Fellowship One Software


 

FellowshipOne is a cloud-based church management software that helps church ministries manage memberships, volunteers, donations, events, programs and communications, using one integrated solution.

FellowshipOne provides a broad view of families tracked within their membership database. Users can see graphs depicting previous and planned membership involvement and opt into church photo directories. The event management program helps customize event registration limits, allows online check-ins with the database and streamlines payment through online registration portals. Donors can contribute by eCheck or credit card online, and their donations are automatically assigned to specific funds and pledge drives.

FellowshipOne also supports accounting capabilities with general ledger, accounts payable, payroll, bank reconciliation, account receivable and purchase management tools.

FellowshipOne suits congregations of all denominations with more than 1,000 attendees and churches with more than 10 employees and at least six users. Additionally, the software also offers custom reporting and data import and export capabilities.

 

Fellowship One - Plan activities
 
  • Fellowship One - Plan activities
    Plan activities
  • Fellowship One - Track progress
    Track progress
  • Fellowship One - Process payments
    Process payments
  • Fellowship One - Access info on mobile
    Access info on mobile
  • Fellowship One - Dashboard
    Dashboard
  • Fellowship One - Member profile
    Member profile
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

54 Reviews of Fellowship One

 

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Software Advice Reviews (11)
More Reviews (43)

Showing 1-11 of 11

Keri from The Ark
Specialty: Non-Denominational
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Many Stumbles Lately

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to set up new members, add them to groups and classes. Plenty of space for comments and the ability to transfer a volunteer from one group to the next.

Cons

I seem to be kicked out of the program quite a bit along with the program being very slow at times (Monday mornings especially).

 
 

Whitney from The Vine Community Church
Specialty: Christian, Protestant
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Poor customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This company started out great and has gone downhill. In the past year, we spent months trying to get a response from the billing department on an issue. The woman who was assigned to our company did not respond in a timely manner and, when she did respond, gave us wrong information or did not answer the initial question. We even purchased wrong equipment because we were misinformed about what we needed. We also spent time leaving messages for our account rep, only to find out 3 weeks later that he no longer worked there and we had a new rep. We were not informed and our old rep's voicemail was still active. Our experience with F1 was very disappointing and we decided to leave. In order to cancel, you must give 60 days notice & pay 30% of each month left in your year, according to the contract. And, no matter when you turn in your cancellation paperwork, they don't run the cancellation until the end of the month. So, if your contract month begins on the 14th, you still have to pay because F1 runs the cancellation on the 31st, even if you turned it in at the beginning of the month. The only positive thing I can say is that F1 did let us out of our contract one month early, so we had a 30 day cancellation notice instead of 60. But, that was a small thing after so many months of problems.

Pros

The software is helpful and you can run reports from your database for many different needs. Check-in works well.

Cons

Customer support and especially the billing department caused us many problems. The software is expensive and the contract will nickel & dime you if you try to leave early. The software is expansive and a lot of setup & upkeep has to be done manually.

 
 

Meleah from church user
Specialty: Non-Denominational
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Worst software I've ever used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Fellowship One is cumbersome, not intuitive and too glitchy. Do not use it, ever.

Pros

Nothing.

Cons

Fellowship One is cumbersome, not intuitive and too glitchy.

Advice to Others

Do not use it, ever.

 
 

Brian from Freedom Church
Specialty: Non-Denominational
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

TERRIBLE TERRIBLE TERRIBLE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This has been such an awful experience. Just today, indicative of the process since F1 took over Connection Power, nearly 3 hours today trying to get to someone and all you can do is leave a message only to find out that you have to call back and leave a message for someone else. Highly recommend NOT Fellowship one

Advice to Others

Go somewhere else

 
 

Jerry from The Fellowship
Specialty: Non-Denominational

April 2015

April 2015

The most powerful software for managing relationships

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Fellowship One is powerful. It is the best way to manage the complexity of a growing church, community and world.

Likes Least

Large, powerful and at times a little slow in responding to unique needs but it's worth it.

Recommendations

Of course you need to look at what you need. The larger the church or more complexity you have the more power the software you need.

 
 

Gail from The Fellowship
Specialty: Non-Denominational

April 2015

April 2015

Powerful But Not Very User-Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Fellowship One is a tremendously powerful tool that meets most of the needs we have for our church database. We are able to track an infinite number of details related to each person in the database. Recently, we began using F1 to allow our church members to search and find a small group, then sign up - all online. I am still learning all the ways we can use F1.

Likes Least

The most frustrating aspects of F1 are: 1) It doesn't have a mobile interface for online registrations - and online registration is a huge part of how we use F1. We have begun using a third party app that integrates with F1 so that our online registration process is mobile friendly. 2) F1 is not very user-friendly and they don't offer easy-to-find support. This is the most difficult aspect of the product.

Recommendations

Fellowship One, even with it's difficulties, is a valuable tool. My recommendation is to have several people who are very tech savvy that can learn F1, become masters at using F1 and who can teach others the basics.

 
 

Dan from Bayside Church
Specialty: Christian, Protestant

March 2015

March 2015

Fellowship One has been a tremendous asset to the church

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Fellowship Tech support is very knowledgeable and very responsive. The report writing team is outstanding in building capable and flexible reports.

Likes Least

The email system is too simplistic, particularly in handling unsubscribes. There is no capability to be connected to one ministry and not another without manipulating attributes.

Recommendations

Understand that Fellowship One is a comprehensive system. It requires the user to be engaged in knowing what they are doing and what it means for future needs.

 
 

Dennis from Experience Church.tv
Specialty: Christian, Protestant

March 2015

March 2015

Moderately Pleased, but disappointed from the sales to real world

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the options and the cross-platform integration.

Likes Least

I don't like their support or how difficult it is to mine the information from the system. It is far from user friendly in a church volunteer department. Even after I had someone get certified on the product, it's still cumbersome to use.

Recommendations

Take your time and see what else is out there. We are fully vested with F1, so transition would be highly difficult. So explore. My thoughts are, what good is it to have features, if you can't use the features? Especially reports! We have someone that has a degree on staff in database management. Without that person, we would have changed systems.

 
 

Todd from NewPointe
Specialty: Non-Denominational

March 2015

March 2015

Fellowship One has been good to us but we are moving on

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's a complete church management software system that has grown with us over the years. As we grew, Fellowship One was able to handle our growth.

Likes Least

Their report writer is really lacking for our needs. There has even been times where two different Fellowship One reports were to have the same results, but the two reports gave me different results. That was very troubling. Also, recently their response time to support tickets has been very slow.

Recommendations

Look at all options before committing to any one provider.

 
 

Holly from The Fellowship
Specialty: Non-Denominational

March 2015

March 2015

F1 from a Finance Manager point of view

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I can get reports that give me what I need to know and can manipulate those for just the information I need. I also really like the giving module - with the batch scanner - really fast, intuitive, and easy to administer. We aren't there yet, but when we are it will be easy to segregate check scanning from posting. I can also say that each time they make upgrades to the program, I am impressed with the improvements. It seems like F1 "gets it".

Likes Least

It is difficult to figure out how to enter a ticket to receive support. I wish they would streamline this process.

Recommendations

F1 has a very robust offering. I have just talked about what I see from a finance manager point of view, but we are really happy with what they have done with groups, and their communication platform is good too. It is a big program, with lots of capabilities - it's very robust.

 
 

Mike from 121 Community Church
Specialty: Christian, Protestant

March 2015

March 2015

F1 has been great for us

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like how powerful the database is and how much you can do with it.

Likes Least

With so many reporting options, it gets confusing sometimes just getting a simple report done.

Recommendations

Look at all the options, and if you're cool with using them and want a powerful database, F1 is the best one out there.

 
 
 
Showing 1-20 of 43

Rob from Menlo Church
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

One of the more comprehensive Church Management Systems but innovation has slowed since acquisition

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Handles our church membership, small groups, event registration and giving needs

Pros

Improved their stability with Data Center upgrade. Mobile app development. Handles financial giving and event registrations. Manages small groups. Modular based.

Cons

Too many layers with multiple screens when adding new families. Label printing options too limited. Needs better customization of input screens, reporting and troubleshooting steps (printing). Would be great if you could send Factory Reset codes directly from the app based on the printer you're using. Would be great to make this client-less and webrtc.

Review Source: Capterra
 

Danelle from Gerstein Eye Institute

September 2017

September 2017

Used for 2 years with our church

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great for tracking members and groups. easily access with cloud based data so we can use from home or church.

Cons

Would be nice to have a scan and enter feature. Also, the reports are cumbersome and more filters/options/breakdown would be beneficial.

Review Source: Capterra
 

Doctor from Wapakoneta Community Worship Center

August 2017

August 2017

We use this at our church to organize our entire staff and membership database.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Fellowship One allows us to streamline our growing church. From membership database, marketing, and personnel communications it allows us to do ministry more efficiently.

Cons

Fellowship One does have a cost to it. For a church on a smaller budget it may not be a good option, however as churches grow and budget allows it can save time and money.

Review Source: Capterra
 

Dan from Parker Hill Community Church

June 2017

June 2017

F1 is an outdated tool that gets in the way of discipleship.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It keeps track of info for us.

Pros

It's better than nothing. I appreciate being able to see a person or household quickly but find that the at-a-glance value is very low.

Cons

Does not facilitate discipleship in this century. You need an updated UI/UX. F1 would greatly benefit from automated assimilation processes, etc.

Review Source: Capterra
 

Karl from Parker Hill
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

I use Fellowship One at my church regularly for administration and people tracking.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Tracking and data that has been uploaded can be found and used when the right report is put in.

Pros

F1 is robust. It has many features and the ability to collect a lot of data. The reports are extensive if you can find the right one. Seeing information on a family can be simple if kept up to date.

Cons

F1 has fallen behind the times in terms of interface and ease of use. many of their reports are hard to find. The interface looks like windows 98 and their email tool is much too simple for the normal church today. Check in and tracking are its bread and butter and with a new ipad app it makes it much easier. If you are using anything other than the ipad its difficult to navigate. They need a major update on ease of us.

Review Source: Capterra
 

Douglas from Cross Current Church
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Time to move on from outdated bloatware

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Consolidated our data across several databases etc.
Gave us a system to keep our data

Pros

Did what we needed it to do
Friendly Support People (albeit not helpful)
We were able to implement the check in succesfully

Cons

Extremely confusing
Not user friendly in any way
Support help is costly and doesn't teach you how to do anything
Implementation was costly and left us all scratching our heads.
Way too many features for specific churches that the rest of the organizations don't use
New features are very slow. We waited years for things to work on our Macs and finally moved on.

Finally we are moving on from this product. We've never been happy with it, but once we moved all in, we were stuck for at least 3 years. We started transitioning a couple years ago to a competitor of theirs and are very happy with the results.

Review Source: Capterra
 

Timothy from Epicross
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Mr

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It provides a good foundational system for all church data to be captured and stored.

Pros

You can do a lot with this system and it spans the entire church, from infants all the way through adults and small groups. Tracking people's activities among all the different activities helps you better understand what you are doing right and what needs work.

Cons

Reporting is lacking (why collect all of that data if you can't get good information out), as is the rules surrounding specific activities. You end up creating workarounds for a number of different areas just to get most of what you want out of the system.

Review Source: Capterra
 

Frank from NewSpring Church
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Good Totally out of the box ChMS solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We used F1 for about 10 years. It's a great out of the box ChMS system that has a ton of different functionality. They will send a team out to help you implement the system, and they have built in support (the timeliness of resolution does leave something to be desired) and it really does do the majority of things a church would have a need to do. The downside for us was the lack of flexibility that some of the features had, and the lack of new features being released in a timely manner. The company has gone through a lot of change in the past few years, which has left a lot of customers feeling unsupported. While I would recommend a church taking a good look at F1, especially if they need something that can just be configured and run with, we decided to switch to a different system.

Pros

Out of the box solution that includes most every feature a church would need, including support.

Cons

Support hasn't been great, multiple changes in company ownership has left things feeling unstable.

Review Source: Capterra
 

Nancy from Hampton Heights Baptist Church
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Not User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is very difficult to get any reports that you want. Too many listed and not very clear exactly on what the report will give you. Customer Support many times just sends you to a link to a video to watch to try and help you figure out what you are trying to get a report on but it still doesn't help. There are alot of things the software offers if you are a computer tech and can figure it all out. I would not recommend this unless you like to try and figure it out like a puzzle.

Pros

Easy to enter a person in the system.

Cons

Reports are very difficult to figure out and still haven't and we have used this software for at least 3 years. We are looking for a more user friendly software that any staff person could use without major training and even then have difficulties. Setting up Small groups attendance is not user friendly either. Just frustrating all the way around.

Review Source: Capterra
 

Cheri from Park Chapel Christian Church
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Fellowship One - trying to do too much

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have used this software for 6+ years and still can't figure parts of it out. It has a lot of bells/whistles and it does deliver the goods but so confusing sometimes.

Pros

It does hold a lot of information and offer a lot of options.

Cons

It's not intuitive and the reporting is hard to work with.

Advice to Others

This is definitely for larger churches -- it's too much of a beast for small shops.

Review Source: Capterra
 

Aaron from New Community Church

December 2016

December 2016

Large Church Database

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have used many church database systems. This was so large and robust. It was difficult for many of our staff to learn to use. So although it had many features to become difficult to teach everyone how to use it.

The customer service was great. They taught us how to keep the database up to date and make sure it was benefiting our church. Their systems and process for starting the new systems were hands down the best. I have used their process to teach other churches how to tackle a new database.

Their features are great and very flexible. However, the cost is very high and makes it out of the reach of most churches.

Review Source: Capterra
 

Jessica from Think Differently Counseling

December 2016

December 2016

Church software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have enjoyed using this software, however it can be a bit cumbersome to get things set up. Once you have setup you are good to go!

Pros

The setup for group communication (attendance and tracking and dispersing of info)

Cons

The set up process takes a while

Review Source: Capterra
 

Tyler from Redwood Church

December 2016

December 2016

Fellowship One

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have use fellowship one for several years with several different organizations, It is a dated software in my opinion. The GUI is old and inefficient, however, it does have a good array of features, and tons of features you may never need or know exist because of the complexity of the program. However, I still found the software very useful despite the outdated GUI

Pros

I like the wide array of features.

Cons

The GUI is outdated and somewhat difficult to use.

Advice to Others

This software is good if you need to do a lot of complicated database processes.

Review Source: Capterra
 

Bethany from Refreshing Waters Worship Center
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Ok, but not great

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Fellowship One was alright, but we had to enter contributions twice, because it didn't integrate with our accounting software.

Review Source: Capterra
 

Sara from The Oaks

December 2016

December 2016

Expensive but diverse

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We made the transition from Shelby to Fellowship One a few years ago, and boy was it an improvement! This would be best for large churches who really need to monitor and track LOTS of information. It's a big commitment up front financially and for all staff to learn the system. Long-term, though, it's a great investment if you need a broad system to manage many congregants.

Review Source: Capterra
 

Salena from Mile City Church
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Great program for churches

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love the features on Fellowship One. Easy to use and has everything you need to run and organize your church.

Review Source: Capterra
 

Lorie from Good News Community Church
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

You Need to be a Computer Genius to use the software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I used Fellowship One for about 5 years. You would think that after that long I would have a grasp on using the software. I didn't, and not for the lack of trying. Even took a week long certification class! the system is so complicated and not user friendly at all.

Pros

Not much. It tracks finances better than people.

Cons

Reporting is the worst! I would labor for an hour to get the data I needed. Sometime I would just give up and find a work around to get what I needed. It was so frustrating. Even after taking a certification class, one whole week I might add, we were given a "dedicated" account representative. It would take a day or tow to get help with reports or other needs.

Advice to Others

It's not user friendly at all. They company is in business to make money and not really support the church or ministries.

Review Source: Capterra
 

Amy from Harvest Baptist Church

October 2016

October 2016

Complicated

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Maybe it is because I was just one person, but this software was complicated to use, especially the reports. There are hundreds of them but getting the exact right results was hard! Fellowship One has the capability to do many things, but you need to make sure you have a team of very computer-savvy people to oversee it.

Review Source: Capterra
 

Ross from SouthCoast Church

October 2016

October 2016

Fellowship One Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

F1 is too clunky for me. Not as user friendly as I would want it. Compared to other options, it has a lot of power but it has so many features that they are almost overwhelming.

Review Source: Capterra
 

Charles from Church on the Ridge

December 2015

December 2015

Purchased in 2014

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros it is a database with a lot of options
CONS
- Very difficult to get help
- User interface is not good
- Report building is near impossible for the average user
- Conversion of data was cumbersome and lost data
- very expensive for low return
- Slow
- many more cons

Review Source: Capterra
 
 
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