FluentStream 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

FluentStream

4.6

(71)

Pricing

Starting at $20.00 per month

About FluentStream

FluentStream is a comprehensive communications solution designed to meet the unique needs of small and mid-sized businesses (SMBs). FluentStream empowers organizations to optimize their communication processes, gain greater flexibility and control of their communication preferences, and improve their customer service. Whether you are a growing startup or an established SMB, FluentStream’s full range of reliable communications services will deliver immediate benefits to your business.

Key Features:

● Cloud Calling: Make and receive calls from anywhere, anytime, with crystal-clear voice quality and seamless integration.
● Intuitive Tools: Effortlessly monitor and transfer calls with the Live Manager's drag-and-drop interface.
● Analytics: Gain valuable insights with detailed reports on interaction history, response times, and individual stats. Optimize customer interactions and improve team productivity.
● Mobile Connectivity: Stay connected on the go with the FluentStream mobile app for Android and iOS.
● Advanced Sales Features: Supercharge your sales team with Voicemail Drop, Salesforce Integration, and Returned Call Routing.

FluentStream Screenshots

FluentStream Pricing and Plans

Starting price: $20.00 per month

Free Trial

Free Version

Essential

$20.00

per user, per month

Plan includes:

24/7 Technical Support
99.99% Service Uptime Guarantee
Browser Dialing
HD Video and Voice Quality
Internet Fax
Multiple Office Support
Personal Onboarding
Unlimited U.S. Calls

Advanced

$30.00

per user, per month

Plan includes:

24/7 Technical Support
99.99% Service Uptime Guarantee
Analytics
Auto-Attendant
Browser Dialing
HD Video and Voice Quality
Internet Fax
Multiple Office Support
Personal Onboarding
SMS / Text Messaging

Complete

$45.00

per user, per month

Plan includes:

1000 Free Toll-Free Minutes
24/7 Technical Support
99.99% Service Uptime Guarantee
Analytics
Auto-Attendant
Browser Dialing
CRM Integrations
HD Video and Voice Quality
Internet Fax
Multiple Office Support

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FluentStream Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of FluentStream
AI Copilot
Alerts/Escalation
Archiving & Retention
Automatic Call Distribution
Blended Call Center
By-Extension Reporting
Call Center Management
Call Duration
Call Queues
Call Tagging
Call Tracking Metrics
Call Transcription
Call Transfer
Call Volume
Campaign Management
Computer Telephony Integration
Conferencing
Customizable Reports
Inbound Call Center
Inbound Reporting
Live Chat
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Location
On-Demand Recording
Outbound Call Center
Outbound Reporting
Performance Metrics
Phone Key Input
Predictive Dialer
Presentation Streaming
Real-Time Analytics
Real-Time Monitoring
Recording
SMS Messaging
Support Ticket Management
Surveys & Feedback
Text to Speech
Unattended Call Management
Video Conferencing
Voice Mail
VoIP
VoIP Connection
Who Answered Log
Workflow Management

FluentStream Integrations

Microsoft Teams

FluentStream User Reviews

Overall Rating

4.6

Ratings Breakdown

72%

20%

Secondary Ratings

Ease of Use

4.5

Value for money

4.6

Customer support

4.8

Functionality

4.4

Jessica R.

Verified reviewer

Public Relations and Communications

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

Couldn't ask for better customer service!

Any issue I may have, or need assistance with customer service agents are friendly, helpful and hands on. At first I was skeptical suing a phone company that is not located in my back yard, however remote access is a wonder and gets the issues taken care of, almost immediately. The technology is advanced but easy to use, couldn't ask for more.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the user friendly platform, very "dummy proof" for those of us that aren't as technologically inclined. I also the love the Fluentcloud mobile app that allows me to access my extension while I am out of the office.

Cons:

I would not say there is anything I don't like, in most cases it is my lack of knowledge on how to navigate the software.However anytime I contact the customer service team they are ready and willing to walk me through these processes through instruction and education.

John J.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 6 months

Review source

Reviewed June 2020

An upstart VOIP provider that will give the big names a run for their money!!!

It's been world-class amazing from the sales process, to onboarding, to daily use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is fairly straightforward like most VOIP systems. It may not be as flashy as Vonage, RingCentral or 8x8, but it's a great cost, and the customer support team has been AMAZING for both selection, implementation and ongoing use.

Cons:

Nothing really. Some things are a little harder to find compared to the bigger systems because they're a new vendor. But they're constantly upgrading and making the system easier and easier to use.

Reasons for choosing FluentStream

Their sales process was really consultative, they offered a 30 day free trial, and weren't pushy. They took the time to understand my needs and really build out a structure that worked for me and my team.

Reasons for switching to FluentStream

Vonage had no US based support, and it was terrible to get little things fixed in a timely manner. Also, it was very expensive.

George T.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2024

Stay Away at ALL costs from Fluent Stream.

Terrible. They now take much longer to fix any problems, and their customer service is "lip service"

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Not much. The positive reviews they've received are suspect. We've been with them over a dozen years, and they mess up big time every few years. Their customer support is "lip-service" as their errors have been costly to my company. If you wish to lose $---go ahead with them. They've made errors in our messages-and ask the caller to leave a message-but no cue---so no message is left. They tried to upsell service to an employee-who had no authority-and I found out after I received a crazy bill. Lood at the one stars, as they're valid, They used to be 2.5 stars---not sure how they're at 4.6 to 4.8.

Cons:

See above. Customer service. Their inability to fix problems in a timely fashion'

Reasons for choosing FluentStream

Didn't do enough research or comparisons

Reasons for switching to FluentStream

Compatibility, price, online features, customer service which is terrible in the past few years

Verified

Reviewer

Staffing and Recruiting

Self-Employed

Used daily for less than 6 months

Review source

Reviewed August 2019

Great VOIP Company!

Very good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its feature packed. Everything I need in a program it offers & its priced right

Cons:

Very little. Maybe they just need to make it a bit easier to find recorded conversations

Reasons for choosing FluentStream

I liked the people & the the support has been outstanding. AND they speak english. LOL

Reasons for switching to FluentStream

Terrible support.

Diane G.

Verified reviewer

Accounting

2-10 employees

Used daily for more than 2 years

Reviewed March 2024

Best Around

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to navigate using their website, phone sysytems.

Cons:

so far so good no cons yet, we have been customers for quite sometime now.

Kariann K.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2019

Up's and Downs

Over all it is a GREAT company to work with. I love the support staff they are all friendly and try their darndest to get things fixed. Even if you feel extra needy. They never let on that they aren't happy to help. [SENSITIVE CONTENT HIDDEN] is especially patient with our nit pickyness.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like that it's user friendly and easy to learn. It really helps that it allows us to have many phone lines. Also the online faxing feature and text feature are helpful. Their support team is awesome and there for you 24/7 and don't sound annoyed when you call back multiple times.

Cons:

There were some quirks to work out to get it to work smoothly with our business. We don't like that there isn't a contact list for the fax machine feature and that you can only text 180 characters. The no contact list for the fax slows us down in having to find fax numbers every time. The text feature really limits what we can text clients. We had to get really creative in our wording to keep it within the limit.

Reasons for choosing FluentStream

They were a cheaper alternative and didn't make you sign a 3 year contract.

Reasons for switching to FluentStream

We were limited with 2 phone lines and a growing business. Clients were upset that they couldn't get through to us. Also, every time it rained or snowed our phones and internet went down.

Leigh S.

Verified reviewer

Medical Practice

51-200 employees

Used daily for less than 2 years

Reviewed March 2024

FluentStream makes my job easier.

For the time I have been using FluentStream with my company, it has been a very positive experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My favorite aspect is the transcription of the voicemail to my email.

Cons:

Some times we have internet issues and that causes the phones to not be usable.

Russell V.

Verified reviewer

Security and Investigations

11-50 employees

Used daily for more than 2 years

Reviewed March 2024

Good service!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Super easy to find recorded calls for fact finding or customer issues, and easy to reroute calls during on/off business hours.

Cons:

none; I find it super useful and easy to navigate.

Jeff H.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2017

An awesome IP phone software system.

The ability to work from anywhere and be able to change anything I need related to my phone system!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the fact that I get my voicemail sent to my email immediately after they are left. Allows me to stay in touch no matter where I am.

Cons:

Sometimes when I log into the online portal to change my forwarding or follow me functions, it doesn;t save the changes. Seems to be getting better though!

Hayden Y.

Verified reviewer

Research

51-200 employees

Used daily for less than 2 years

Review source

Reviewed April 2019

Good product with a big miss

Ratings Breakdown

Ease of use

Functionality

Pros:

It records my calls and it is easy to track them down. Also, they have great support that will back back to you quickly when experiencing a problem.

Cons:

The mobile app has a"touch to sign in" function that has never worked and I don't believe it works. I take a lot of calls on the road and having to pull over to sign into my account is the biggest inconvenience.

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