Fellowship One software


87 reviews(3.5/5)
87 reviews(3.5/5)

FellowshipOne is a cloud-based church management software that helps church ministries manage memberships, volunteers, donations, events, programs and communications, using one integrated solution.

FellowshipOne provides a broad view of families tracked within their membership database. Users can see graphs depicting previous and planned membership involvement and opt into church photo directories. The event management program helps customize event registration limits, allows online check-ins with the database and streamlines payment through online registration portals. Donors can contribute by eCheck or credit card online, and their donations are automatically assigned to specific funds and pledge drives.

FellowshipOne also supports accounting capabilities with general ledger, accounts payable, payroll, bank reconciliation, account receivable and purchase management tools.

FellowshipOne suits congregations of all denominations with more than 1,000 attendees and churches with more than 10 employees and at least six users. Additionally, the software also offers custom reporting and data import and export capabilities.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

87 Reviews of Fellowship One

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  • Verified Reviewer

    Number of employees: 201-500 employees

    August 2018

    An excellent software to use for church data!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Overall, it's great! Easy to use and reliable!

    Pros

    I liked that it was easy to use and it was always consistent. We didn't have many issues or technological problems using it. It was great and reliable!

    Cons

    Although it was great for tracking church data and information, there wasn't necessarily a level of efficiency compared to other softwares I've used that have more functionality.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brett from Real Life Christian Church

    Number of employees: 2-10 employees

    August 2018

    Regaining It's Place Amoung ChMS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Many churches use F1. Our experience was not a bad one. However, we ended up choosing a different company that seemed more innovative and proactive to meeting the needs of our church.

    Pros

    F1 as its known in the church world has easy to use features and has a reputation among churches due to its long held experience as a ChMS.

    Cons

    Other companies such as Planning Center and Rock RMS have surpassed F1 in many areas and typically come in under their current pricing.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Johann from First Baptist Church

    Number of employees: 501-1,000 employees

    July 2018

    There is no lower score

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Absolutely nothing.

    Pros

    There is nothing good about this product or organization. Really bad service, support and logistics. Stay away.

    Cons

    This is a terrible product with some of the worst customer service in existence. The product is clunky and overly complicated. It is counter to what a real CRM should be. From sales to customer service, the experience with F1 and ministry brands is bad. You are constantly having to pursue them and their staff is rude. Look at Hubspot or Planning Center for a better experience.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    Great product for managing church members

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This product is great for creating multiple groups with different schedules and purposes and integrates well for FellowshipOne users from the church to access their information and groups

    Cons

    The reports are so hard to run! They are not very intuitive which makes it difficult to find what I am looking for on the first try so I end up running things like ten times.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    June 2018

    Love Hate Relationship

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    made church member management so much easier!

    Pros

    Great database with lots of features to help keep up with church members, families,giving, etc. Probably the best of its kind!

    Cons

    You will need lots of training on how to efficiently use this program. It does sometimes do things that don't make sense. But thankfully there customer service reps are very knowledgeable and helpful. If you aren't super techy, this program might be a little challenging.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    June 2018

    At one point, F1 might have been an impressive platform for churches to manage their database.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Not much. It's better than software that sits on someone's computer and the platform itself is pretty reliable.

    Cons

    They've done a terrible job with keeping up with the times. Planning Center pretty much slays them on every feature.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    May 2018

    Staple for a generation

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    We've used this software for a decade. There are nooks and crannies all over for any and every configuration you could want.

    Cons

    It shows it's age. These guys have been around the block a few times. You can't find a more experienced company in this market. If you want the "new hotness" look elsewhere, but if you want stability and experience, here you go.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Chris from Bates Enterprises

    May 2018

    FellowshipOne is a great software for small groups who are just beginning with data reconciliation.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software allowed me to visually see the team and rosters and have the accessibility to personal contact information to engage with people and grow teams.

    Pros

    FellowshipOne has great flow from church related fields to personal information. It was easy to navigate regarding data flow and entry. Basic reporting was simple to run to evaluate team health and volunteer rosters/schedules.

    Cons

    Reporting was limiting. In the event you are looking for an extensive or intensive report to pull from various fields within, you will be required to pull multiple reports and merge the fields as needed. This does create large opportunities for errors or incomplete data.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Randee from WCWC

    May 2018

    Has a lot of capabilities, but overall ease of use isn't great.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We are able to keep the church connected well with emails and notifications, also able to categorize attendees and track attendance well.

    Cons

    There is a steep learning curve and overall ease of use especially for some of the older generation is difficult.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Dany from LifeSource Adventist Fellowship

    May 2018

    Eventually we moved to something elses

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The good thing is we started with Fellowship One. There's always a need to start somewhere, so FO gave us started in the Church Database world.

    Cons

    Unfortunately our time with FO did not last very long. Seemed as if the developers and the company walked out and packed up!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Luis from The Rock Church

    Number of employees: 51-200 employees

    April 2018

    We utilize Fellowship One as our main database for records.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I love the functionality of the system. I like that it is web based so you don't need a server or special app on your computer to use. Anywhere you have internet you can use it! If you utilize it to its potential there is a ton of data you can store but most importantly you can run reports to pull that data. The report function is amazing, you can pull exactly what you are looking for exactly the way you want it.

    Cons

    I wish there was an activity log to track who makes what changes. We have a large number of users and its sometimes hard to know what information has been altered and if it should have been altered by that person. I know you can give permissions to users but having the log would add a great tool for administrators to use.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Cynthia from AIG

    April 2018

    All Things Church in 1 Place

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It covers the entire spectrum of things needed to manage the day-to-days as well as the one-offs. You can manage membership, tithing, event sign-ups, attendance, etc. all in one place. It also connect to other applications well - i.e. finance tools for tithes / budgeting

    Cons

    It's not as functional as I would like. Tracking attendance is rogue and not user-friendly. It's also prone to error and doesn't allow for on-stop member adds.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sarah from Elevation Church

    April 2018

    Fellowship One is one of the best ways to organize church data and metrics.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    F1 is easy to use and understand and provides us with clear data that we can use to organize people, groups, and church growth.

    Cons

    Reporting did not always give us information in a way that was easy to view. Spreadsheets did require some manipulation once they were run.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Amy from Campus Church

    Number of employees: 11-50 employees

    April 2018

    Must have product for churches

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    One place to store all of our information that is necessary for manage a church.

    Pros

    Large database that can hold all the information you need about a church member. I like the features that let you add information about a member that can be specific. Also the important aspect of giving different people access to different portions of the system. Not everyone needs to see the financial information so that can be controlled by the rights you give each user. You can also control who can edit or add information. The phone app is useful but only give basic information.

    Cons

    Phone App would be more helpful if more information was available on a member. The report section is very tricky and difficult to use. I have had to call customer service on several occasions for help with setting up a report. On the plus side the customer service reps are helpful.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Elizabeth from Hydrant Church

    April 2018

    Worst data base I have used.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is a database at best, but nothing beyond that. Really sad for the money you pay.

    Cons

    The integration is horrible, getting to anything takes 1000 steps and then you most likely will have to do it again. Nothing is easy or intuitive at all.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Allison from JB James Construction

    Specialty: Christian, Protestant

    Number of employees: 51-200 employees

    March 2018

    Very simple app, but frustrating capabilities

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I like that I don't have to write out a check to give tithes and that there is an app/website to do it. I like having church directory in one spot in case I needed to get in touch with someone. If you have simple needs for the software, this is a great tool.

    Cons

    No matter how many times I save the category of giving for my tithes on the app, it will not save it! So frustrating. I'm not sure what other church softwares are capable of, but this one does not do much.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Stephanie from Elevation Church

    Number of employees: 1,001-5,000 employees

    March 2018

    I heavily depended on the data captured in F1 to translate in the health of the organization.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Understanding the uniformity of data and the availability to easily access information in a quick moment provided great opportunity to easily connect with someone regarding their involvement or giving to the organization. The website was easy to navigate which also allowed for quick changes to be made on the spot regarding contact information. Viewing check images was of great assistance to allow us to interact and support our contributors especially when it came to giving statement time.

    Pros

    FellowshipOne is an excellent tool for the church who is large enough and needing organization to their database as they grow. It compiles demographic and interactive information into one easy to view page. Contact information is organized in a section as well as all necessities for engagement within the organization in a separate section and all with a fluidity.
    The visibility of contributors donations was a helpful tool. As contributors reach out with concern or questions regarding their giving, the ability to view a check image became crucial in matching gifts to specific individuals or clarifying information for the contributor. This was a highly valued tool.

    Cons

    Reporting in FellowshipOne is a challenge. Reports are difficult to find and navigating each sub filter to pull the information that you are seeking can be quite complex. It also does not allow you the options to build a report specific to the information you are needing while eliminating unnecessary information.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • CK from Church In The Son

    Specialty: Non-Denominational

    Number of employees: 11-50 employees

    March 2018

    Stay Away

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    We don’t even know where to start to describe our massive disappointment with this product. From poor customer service, useless training, horrific report system, sales person persuaded to upgrade to iOS hardware, when their app is still being developed.... there’s not one Sunday that our check in line works smoothly. Their solution? No solution. We regret we did not read these comments before signing that agreement. We are writing in here in hopes to prevent some one else make the same mistake.

    Cons

    - Reports: unfriendly, useless fields
    - Service: no follow up, there’s never a solution, just apologizes....
    - check in app: forced to use Bluetooth, still on testing mode... we have 10 devices we invested that simply do not work.
    - database: unfriendly to use
    - forms: very basic, unfriendly to use
    - Add On: literally most that you get included into any other software, in FO it’s an add on, which they only tell you afterwards.... Had to pay for ONE user to train on how to enhance reporting options.
    - Giving Platform: unfriendly, no comment line

    This review was submitted organically. No incentive was offered
    Review Source
  • Ana from Elevation Church

    March 2018

    Helpful database

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    After exploring other databases, I appreciate the user friendliness of Fellowship One. The user face was easy to read and navigate.

    Cons

    Fellowship One served us well for many years, but were not able to take us to the level we needed out of our database. Over the last two years, several large issues came up that never seemed to be resolved by management and caused us to move to another database.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    March 2018

    The once king of CFMS is no longer the even a pawn in the game

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I used to like about Fellowship One was that it was the central hub for all data for the church organization.

    Cons

    What I have come to not like about Fellowship One is that after a number of mergers and acquisitions the software is no longer fully supported as it once was. It's cumbersome to use and even harder to modify to fit our needs. We have since gone elsewhere for FMS.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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