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DialedIn CCaaS vs FrontSpin: Which is best for you?
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Features
- The addition of skills-based routing ensures customers reach the right expert every time, while the 99.99% uptime and responsive, U.S.-based support provide a level of reliability that’s hard to beat in the cloud contact center space.
- I don’t like the occasional system slowdowns and delays, because they interrupt the call flow and make transfers harder.
- FronSpin overall was very easy to navigate and keep track of my calls, tasks, and emails.
- Sometimes it does not save my numbers or things I did on the previous calls, but customer service is helpful
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Recommendations
