TCN 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

TCN

4.5

(57)

Pricing

Starting at $65.00 per month

About TCN

TCN is a cloud-based call center solution that caters to various industry verticals, including health care, automotive, and business process outsourcing (BPO). TCN is available for multiple channels such as inbound, outbound, blended, email, and mobile SMS. Key features include an autodialer, manual dialer, voicemail delivery, speech analytics, interactive voice response (IVR), interactive voice messaging (IVM), and reporting.

TCN features live call monitoring, decision blocking, call recording, call storage, customized agent scripting, and manager dashboards. Users can rotate messages, hang up on answering machines and automatically redial for busy signals. In addition, the solution offers a voicemail delivery suite, healthcare service suite, and a suite for the visually impaired.

Reporting and analytics, notifications and promotions, feedback, and survey tools are also included.

TCN is priced on a per-minute basis and provides multi-channel functionality.

TCN Screenshots

TCN Pricing and Plans

Starting price: $65.00 per month

Free Trial

Free Version

Basic

$65.00

per user, per month

No plan information available

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TCN Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of TCN
Activity Dashboard
API
Archiving & Retention
Auto-Dialer
Automated Notices
Automated Routing
Automated Scheduling
Automatic Call Distribution
Automatic Outbound Dialer
Blended Call Center
Callback Scheduling
Call Center Management
Call Disposition
Call List Management
Call Reporting
Call Scheduling
Call Tracking
Call Transfer
Campaign Management
Campaign Specific Caller ID
Chat/Messaging
Client Management
Collaboration Tools
Collection Agencies
Compliance Management
Computer Telephony Integration
Contact Database
Credit Card Processing
Customer History
Customizable Reports
Customizable Templates
Data Import/Export
Electronic Payments
Email Management
Employee Scheduling
FCC Compliance
For Call Centers
FTC Compliance
Inbound Call Center
In-House Collections
Labor Forecasting
Lead Capture
Lead Management
List Management
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
Multiple User Accounts
On-Demand Recording
Outbound Call Center
Payment Collection
Performance Management
Performance Metrics
Predictive Dialer
Progressive Dialer
Quality Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Recording
Reporting & Statistics
Search/Filter
Template Management
Text to Speech
Third-Party Integrations
Voice Mail
Workflow Management
Workforce Management

TCN Integrations

ServiceNow

Zendesk Suite

Salesforce Sales Cloud

TCN User Reviews

Overall Rating

4.5

Ratings Breakdown

61%

32%

Secondary Ratings

Ease of Use

4.2

Value for money

4.5

Customer support

4.7

Functionality

4.4

Antonio D.

Verified reviewer

Financial Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

Powerful Platform with Exceptional Support, Yet in Need of Modernization

Overall, once the tool's core functions are mastered, the user experience is highly satisfactory. We have encountered minimal to zero system failures across the platform. The ability to schedule campaigns and automations directly from the List Manager offers a strategic versatility that is, unequivocally, a competitive advantage. I must once again commend the team's proactive engagement and accessibility, which is evidenced by the continuous and robust platform improvements.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A standout feature is the remarkable versatility of the Legacy Analytics platform, particularly its robust Dashboard generation capabilities. While we recognize the existing constraints, the tool remains highly effective and valuable for our operational needs. Furthermore, the proactive support and consistent availability provided by [sensitive content hidden] are truly exceptional and a critical asset.

Cons:

A significant limitation is the inability to generate and download reports directly from the Backoffice Tool, which currently impedes workflow efficiency. Furthermore, we have observed that the automated daily reports consistently omit the data from the last day of the month. Regarding historical data, the current requirement to manually generate a report for each individual month is an outdated approach that does not align with current market demands or operational speed. Similarly, the campaign follow-up overview interface within the Backoffice Tool is quite archaic and presents substantial constraints in terms of customization. Finally, the restriction on accessing historical data beyond two years poses a major operational challenge.

Vendor Response

We are so excited that you have enjoyed Legacy. The ability to download and generate reports was a challenge in Legacy. Quicker access to data is part of our overall initiatives, mainly the process of upgrading all of our existing and well-used Legacy services, like Backoffice, and migrating them to our complete Contact Center Platform, Operator. This approach will not only ensure continuity but also give you additional utility and make accessing your data more efficient. TCN is releasing more instant statistics this quarter, which will also provide enhanced customization options. Please check in with your dedicated support team to determine why you are not receiving data from last month, and so we can take a deeper look at your account and help you get the most out of our platform.

Replied November 2025

Scott H.

Verified reviewer

Financial Services

10000+ employees

Used daily for less than 12 months

Review source

Reviewed January 2025

TCN Cloud is the way to go!

TCN is very customer friendly. Our support team is there to assist us with every challenge we face and provide the information needed to overcome those challenges, whether through training our technicians or performing the tasks themselves.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

TCN is very easy to use, the agent interface is easy to maneuver through and quickly train the agents on.

Cons:

The moving back and forth between the Organization tab and Back Office tab, but seeing constant changes to reduce this task is a plus.

Reasons for choosing TCN

The biggest reason is TCN is a usage (consumption) based model versus the other competitors that have minimals usage and lengthy contracts

Reasons for switching to TCN

The cost savings from Avaya to TCN is a night and day comparison.

Stephanie W.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

LOVE, LOVE LOVE TCN!!

Previously 4

TCN allows my reps to take and make more calls than usual. It gives me daily reports as to the work performed. The service and response time is excellant. The TCN reps are absolutely willing to help without any attitude even when I am having a hard time following or asking the same questions.

Ratings Breakdown

Ease of use

Value for money

Previously 4

Customer support

Functionality

Pros:

I like the easy set up for campaigns. I appreciate the little maintenance that is required throughout the day. I like the noise the campaigns creat on floor with all the incoming calls it creates.

Cons:

There is a lot I still do not understand or utilize. Sometimes the intricate ins and outs make it difficult to follow and understand.

Bridget D.

Verified reviewer

Consumer Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2023

Simplistic and Compliant Cloud Call Center

could not have asked for a better support team, and when I have new ideas and projects they are always willing and wanting to provide a valued product for success

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Support is swift and accurate, and works smoothly for our remote call centers, set up and implementation for initial setup and newly added call flows is simple and easy to manage, agent dashboard gives you back the onsite floor for managers monitoring their remote workers

Cons:

I would like to have an option as a manger to open an agent app tab, organization tab, and Backoffice tab all at the same time

Reasons for choosing TCN

No contract and great terms and team plus the ACA active compliance changes were a big pull to this decision

Reasons for switching to TCN

MiCollab required agent cell phone use for the calls and due to repeated reach outs to their cell phone would cause some spam blocking and we did not want to use personal devices for the calls this allowed us to use our assigned computers

JOHN M.

Verified reviewer

Financial Services

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed December 2023

TCN Customer Relationships

Working with TCN for over 2 years has been a pleasure. They have always been able to meet our needs and continue to grow and develop new processes to improve our experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

TCN provides most if not all features of competitors at a much more affordable price point. What I like most about TCN, is that we can reach out to our contact for assistance at any time and get immediate response. With previous companies, this was not the case, and would sometimes cause delay in new development or impact revenue. Also, there has hardly been any downtime to speak of compared to regular outages experienced with a much larger competitor company.

Cons:

I cannot think of any complaints at this time.

Reasons for choosing TCN

Inititially the price point was the deciding factor.

Reasons for switching to TCN

Cost was the reason at the time when we decided to switch.

TAYLOR C.

Verified reviewer

Accounting

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2023

TCN Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer service is awesome! Always a quick response from TCN when I have an issue. They have been very helpful with setup and changes.

Cons:

Access to recorded calls should be longer. Its inconvenient having to pull the calls each day and store them somewhere else.

Reasons for switching to TCN

Upgrading to newer technology. Our dialer was very outdated. We needed to be able to send out mass calls.

christian p.

Verified reviewer

Financial Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2020

Class A Company, Premier Dialing Solution

One of the best companies we have ever worked with

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I would have to say that Blake North our representative would be the key to our success. Hands down have the best customer service we have encountered from any vendor as far back as i can remember. The individuals that run the company are stand up individuals. The dialing solutions are great, these guys will find work around's and really help brainstorm dialing issues you may be having as well as bring new ideas to help your business succeed.

Cons:

I do not have anything i could possible complain about. TCN tackles any issues we may be experience with flash gordon like speed.

Reasons for choosing TCN

Came down to working with people you can trust. These guys were not pushy salesman, they are honest - this is what we can offer - no contract so if you want to go somewhere else so be it. They don't have to lock you into a product because their support is so good.

Mohammed G.

Verified reviewer

Outsourcing/ Offshoring

10000+ employees

Used daily for less than 12 months

Review source

Reviewed December 2022

TCN Dialer solution

Worth the price for the dailer segment, adherence to compliance

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Expert technical support team and speed of implementation or revising existing queues is the prime takeaway for this tool

Cons:

Ease of building reporting template specific to inbound environment. Had to spend time in building templates

Reasons for choosing TCN

Ease of implementation, pricing and solutions

Reasons for switching to TCN

Technical support, customer service and pricing

Stanley B.

Verified reviewer

Outsourcing/ Offshoring

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2024

Great dailer for Contact Centers

I am happy overall with TCN. I like how the dialer works and the support you get when you do need it.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like how easy TCN is to use, both for administration and for agents who are dialing. They have great customer support.

Cons:

How long recordings are stored. I wish recordings would be saved for a longer timeframe before you have to start paying for it.

Reasons for switching to TCN

I had issues with the Fenero dialer and TCN had better options to use.

Jaspreet K.

Verified reviewer

Computer Networking

10000+ employees

Used daily for more than 2 years

Review source

Reviewed January 2025

Helpful Call Centre tool

Overall it is very good tool for the management to track agents , calls and data.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It is very easy to fetch any sort of data. Can Provide very detailed reports.

Cons:

User interface is Little complex as compared to other products

Showing 1 - 10 of 57 Reviews

See All Reviews

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TCN 2026: Benefits, Features & Pricing

Overview

About TCN

TCN Screenshots

TCN Pricing and Plans

TCN Features

TCN Integrations

TCN User Reviews

TCN Popular Comparisons

Other Top Recommended Call Center Software

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