting from the Cloud Call Center can be buggy. Calls show as Live Answer when they were actually Answering Machine drops, for instance. (2) Apparently CallFire has deprioritized this tool, so they no longer officially support it. We've had accounts for years so we are grandfathered in, but this is problematic to me for our future use.

Don G.

Verified reviewer

Used monthly for more than 2 years

Review source

Reviewed December 2016

Excellent for managing multiple call campaigns

The non-profit agency that I work for has been using the Callfire Cloud Call Center for over 5 years now as a tool to better manage our customer service outreach. The software allows us to easily create small targeted calling campaigns for individual staff or a large multi-user campaign for customer service follow-up with our entire customer base. The metrics that the software provides allow us to track staff productivity during calls, see good versus bad phone numbers, a number of live answers, etc. The data/question screen allows for customized Q&A that operators can fill in while on a call and which can be exported to Excel for data mining later. One major complaint is when trying to export the data. Not sure if this is due to the size of the campaigns, internet connection, the software itself, or what but it can often take several clicks of the export/download option over many minutes (I've seen it take anywhere from 3 minutes which is reasonable to one time when I spent over 20 minutes trying to open a campaign and export/download the results). This issue we have witnessed on multiple occasions over the years so it's not an isolated incident but again, tough to truly track down what the problem is. Customer Service, however, has been great in trying to help us on the occasions when we needed info but could not get it from the system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Versatile, fairly easy to use, easy to customize.

Cons:

Sometimes tough to export data.