Intalk.io 2026: Benefits, Features & Pricing

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Wondering if Intalk.io is right for your organization?

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Intalk.io

4.1

(13)

Pricing

Pricing available upon request

About Intalk.io

intalk.io is a modern communication platform best suited for contact centers across outbound sales, customer service, internal service desks, vendor management processes. You can connect multiple channels such as voice, email, social media, chat to a single platform thus enabling a consistent brand experience. Automate your service workflows with IVRs, Chatbot and Email automation. intalk.io runs on the cloud, in hybrid mode or can be installed on-premise following all internal security protocols.

Intalk.io Screenshots

Intalk.io Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Intalk.io Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Intalk.io
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Answering Machine Detection
API
Auto-Dialer
Automatic Call Distribution
Automatic Outbound Dialer
Autoresponders
Blended Call Center
Callback Scheduling
Call Center Management
Call Disposition
Call List Management
Call Reporting
Call Scheduling
Call Tracking
Call Transfer
Campaign Management
Chatbot
Chat/Messaging
Communication Management
Computer Telephony Integration
Conferencing
Contact Database
Customer Database
Customer Experience Management
Customer History
Customizable Branding
Customizable Reports
Data Import/Export
Email Management
Event Triggered Actions
Inbound Call Center
Integrations Management
Interaction Tracking
Knowledge Base Management
Lead Capture
Lead Generation
Live Chat
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multiple Scripts
Outbound Call Center
Performance Management
Performance Metrics
Phone Key Input
Power Dialer
Predictive Dialer
Pre-recorded Messages
Preview Dialer
Progressive Dialer
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recording
Reporting & Statistics
Single Sign On
SMS Messaging
Social Media Integration
SSL Security
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Text to Speech
Third-Party Integrations
Unified Communications
Voice Mail
VoIP

Intalk.io Integrations

Freshdesk

Zoho CRM

Truecaller

Intalk.io User Reviews

Overall Rating

4.1

Ratings Breakdown

38%

15%

Secondary Ratings

Ease of Use

4.5

Value for money

4.3

Customer support

4.0

Functionality

4.4

Vikrant J.

Verified reviewer

Food & Beverages

10000+ employees

Used daily for less than 12 months

Reviewed June 2022

Best Dialer - Intalk

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have tried many other telephony, but this is absolutely the best. Easy to config and start as soon as you want for your business. Also, have already diff modules in place which will help you to execute your project in a timely manner. Anyone can config very easily and sample to use this tool for end-users it's not my personal opinion all of these based on my team feedback.

Cons:

Easy to use and config in any ticketing tool very short frame of time. Can start this software within a very nominal time frame along with multiple things that are already available in this dialer. This helps users further decisions on time based on business requirements.

Ranjeet G.

Verified reviewer

Accounting

501-1000 employees

Used daily for less than 2 years

Reviewed August 2022

One the best cloud telephony solution available in the market

Overall, We are happy with intalk service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cloud Solution, Automatic Data Backup, Support from founders, Customer first approach

Cons:

Delays in implementation! Getting new changes done takes some time

Reasons for choosing Intalk.io

Because, Intalk team agreed to our conditions, We did the pilot in just 1-2 weeks, and pilot results were really great. Hence, selected intalk

vidhi d.

Verified reviewer

Construction

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed April 2023

Intalk review

Call recording, data dialing ,caller id are useful feature

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Dialing the contact with copy paste option is likely helpful ,easy to use and learn

Cons:

Connectivity is too low ,page gets error too often , dial pad should be working efficiently , call disposal is not working and options should be more specific

Reasons for switching to Intalk.io

It was easy to accesible , dialing speed got increased ,call recording is more clear

Renju R.

Verified reviewer

Computer Software

201-500 employees

Used daily for more than 2 years

Reviewed March 2022

Truly Next Generation call Center solution

Last 3+ years multiple implementation serving many government call centers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, very less transition time required for anybody to migrate to Intalk. Excellent support, Highly customizable, truly Omni Channel, Very futuristic road map.

Cons:

CSAT reporting can be improvised, I believe default reports in CSAT is limited.

Reasons for switching to Intalk.io

Cost and lack of feature in the Cisco IPCC express

Vendor Response

Thanks for your feedback. This is very motivating.

Replied September 2022

Verified

Reviewer

Marketing and Advertising

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed August 2022

A Perfect Contact Center Solution - Always Evolving

We have established a process and a great partnership with the product and team intalk.io. So going smooth.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

intalk.io is a great fit when you are just starting out to grow and scale your customer service - contact center operations. It integrates well with the ecosystem and hence delivering personalised service is easier. My team finds it easy to use and we have seen regular updates and new product functionalities being released.

Cons:

There were initial hiccups like in every project but then we defined a process that has helped us evolve and scale. Looking forward to more integrated analytics-based capabilities.

Virendra Singh B.

Verified reviewer

Government Relations

201-500 employees

Used daily for more than 2 years

Reviewed March 2022

Agami Intalk

goog to go

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy and value for cost. we are using this for govt call center and currently best features has been introduced by Agami

Purnima T.

Verified reviewer

Real Estate

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2023

Intalk Info

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly with multiple monitoring features

Cons:

Unnecessary downtime observed and resolve TAT is high sometimes

Nitesh S.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for more than 2 years

Reviewed August 2022

Ainu Intalk

Fantastic it's been great using this tool from years n without any hassle n very limited outage application delivered all the business needs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Dashboard kpi analysis tool, other Features like lead management , CRM Integration

Cons:

All are good there is no bad feedback where they need improvement

Mukhtar A.

Verified reviewer

Restaurants

5001-10000 employees

Used monthly for more than 2 years

Reviewed August 2022

Agami-Tech

Awesome, Excellent

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Dashboard and reporting, excellent UI and UX

Cons:

Ease to use and plugins are available for integration.

Reasons for switching to Intalk.io

It was unsuitable for the long term because of numerous issues with customisation and integration.

Kajal S.

Verified reviewer

Real Estate

501-1000 employees

Used weekly for less than 6 months

Review source

Reviewed April 2023

Talk with Intalk

A go to application, as it very easy going app and let's you understand everything on an conventional way.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The call recording feature is one of the best as it doesn't let's you miss out on anything so a must give it a try application.

Cons:

The call routing feature sometimes gets looped within few agents and doesn't goes to all.

Reasons for choosing Intalk.io

Functions are more better than compared to the alternate one

Showing 1 - 10 of 13 Reviews

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Intalk.io 2026: Benefits, Features & Pricing

Overview

About Intalk.io

Intalk.io Screenshots

Intalk.io Pricing and Plans

Intalk.io Features

Intalk.io Integrations

Intalk.io User Reviews

Other Top Recommended Call Center Software

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