Campground Master 2026: Benefits, Features & Pricing

Campground Master is easy to set up and use. We have used this system for over 5 years and didn't realize how streamlined and easy to use it was until we attempted to convert to another reservation system. Help and online documentation are complete and easy to search to find the information you need. Demo software helps new users practice before they are using the system live. POS feature is flexible and can be as detailed as needed. Reporting is simple yet powerful. CGM allows an Admin security level user to change what needs to be changed in prior periods to correct errors made at one time, but discovered later. Can be set up for cash or accrual accounting method. Online reservations are not well integrated - this is the major flaw we have found especially since so many of our customers are finding us on the internet. An online booking engine would compliment the client/server architecture very well.

Basic reservations work well however group reservations, transferring deposits, cancelling, or refunding involve a multitude of steps. We went with the Point of Sale to incorporate so its all one program and it is slow, can NOT get Inventory # of how many items we sold in a year, quarter, a month or a week. Returning an item , finding a receipt slows the entire system down. We have a 175 site and 25 room resort plus @8,000 items in our POS. It is not meeting our needs any longer. I believe the program would suit a smaller campground with less than 2000 items in POS. Disappointed to say the least.

We've used CM since 2005. And being in the UK every so often I look at alternatives - BUT THERE ARE NONE that match this software's flexibility and value for money. Last year in my majesty I went with another provider to get the on-line capability in the UK (none of the recommended US sites would even talk to me) - but came back to CM because I cannot stand having to wait for updates or changes or tweaks. I cannot stand having to wait to see if other users want this or that amendment - with CM, if you want it, you do it. And if you can't do it, you get support. And the support doesn't close at 4.30 on a Friday afternoon (just as you're gearing up for another busy weekend)! And the rack and map are the best there are. Trust me - I know. All this flexibility comes at a price - you do have to have (or in my case learn) a bit about the programme but as noted the support is great. And the end result is a programme that works perfectly for YOUR business. And (in the UK at least) for a tiny fraction of the price of the competition!

Pros - Great features, pic compliant, interfaces with reservation friend for online reservations, minimal annual expense for upgrades and support, extremely easy to use, network version slightly more but you can take reservations on your laptop at a trade show to impress customers, seven plus years using it without any data loss! Cons - ok, I had to think long and hard and came up with two. First, email confirmations have one default check in and check out time yet we have one for camp sites and one for cabins. There is a header on the email that you can customize before sending and we note the cabin check in time there. Second, support may not be immediate but an hour or two later. That has not been a problem for us so far but, rest assured that calls will be returned. I respect that.

I have been recommending this program to many campgrounds in Minnesota and they have also purchased it after trying the demo version and other programs. It is an excellant product, and a great value.

I have inherited this system utilizing this software and all it has done for me is create headache after headache. And, then when you call or contact customer support, it's non-existent. Not to mention that the company keeps updating the software and every time they do, it creates havoc with the rest of the system. So, then they issue a "fix", but that impacts other facets to the point where they need to issue a "fix" for the "fix". I hate it.

I have used Campground Master (CM) for two years now and I find it a very comprehensive program. It has many options/features and definitely covers the spectrum of reservation needs for a cabins and campground. However, it's really hard to use if a person doesn't have previous computer knowledge. I haven't been able to confidently train anyone else on our site to use it. They can use it insomuch as they check who is coming in but they are not able to It's not intuitive, the interface is outdated, it's hard to sync with other computers and with the online system (Reservation Friend). It's very inexpensive, it's stable, has few errors. It's fast to load and I can easily check the calendar. However, we have switched over to a different software called CheckFront, which is web-based allowing us to access the reservations from anywhere and has a simple user interface so even our employees without a lot of computer savvy are able to use it.

I am glad our company chose Campground Master. The customer support has been outstanding. No matter the day of the week or time of day, you get a quick response to any questions you might have. The initial setup process was relativily straight forward. I have been using the product for ten years, so it is probably even easier now. The software is easy to train new employees to use. There are many ways to customize the product for your park setup, such as confirmation emails/letters, reservation and customer information. The software provides valuable reports for tracking reservations and store sales. The point of sale software has made our campground store easy to manage, as we always know what we have for inventory, and can quickly print reports of items that need to be purchased. Highly recommend this product whether you are a large or small campround or RV park. It will only improve the ease of your day to day operations.