FellowshipOne is a cloud-based church management software that helps church ministries manage memberships, volunteers, donations, events, programs and communications, using one integrated solution.

FellowshipOne provides a broad view of families tracked within their membership database. Users can see graphs depicting previous and planned membership involvement and opt into church photo directories. The event management program helps customize event registration limits, allows online check-ins with the database and streamlines payment through online registration portals. Donors can contribute by eCheck or credit card online, and their donations are automatically assigned to specific funds and pledge drives.

FellowshipOne also supports accounting capabilities with general ledger, accounts payable, payroll, bank reconciliation, account receivable and purchase management tools.

FellowshipOne suits congregations of all denominations with more than 1,000 attendees and churches with more than 10 employees and at least six users. Additionally, the software also offers custom reporting and data import and export capabilities.



101 Reviews of Fellowship One

Overall rating

3.5 / 5 stars

Showing 1 - 20 of 101 reviews

December 2018

Christooher from V&C Investments LLC.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great for your membership

Pros

Keeps all our membership information in one place.

Cons

Doesn't work with certain barcode printers.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

November 2018

Very Helpful Data Management

Pros

I like how simple it is to search and find needed information. Also inputting new information is simple.

Cons

We had occasional issues with check-in programs crashing using the F1 software, but overall still a very good experience.

November 2018

Evan from Northridge Church

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

Fellowship One

Overall a good system and good customer service that is helping our church stay organized.

Pros

The software offers our church a great way to access our database of people. It's fairly intuitive and can be used on a number of platforms, from iPads, to computers, to phones. They have been getting progressively better over the years at improving the software and working out the "bugs" on their check-in tools. All-in-all it's a pretty good app for housing our database of contacts.

Cons

The biggest issue that I have had is with the check-in software. The software seems to have trouble communicating to wireless printers when we are attempting to print labels for our Kids Ministry. It's very hit and miss on whether or not it will work (this is using the check-in app for iOS). I've spoken with Fellowship One over the phone to try and diagnose my issue or find out if other churches were using the same setup as us (iPad and Zebra ZQ510) and if they were experiencing any issues, but I didn't get very far.

November 2018

Anita from Trinity Wesleyan Child Care

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2018

not impressed

Pros

I like having a place to put all our parishioners' information to access quickly.

Cons

Getting the reports we want to print out with the correct information and the correct headings is a nightmare. We almost always have to call support when we want a new report. The people at support are pleasant, but sometimes even they don't know the answer.

November 2018

Ross from Watermark

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

1 of 5

Functionality

1 of 5

November 2018

Used to be a good solution, but now there are better solutions out there

Pros

I used ServiceU by Fellowship One as a volunteer at my church. It was a good alternative to trying to manage things by email or phone. Seems like it was a great solution years ago.

Cons

It's clunky, hard to use, not very intuitive, and the user interface (UI) is outdated.

November 2018

Amy from Faith Church

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

4 of 5

Functionality

2 of 5

November 2018

Not What We Thought It Would Be When They Sold it to Us

While it seems to have a lot of potential and it sounded great when they sold us our subscription, using the system has been frustrating and difficult on many levels. Helpful and kind customer service is available, but too much of it is required to make it effective.

Pros

It is fairly easy to add people (members/profiles) into the system, which is the driving force of the program.

Cons

It's a clunky, hard to understand system once you get past the initial member profile input. The reports are a BEAST to format and run, and sometimes they seem impossible.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

1 of 5

Functionality

3 of 5

November 2018

Unsatisfied

The online event registration and giving management were the most successful aspects of the software for our organization. There were other versions that came available besides what we were using, but due mainly to the extra cost and we remained in that version. Since our experience with support was not stellar we felt it would be better to switch companies that to change products within the Fellowship One offerings.

Pros

Online giving worked well and there are lots of built-in reports.

Cons

We found that the support was inadequate for our needs, with slower than desired response times. We are no longer F1 customers mainly for that reason. We also wanted more flexibility to add on to the functionality and found that the competition was ahead of F1.

October 2018

KIM from health

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Easy to Use

Pros

It's easy to use. I like that I can see my monthly giving at a glance and make changes to my monthly giving.

Cons

I don't have any complaints about the software.

October 2018

Saralyn from Diocese of South Carolina

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

October 2018

Helpful but Costly

Pros

The software provides an easy way to track transactions for reporting purposes.

Cons

The fees for the service are a bit costly.

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2018

Fellowship One is Robust, but dated.

Overall, we tend to see a huge benefit to our ministries by using this software, but in the future, we'll be looking to something more updated if we don't see a progressional change for F1.

Pros

The amount of functionality for F1 is incredible. We use it in so many ways for our different ministries, from small groups, attendance for services/serving, to tithing/finances and sending mass emails to specific groups of people, it covers a ton of bases. I like that this is a discipleship based software tool. We have to put our hands on almost every part of an account to make sure that we're intentional with the data we record. The security when fully implemented for check-in systems on Sunday services is impeccable. We have really made an effort to improve our security within the past few years and you can dig deep by using jobs that are connected to specific check-in activities and only people with specific assignments can check-in. It's very dialed in.

Cons

The software, while being functionality-wise amazing and broad? It lacks an updated style for the UI, while also using some outdated ways to process what you need. While requiring a hands-on approach to discipleship by having to change every little detail on an account, this can be so tedious and cumbersome to other tasks you might have. The learning curve is also a bit hefty, for users who don't understand systems or pick up understanding quickly? It can be very confusing at first.

September 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

2 of 5

September 2018

Fellowship One Experience

Pros

This software met our basic needs as an organization, so it was sufficient when we were first starting out. The reporting functionality is relatively intuitive and the platform is pretty easy to use.

Cons

As we grew, the type of reporting we were looking for just wasn't available within this platform. We needed a more robust reporting functionality but did not have that option. We also had issues with security as there were erroneous charges to contributors at one point, which decreased the level of trust in the system from both us and our users.

September 2018

Lauren from CAMPUS CHURCH OF CHRIST INC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

1 of 5

Customer support

3 of 5

Functionality

2 of 5

September 2018

Really needs a facelift

Fellowship One is a great, in-depth church management software. We wish that Fellowship One was more user friendly though. It's very complicated and not intuitive. Reports should be as complicated at it is. And their software could definitely used a facelift. We would switch to another software if it wasn't for the fact that we know it would be such a huge headache to switch after all the years we've been with them.

Pros

I like their new iPhone app that allows me to easily look up a member's information on my phone, but I wish I could do more from my phone rather just see their information. But it's a good start.

Cons

The Reports. They are not intuitive at all. They're super complicated and there are so many to go through. I appreciate the detail behind each one, but most of the times I just need to find a simple report and finding is seems more difficult than it needs to be.

August 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

4 of 5

August 2018

Fellowship One has gone from being one of the best, to one of the worst

Pros

F1 beginning as a strong cloud solution and as packed with features. The good news is they haven't lost any of those features.

Cons

The bad news is they have stopped developing the core of their product for about 10 years. They are far behind competitors in the technology space and focus more on add-ons, not the day-to-day ministry tasks.

August 2018

Joel from Joe East Inc

Company Size: 201-500 employees

Review Source


Ease-of-use

1 of 5

Customer support

3 of 5

Functionality

1 of 5

August 2018

As a user this software was difficult to use

My church used this software to manage members, events and groups. As a group leader I was tasked with using it to track group attendance and report issues to church leadership. I personally didn't like it even in my limited use because the interface was not clear and it was tough to use. Adding members to the group was very confusing, the software just isn't designed very well in that regard. One constant I heard from pastors and staff at the church was how much they disliked this software. We recently just switched off to a new software that is much easier to use. Personally I am glad as I was not a fan of this platform.

Pros

- Tracks group attendance really well.
- Once you got into the place you needed to be getting data entered into the system was fairly easy.
- Allowed leaders to make edits to meeting attendance fairly easily.

Cons

- User interface is not friendly, the system was honestly difficult to find your way around.
- Even church staff could not fix simple issues like user information being in the system incorrectly; there was only one staff member that really knew how to fix a mix up where our account had incorrect information in it. The system would not let us correct the error ourselves as it was limited to an admin.
- Did not take imports from other systems well so data had to constantly be manually entered by staff which created loads of extra work for them.
- Adding members to your group was a pain as they had to be added to Fellowship One, sent a request and then you could add them. If I had a guy just visiting the group there was no way for me to put his attendance in without having to officially add him to the group which was not great for tracking purposes as a leader.

August 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

3 of 5

August 2018

An excellent software to use for church data!

Overall, it's great! Easy to use and reliable!

Pros

I liked that it was easy to use and it was always consistent. We didn't have many issues or technological problems using it. It was great and reliable!

Cons

Although it was great for tracking church data and information, there wasn't necessarily a level of efficiency compared to other softwares I've used that have more functionality.

August 2018

Brett from Real Life Christian Church

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

August 2018

Regaining It's Place Amoung ChMS

Many churches use F1. Our experience was not a bad one. However, we ended up choosing a different company that seemed more innovative and proactive to meeting the needs of our church.

Pros

F1 as its known in the church world has easy to use features and has a reputation among churches due to its long held experience as a ChMS.

Cons

Other companies such as Planning Center and Rock RMS have surpassed F1 in many areas and typically come in under their current pricing.

July 2018

Johann from First Baptist Church

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

July 2018

There is no lower score

Absolutely nothing.

Pros

There is nothing good about this product or organization. Really bad service, support and logistics. Stay away.

Cons

This is a terrible product with some of the worst customer service in existence. The product is clunky and overly complicated. It is counter to what a real CRM should be. From sales to customer service, the experience with F1 and ministry brands is bad. You are constantly having to pursue them and their staff is rude. Look at Hubspot or Planning Center for a better experience.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Great product for managing church members

Pros

This product is great for creating multiple groups with different schedules and purposes and integrates well for FellowshipOne users from the church to access their information and groups

Cons

The reports are so hard to run! They are not very intuitive which makes it difficult to find what I am looking for on the first try so I end up running things like ten times.

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

Love Hate Relationship

made church member management so much easier!

Pros

Great database with lots of features to help keep up with church members, families,giving, etc. Probably the best of its kind!

Cons

You will need lots of training on how to efficiently use this program. It does sometimes do things that don't make sense. But thankfully there customer service reps are very knowledgeable and helpful. If you aren't super techy, this program might be a little challenging.

June 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

2 of 5

June 2018

At one point, F1 might have been an impressive platform for churches to manage their database.

Pros

Not much. It's better than software that sits on someone's computer and the platform itself is pretty reliable.

Cons

They've done a terrible job with keeping up with the times. Planning Center pretty much slays them on every feature.