Voiptime Cloud 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews

Overview

Voiptime Cloud

4.8

(80)

Pricing

Starting at $70.00 per month

About Voiptime Cloud

Provide excellent customer support and triple your telesales with a cloud-based multichannel Voiptime Contact Center solution! Intelligent call routing, ACD, multi-level IVR, Progressive & Predictive dialer (with flexible redialing rules, time zone settings), flexible call script builder, live call monitoring, ultimate reporting, and powerful REST API. Get up and running in less than 48 hours, with a fully configured environment and reliable VoIP lines with affordable rates in 200 countries.

Voiptime Cloud Screenshots

Voiptime Cloud Pricing and Plans

Starting price: $70.00 per month

Free Trial

Free Version

Basic

$70.00

per user, per month

Plan includes:

ACD Routing and Call Queues
Advanced Historical Reporting
Agentless Campaigns (Voice Broadcasting)
Autodialing Campaigns (Preview
Built-in CRM With Custom Client Card Fields and Interaction History
Call Barging)
Call Script Builder
Email
Heightened Fault Tolerance
Inbound and Outbound IVR (Interactive Voice Response)

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Voiptime Cloud Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Voiptime Cloud
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Appointment Scheduling
Auto-Dialer
Automatic Call Distribution
Automatic Outbound Dialer
Blended Call Center
Calendar Management
Callback Scheduling
Call Center Management
Call Disposition
Call List Management
Call Reporting
Call Scheduling
Call Tracking
Call Transfer
Campaign Management
Campaign Specific Caller ID
Chat/Messaging
Computer Telephony Integration
Contact Database
Customer Database
Customer History
Customizable Fields
Customizable Templates
Data Import/Export
Email Management
FCC Compliance
For Insurance Industry
FTC Compliance
Inbound Call Center
Integrations Management
Interaction Tracking
Lead Capture
Lead Distribution
Lead Management
List Management
Live Chat
Manual Dialer
Monitoring
Multi-Campaign
Multi-Channel Communication
Outbound Call Center
Performance Management
Performance Metrics
Power Dialer
Predictive Dialer
Preview Dialer
Process/Workflow Automation
Progressive Dialer
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reminders
Reporting & Statistics
Sales Pipeline Management
Search/Filter
Task Management
Task Scheduling
Text to Speech
Third-Party Integrations
Voice Mail
Workforce Management

Voiptime Cloud Integrations

Zapier

Twilio

Gmail

Voiptime Cloud User Reviews

Overall Rating

4.8

Ratings Breakdown

78%

23%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

4.8

Functionality

4.5

Aleksey B.

Verified reviewer

Used daily for less than 6 months

Review source

Reviewed February 2018

Great value and great potential

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My department have been testing several CRM and come across VoiptimeCloud. This software is a great solution for our company as it: User-friendly CRM you can set up callbacks on and receive reminders Call to the client directly from the system Integrate it with Email an inbound call is transferred directly to the rep who is assigned to that lead

Verified

Reviewer

Computer Software

201-500 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Great software for sales department

Perfect tool for sales agents

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Both power and predictive dialers are of great help. Our agents can easily process big databases and not waste time on manual dialing or no-answers. It's a real time-saver. Another benefit is handy campaign management. We can quickly create and launch campaigns and track every lead's status. It makes our workflow more organized.

Cons:

No cons for today. We are pretty satisfied with Voiptime.

Lucy D.

Information Technology and Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed June 2017

Outbound calls software with lead management options

Outbound calling, lead management options, affordable prices, online access.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Voiptime combines lead management tools with an outbound dialer. This was the main factor why we have chosen to work with this software. The price of Voiptime is relatively affordable, in combination with call rates of our sip provider, we've got quite a good deal. Unlimited call recording capacity storage, unlimited quantity of leads.

Cons:

Very limited reports, system does not enable to buy a sip number as a part of the solution, only outbound calling options.

Jason C.

51-200 employees

Used daily for less than 12 months

Review source

Reviewed June 2017

Dialing and lead managment software for small businesses

It helps us to make affordable calls to different countries and to lead prospects through the sales pipeline easier and more persistantly, increasing the conversion rate. Since we started using this software our sales are smoother and planned, workflow scheduling is easier. Customer service is also getting better, as we store all lead information in the system and can access it any time we need it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our sales department uses Voiptime to manage prospect information and make calls. It is very convenient to be able to dial leads directly from the system and to have phone recordings saved in the lead card, available for download and listening. Sales agents can make notes while talking to client over the phone. The dashboard allows to monitor department statistics in real time as well as to make customer estimations. The call quality is good. The online support is fast and helpful.

Cons:

Limited lead qualifying options, not all statuses are reflected in dashboard, operators can go through IVR only if the lead is dialed through the softphone, and than in call history the name of the cient is not mentioned, no option to create a new client after dialing a number from the softphone.

Ilya K.

Verified reviewer

Used daily for less than 12 months

Review source

Reviewed March 2018

Effective CRM

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how Voiptime Cloud helps me stay organized, focus on things that matter most and close more deals. Now, I do not miss any details (can refer to the call any time thanks to calls records), can keep all my document organized (all important files (contracts, bills) can be attached to the system) and set up callbacks as well as meeting reminders in the calendar and receive notification reminders both in the system interface and your email.

Ivanna K.

Verified reviewer

Used weekly for less than 12 months

Review source

Reviewed January 2018

Great way to keep CRM data organized

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is easy to use and has a great interface. We can utilize follow-up tasks, track activity and have quick insight into outbound and inbound calls. Far better in comparison to our previous solution.

Cons:

Our sales department team would like to have possibility to integrate it with other solutions: Google analytics, Office 365 suite.

Mykola Z.

Verified reviewer

Internet

11-50 employees

Used daily for less than 6 months

Review source

Reviewed December 2017

User-friendly LMS that is constantly improved.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy-to-use software that doesn't require a long training for my colleagues. They constantly improve their functionality. Very helpful support team.

Cons:

It would be helpful, in a case of urgency, to be able to make internal calls between managers. Also it would be great to have a predictive dialer.

Andriy Y.

Verified reviewer

Computer Software

501-1000 employees

Used weekly for less than 6 months

Review source

Reviewed December 2017

User-friendly software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I was in a team that had to chooser and test CRM for our company. Our choice felt on VoiptimeCloud. This software is really great solution for companies that doesn't have an IT department. it is really easy to directly start using it, as it is cloud-based. Besides, they quite frequently release new tools and functions. After testing it, should admit that I haven't found any bags or incorrect working tools.

Cons:

As I know, our sales department has used it for near 2 months and, so far, is completely satisfied. The only one thing, that our team would like to see, is open API to be able to integrate it with our apps.

Rostyslav K.

Verified reviewer

Financial Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed February 2019

Plug-in Call center with CRM integration for Toastme

We had a task to quickly build call center with support of our custom CRM and were surprised with the exact match of Voiptimecloud product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fast integration Customer relationship and flexibility Customer support

Cons:

So far we didn't face any problems with tasks that we had to solve.

Katya M.

Verified reviewer

1001-5000 employees

Used other for less than 6 months

Review source

Reviewed November 2017

Great software for capturing leads from web

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our main challenge was to find a good software for capturing client's data from web forms. After the long search and multiple tests, we chose LMS from Voiptime and stayed completely satisfied. Now we can save all data, submitted by our website visitors, directly into the system for further nurturing

Cons:

After using it for 5 months, we haven't had any troubles with this software. But in future, we would like to be able to integrate this CRM with Google analytics for tracking lead sources and understanding the most effective marketing channels

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