Fellowship One Software


 

FellowshipOne is a cloud-based church management software that helps church ministries manage memberships, volunteers, donations, events, programs and communications, using one integrated solution.

FellowshipOne provides a broad view of families tracked within their membership database. Users can see graphs depicting previous and planned membership involvement and opt into church photo directories. The event management program helps customize event registration limits, allows online check-ins with the database and streamlines payment through online registration portals. Donors can contribute by eCheck or credit card online, and their donations are automatically assigned to specific funds and pledge drives.

FellowshipOne also supports accounting capabilities with general ledger, accounts payable, payroll, bank reconciliation, account receivable and purchase management tools.

FellowshipOne suits congregations of all denominations with more than 1,000 attendees and churches with more than 10 employees and at least six users. Additionally, the software also offers custom reporting and data import and export capabilities.

 

Fellowship One - Plan activities
 
  • Fellowship One - Plan activities
    Plan activities
  • Fellowship One - Track progress
    Track progress
  • Fellowship One - Process payments
    Process payments
  • Fellowship One - Access info on mobile
    Access info on mobile
  • Fellowship One - Dashboard
    Dashboard
  • Fellowship One - Member profile
    Member profile
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

82 Reviews of Fellowship One

 

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Software Advice Reviews (14)
More Reviews (68)

Showing 1-14 of 14

Allison from JB James Construction
Specialty: Christian, Protestant
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Very simple app, but frustrating capabilities

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I like that I don't have to write out a check to give tithes and that there is an app/website to do it. I like having church directory in one spot in case I needed to get in touch with someone. If you have simple needs for the software, this is a great tool.

Cons

No matter how many times I save the category of giving for my tithes on the app, it will not save it! So frustrating. I'm not sure what other church softwares are capable of, but this one does not do much.

Review Source
 
 

CK from Church In The Son
Specialty: Non-Denominational
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Stay Away

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We don’t even know where to start to describe our massive disappointment with this product. From poor customer service, useless training, horrific report system, sales person persuaded to upgrade to iOS hardware, when their app is still being developed.... there’s not one Sunday that our check in line works smoothly. Their solution? No solution.
We regret we did not read these comments before signing that agreement. We are writing in here in hopes to prevent some one else make the same mistake.

Cons

- Reports: unfriendly, useless fields
- Service: no follow up, there’s never a solution, just apologizes....
- check in app: forced to use Bluetooth, still on testing mode... we have 10 devices we invested that simply do not work.
- database: unfriendly to use
- forms: very basic, unfriendly to use
- Add On: literally most that you get included into any other software, in FO it’s an add on, which they only tell you afterwards.... Had to pay for ONE user to train on how to enhance reporting options.
- Giving Platform: unfriendly, no comment line

Review Source
 
 

Micah from Whitewater
Specialty: Non-Denominational
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Good at lots of things, but not the best at anything

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We've moved away from F1 to Rock, and we couldn't be happier.

Pros

Excellent people-management system: the perfect church rolodex. Tracks finances well, handles basic check-in features, handles simple email communication, and has a very extensible reporting system.

Cons

Other than looking up people's contact info, it's not great at anything. You'll end up using third-party volunteer tracking (PCO integration would be a snap, but they won't do it), third-party finance partners (because their payment gateway is poor), third-party email clients (because their email system is poor), third party registration systems (because inFellowship is a nightmare from which you can never awake), and third-party groups sign-ups (ditto). This wouldn't be such a problem if the Fellowship One design team didn't refuse, as a matter of principle, to cleanly integrate with anyone who provides a competing product. Since almost any electronic service for churches is a competing product, that means F1 doesn't really integrate well with anyone.

Review Source
 
 

Keri from The Ark
Specialty: Non-Denominational
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Many Stumbles Lately

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to set up new members, add them to groups and classes. Plenty of space for comments and the ability to transfer a volunteer from one group to the next.

Cons

I seem to be kicked out of the program quite a bit along with the program being very slow at times (Monday mornings especially).

 
 

Whitney from The Vine Community Church
Specialty: Christian, Protestant
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Poor customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This company started out great and has gone downhill. In the past year, we spent months trying to get a response from the billing department on an issue. The woman who was assigned to our company did not respond in a timely manner and, when she did respond, gave us wrong information or did not answer the initial question. We even purchased wrong equipment because we were misinformed about what we needed. We also spent time leaving messages for our account rep, only to find out 3 weeks later that he no longer worked there and we had a new rep. We were not informed and our old rep's voicemail was still active. Our experience with F1 was very disappointing and we decided to leave. In order to cancel, you must give 60 days notice & pay 30% of each month left in your year, according to the contract. And, no matter when you turn in your cancellation paperwork, they don't run the cancellation until the end of the month. So, if your contract month begins on the 14th, you still have to pay because F1 runs the cancellation on the 31st, even if you turned it in at the beginning of the month. The only positive thing I can say is that F1 did let us out of our contract one month early, so we had a 30 day cancellation notice instead of 60. But, that was a small thing after so many months of problems.

Pros

The software is helpful and you can run reports from your database for many different needs. Check-in works well.

Cons

Customer support and especially the billing department caused us many problems. The software is expensive and the contract will nickel & dime you if you try to leave early. The software is expansive and a lot of setup & upkeep has to be done manually.

 
 

Meleah from church user
Specialty: Non-Denominational
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Worst software I've ever used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Fellowship One is cumbersome, not intuitive and too glitchy. Do not use it, ever.

Pros

Nothing.

Cons

Fellowship One is cumbersome, not intuitive and too glitchy.

Advice to Others

Do not use it, ever.

 
 

Brian from Freedom Church
Specialty: Non-Denominational
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

TERRIBLE TERRIBLE TERRIBLE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This has been such an awful experience. Just today, indicative of the process since F1 took over Connection Power, nearly 3 hours today trying to get to someone and all you can do is leave a message only to find out that you have to call back and leave a message for someone else. Highly recommend NOT Fellowship one

Advice to Others

Go somewhere else

 
 

Jerry from The Fellowship
Specialty: Non-Denominational

April 2015

April 2015

The most powerful software for managing relationships

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Fellowship One is powerful. It is the best way to manage the complexity of a growing church, community and world.

Likes Least

Large, powerful and at times a little slow in responding to unique needs but it's worth it.

Recommendations

Of course you need to look at what you need. The larger the church or more complexity you have the more power the software you need.

 
 

Gail from The Fellowship
Specialty: Non-Denominational

April 2015

April 2015

Powerful But Not Very User-Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Fellowship One is a tremendously powerful tool that meets most of the needs we have for our church database. We are able to track an infinite number of details related to each person in the database. Recently, we began using F1 to allow our church members to search and find a small group, then sign up - all online. I am still learning all the ways we can use F1.

Likes Least

The most frustrating aspects of F1 are: 1) It doesn't have a mobile interface for online registrations - and online registration is a huge part of how we use F1. We have begun using a third party app that integrates with F1 so that our online registration process is mobile friendly. 2) F1 is not very user-friendly and they don't offer easy-to-find support. This is the most difficult aspect of the product.

Recommendations

Fellowship One, even with it's difficulties, is a valuable tool. My recommendation is to have several people who are very tech savvy that can learn F1, become masters at using F1 and who can teach others the basics.

 
 

Dan from Bayside Church
Specialty: Christian, Protestant

March 2015

March 2015

Fellowship One has been a tremendous asset to the church

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Fellowship Tech support is very knowledgeable and very responsive. The report writing team is outstanding in building capable and flexible reports.

Likes Least

The email system is too simplistic, particularly in handling unsubscribes. There is no capability to be connected to one ministry and not another without manipulating attributes.

Recommendations

Understand that Fellowship One is a comprehensive system. It requires the user to be engaged in knowing what they are doing and what it means for future needs.

 
 

Dennis from Experience Church.tv
Specialty: Christian, Protestant

March 2015

March 2015

Moderately Pleased, but disappointed from the sales to real world

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the options and the cross-platform integration.

Likes Least

I don't like their support or how difficult it is to mine the information from the system. It is far from user friendly in a church volunteer department. Even after I had someone get certified on the product, it's still cumbersome to use.

Recommendations

Take your time and see what else is out there. We are fully vested with F1, so transition would be highly difficult. So explore. My thoughts are, what good is it to have features, if you can't use the features? Especially reports! We have someone that has a degree on staff in database management. Without that person, we would have changed systems.

 
 

Todd from NewPointe
Specialty: Non-Denominational

March 2015

March 2015

Fellowship One has been good to us but we are moving on

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's a complete church management software system that has grown with us over the years. As we grew, Fellowship One was able to handle our growth.

Likes Least

Their report writer is really lacking for our needs. There has even been times where two different Fellowship One reports were to have the same results, but the two reports gave me different results. That was very troubling. Also, recently their response time to support tickets has been very slow.

Recommendations

Look at all options before committing to any one provider.

 
 

Holly from The Fellowship
Specialty: Non-Denominational

March 2015

March 2015

F1 from a Finance Manager point of view

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I can get reports that give me what I need to know and can manipulate those for just the information I need. I also really like the giving module - with the batch scanner - really fast, intuitive, and easy to administer. We aren't there yet, but when we are it will be easy to segregate check scanning from posting. I can also say that each time they make upgrades to the program, I am impressed with the improvements. It seems like F1 "gets it".

Likes Least

It is difficult to figure out how to enter a ticket to receive support. I wish they would streamline this process.

Recommendations

F1 has a very robust offering. I have just talked about what I see from a finance manager point of view, but we are really happy with what they have done with groups, and their communication platform is good too. It is a big program, with lots of capabilities - it's very robust.

 
 

Mike from 121 Community Church
Specialty: Christian, Protestant

March 2015

March 2015

F1 has been great for us

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like how powerful the database is and how much you can do with it.

Likes Least

With so many reporting options, it gets confusing sometimes just getting a simple report done.

Recommendations

Look at all the options, and if you're cool with using them and want a powerful database, F1 is the best one out there.

 
 
 
Showing 1-20 of 68

Meghan from NorthCreek Church

June 2018

June 2018

complicated and not as user friendly; great value because of features

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Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

the software has a ton of features and encompasses most of our church's needs; provides organization for large church congregations, ministries and staff

Cons

a lot of the search fields and reports are extremely complicated and hard to originally get the hang of. tags are hard to remove and fix once set up.

Review Source: Capterra
 


May 2018

May 2018

Staple for a generation

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Functionality

Product Quality

Ease-of-use
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Quality
Pros

We've used this software for a decade. There are nooks and crannies all over for any and every configuration you could want.

Cons

It shows it's age. These guys have been around the block a few times. You can't find a more experienced company in this market. If you want the "new hotness" look elsewhere, but if you want stability and experience, here you go.

Review Source: Capterra
 

Chris from Bates Enterprises

May 2018

May 2018

FellowshipOne is a great software for small groups who are just beginning with data reconciliation.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

This software allowed me to visually see the team and rosters and have the accessibility to personal contact information to engage with people and grow teams.

Pros

FellowshipOne has great flow from church related fields to personal information. It was easy to navigate regarding data flow and entry. Basic reporting was simple to run to evaluate team health and volunteer rosters/schedules.

Cons

Reporting was limiting. In the event you are looking for an extensive or intensive report to pull from various fields within, you will be required to pull multiple reports and merge the fields as needed. This does create large opportunities for errors or incomplete data.

Review Source: Capterra
 

Randee from WCWC

May 2018

May 2018

Has a lot of capabilities, but overall ease of use isn't great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

We are able to keep the church connected well with emails and notifications, also able to categorize attendees and track attendance well.

Cons

There is a steep learning curve and overall ease of use especially for some of the older generation is difficult.

Review Source: Capterra
 

Dany from LifeSource Adventist Fellowship

May 2018

May 2018

Eventually we moved to something elses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

The good thing is we started with Fellowship One. There's always a need to start somewhere, so FO gave us started in the Church Database world.

Cons

Unfortunately our time with FO did not last very long. Seemed as if the developers and the company walked out and packed up!

Review Source: Capterra
 

Luis from The Rock Church
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

We utilize Fellowship One as our main database for records.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Pros

I love the functionality of the system. I like that it is web based so you don't need a server or special app on your computer to use. Anywhere you have internet you can use it! If you utilize it to its potential there is a ton of data you can store but most importantly you can run reports to pull that data. The report function is amazing, you can pull exactly what you are looking for exactly the way you want it.

Cons

I wish there was an activity log to track who makes what changes. We have a large number of users and its sometimes hard to know what information has been altered and if it should have been altered by that person. I know you can give permissions to users but having the log would add a great tool for administrators to use.

Review Source: Capterra
 

Cynthia from AIG

April 2018

April 2018

All Things Church in 1 Place

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

It covers the entire spectrum of things needed to manage the day-to-days as well as the one-offs. You can manage membership, tithing, event sign-ups, attendance, etc. all in one place. It also connect to other applications well - i.e. finance tools for tithes / budgeting

Cons

It's not as functional as I would like. Tracking attendance is rogue and not user-friendly. It's also prone to error and doesn't allow for on-stop member adds.

Review Source: Capterra
 

Sarah from Elevation Church

April 2018

April 2018

Fellowship One is one of the best ways to organize church data and metrics.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

F1 is easy to use and understand and provides us with clear data that we can use to organize people, groups, and church growth.

Cons

Reporting did not always give us information in a way that was easy to view. Spreadsheets did require some manipulation once they were run.

Review Source: Capterra
 

Amy from Campus Church
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Must have product for churches

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Quality
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One place to store all of our information that is necessary for manage a church.

Pros

Large database that can hold all the information you need about a church member. I like the features that let you add information about a member that can be specific. Also the important aspect of giving different people access to different portions of the system. Not everyone needs to see the financial information so that can be controlled by the rights you give each user. You can also control who can edit or add information. The phone app is useful but only give basic information.

Cons

Phone App would be more helpful if more information was available on a member. The report section is very tricky and difficult to use. I have had to call customer service on several occasions for help with setting up a report. On the plus side the customer service reps are helpful.

Review Source: Capterra
 

Elizabeth from Hydrant Church

April 2018

April 2018

Worst data base I have used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

It is a database at best, but nothing beyond that. Really sad for the money you pay.

Cons

The integration is horrible, getting to anything takes 1000 steps and then you most likely will have to do it again. Nothing is easy or intuitive at all.

Review Source: Capterra
 

Stephanie from Elevation Church
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

I heavily depended on the data captured in F1 to translate in the health of the organization.

Ease-of-use

Functionality

Product Quality

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Value for Money

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Understanding the uniformity of data and the availability to easily access information in a quick moment provided great opportunity to easily connect with someone regarding their involvement or giving to the organization. The website was easy to navigate which also allowed for quick changes to be made on the spot regarding contact information.
Viewing check images was of great assistance to allow us to interact and support our contributors especially when it came to giving statement time.

Pros

FellowshipOne is an excellent tool for the church who is large enough and needing organization to their database as they grow. It compiles demographic and interactive information into one easy to view page. Contact information is organized in a section as well as all necessities for engagement within the organization in a separate section and all with a fluidity.
The visibility of contributors donations was a helpful tool. As contributors reach out with concern or questions regarding their giving, the ability to view a check image became crucial in matching gifts to specific individuals or clarifying information for the contributor. This was a highly valued tool.

Cons

Reporting in FellowshipOne is a challenge. Reports are difficult to find and navigating each sub filter to pull the information that you are seeking can be quite complex. It also does not allow you the options to build a report specific to the information you are needing while eliminating unnecessary information.

Review Source: Capterra
 

Ana from Elevation Church

March 2018

March 2018

Helpful database

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

After exploring other databases, I appreciate the user friendliness of Fellowship One. The user face was easy to read and navigate.

Cons

Fellowship One served us well for many years, but were not able to take us to the level we needed out of our database. Over the last two years, several large issues came up that never seemed to be resolved by management and caused us to move to another database.

Review Source: Capterra
 


March 2018

March 2018

The once king of CFMS is no longer the even a pawn in the game

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

What I used to like about Fellowship One was that it was the central hub for all data for the church organization.

Cons

What I have come to not like about Fellowship One is that after a number of mergers and acquisitions the software is no longer fully supported as it once was. It's cumbersome to use and even harder to modify to fit our needs. We have since gone elsewhere for FMS.

Review Source: Capterra
 

Bradley from LifeMission Church

March 2018

March 2018

Robust functionality but older processing and interface.

Ease-of-use

Functionality

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Value for Money

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I would like to say that even though I gave this product 3 stars in every field, I give it the neutral review because it has so much potential to be better. I think right now F1 is in a place of a possible explosion of great things? But it's going to take a revamping of old processes and implementing new ones. The biggest benefits is that it's a database which helps us to manage our needs as a congregation and keep account of how we value our team members who serve.

Pros

What I like most about F1 is the SQL database interactions and the ability to pull information on any person in our congregation by the fields on their account. This is hugely helpful when pulling statistics of who attended events, paid their tithes, who has pastoral notes, and so much more. I think the other thing that I enjoy most is that this is truly a one stop shop in regards to what's needed for ministries. You can do anything from background checks to childcare for events based on the manageable forms. You can create contacts for specific staff or titles within your organization to receive information on congregants based on options they choose from visitor cards.

Cons

What I least like about this software is that even though it has so many features, it's almost too much to navigate when you first get into it all. Trying to train a new person on staff with the amount of information overload is a bit daunting. Granted not everybody will be doing the same functions within the program, but to be able to upkeep this database, you almost need a person solely devoted to making sure the data that's entered is correct. I would also say that the knowledge base needs a revamp with more clear information on what the actual functions of the database are, including an admin-like knowledge base with deeper understanding of how data transactions are made. Some things are just kind of ambiguous and unclear as to how the transfer of data happens.

Review Source: Capterra
 

Paul from Health Service
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

I appreciated the simple way to communicate, but not sure if it was worth the money.

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Simple and effective mass communication.

Pros

I could categorize groups of people and send them mass communication, even if it was last minute. It was easy to input the contact information.

Cons

Most of the features of the Fellowship1 program (besides the mass communication) were a little complicated to use. Not worth the money, in my opinion.

Review Source: Capterra
 

Matthew from Bridgeway Christian Church

March 2018

March 2018

Our church has strained in using this as it lacks many functions that many platforms have.

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Value for Money

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Pros

It is a good searchable database for people in our church. And does have a multifunctional element to it for emailing and tracking. There are some things that can be trained on better to improve user use.

Cons

In emails you can only put on one attachment and it has to be under 1 mb. The first couple years it did not work on iPads or tablet templates. And it overall still has a late 90s early 2000s look.

Review Source: Capterra
 

Brandon from Elevation Church

March 2018

March 2018

We used FellowshipOne for many years as our primary database.

Ease-of-use

Functionality

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Value for Money

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Pros

FellowshipOne was really the first industry leader in church database systems. Others have risen up and potentially surpassed it, but F1 still has a lot to offer. I'd say the best thing about it is how it can be all-inclusive - database, kids ministry check in, volunteer check in, contributions, etc.

Review Source: Capterra
 


February 2018

February 2018

I found myself NOT logging in. It was just too difficult to use.

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Having a hub for our volunteers.

Pros

I liked that our church had "a" system for us to use. Especially as a volunteer, I felt it important for all of us to have a hub to get forms, messages, etc.

Cons

It was just too difficult to use. The logging in process changed, and then I couldn't use a past password. The mapping of the site and searching for something was just hard.

Review Source: Capterra
 


February 2018

February 2018

Best ministry database available, but not as scalable

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Pros

Fellowship One can contain so much useful data! Every year we mine more information we didn't realize was available to us because the data is more rich over time.

Cons

The more data that goes in, the harder it gets to run reports for larger churches and organizations. The user interface also feels cluttered.

Review Source: Capterra
 

Earle from Heartland Community Church

February 2018

February 2018

Used to Check-In participants for kids ministry

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Easy check-in for Childrens Ministry.

Pros

The (Check-In) application is easy to install. We use it to check in kids for the children's ministry elevating security.

Cons

The application is only available for PC. It will not run on a Mac, which is problematic for mobile checkin. There is talk of offering an iPad port of the application, but that will be at a higher cost, so would not be worth it.

Review Source: Capterra
 
 
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