Abacus Private Cloud 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Abacus Private Cloud

3.7

(117)

Pricing

Starting at $200.00 per year

About Abacus Private Cloud

Abacus Private Cloud is a cloud management solution designed to help businesses store data in a secure and customizable environment. The platform comes with a virtual workspace, which enables professionals to upload business data, documents and applications in a centralized repository for future reference.

Abacus Private Cloud includes multiple data centers such as PCIS DSS, HITRUST, SSAE-16 and more to ensure compliance with various regulatory standards including HIPAA, GLBA, GDPR and FIPS. The solution offers a host of features like Uptime monitoring, automatic system enhancements, 256-Bit AES data encryption, and data migration. Additionally, the system allows users to access documents using multiple platforms and provide security against data breaches or other vulnerabilities.

Abacus Private Cloud lets users synchronize data with oneDrive, Google Drive and Dropbox. Pricing is available on request and support is provided via phone, email, training and other online measures.

Abacus Private Cloud Screenshots

Abacus Private Cloud Pricing and Plans

Starting price: $200.00 per year

Free Trial

Free Version

Basic

$200.00

per year

No plan information available

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Abacus Private Cloud Features

Popular features found in Legal Document Management
Access Controls/Permissions
Archiving & Retention
Collaboration Tools
Compliance Management
Contract/License Management
Document Classification
Document Generation
Document Management
Electronic Signature
Optical Character Recognition
Secure Data Storage
Version Control
More features of Abacus Private Cloud
API
Authentication
Capacity Analytics
Capacity Planning
CPU Monitoring
Credential Management
Customizable Branding
Data Import/Export
Data Migration
Data Storage Management
Diagnostic Tools
Disaster Recovery
Email Monitoring
Employee Activity Monitoring
File Sharing
For Legal Professionals
HIPAA Compliant
Live Chat
Maintenance Scheduling
Meeting Management
Monitoring
Patch Management
Performance Analysis
Remote Support
Reporting/Analytics
Scheduling
Screen Sharing
Softphone
SSL Security
Surveys & Feedback
Task Management
Third-Party Integrations
Time Zone Tracking
Two-Factor Authentication
Two-Way Audio & Video
Video Conferencing
Virtual Machine Monitoring

Abacus Private Cloud Integrations

Constant Contact

Comm-unity

QuickBooks Time

Dropbox Business

Microsoft Excel

Microsoft PowerPoint

See all 13 integrations

Abacus Private Cloud User Reviews

Overall Rating

3.7

Ratings Breakdown

43%

19%

16%

14%

Secondary Ratings

Ease of Use

3.8

Value for money

3.4

Customer support

3.7

Functionality

3.8

Zuhairah A.

Verified reviewer

Internet

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Private cloud for a business

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The critical thing for us was that our consumers could quickly enter into the Cloud and retrieve their program - and that we can log in and see what they're doing if they get stuck. We don't have to go to each client location. The tech support staff is fantastic and delightful!

Cons:

When our clients are unable to log in, we appear to be experiencing the same issue. The Cloud becomes frozen and can't even open for anybody if enough of our customer's log out incorrectly. This problem appears to be solvable in some way. In addition, the Cloud seems to be a little pricey.

Reasons for switching to Abacus Private Cloud

Google Cloud is too confusing and little bit expensive for me to use it individually.

Jennifer A.

Verified reviewer

Law Practice

2-10 employees

Used daily for more than 2 years

Reviewed August 2020

Fantastic cloud product

I am very pleased with this product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I was worried about transitioning all of our data to the cloud but could not be more pleased with this product. I especially love the ability to work from any computer anywhere. The product is stable and reliable.

Cons:

There were some things that did not transfer from our prior legal software but the important things all transferred.

Reasons for choosing Abacus Private Cloud

This checked off all the boxes for all the things that we were looking for.

Reasons for switching to Abacus Private Cloud

Time Matters had many glitches and was not reliable. The system would crash often. Plus, they did not have case management software that we needed.

Harry M.

Verified reviewer

Food & Beverages

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

Down Time, Latency issues hurts our business

They changed their name to Caret and it only got worse. We are looking to post online publicly how dissatisfied we are with Caret/AbacusNext cloud service. It is a consistant ongoing problems with the loging into the cloud, latency issues and lack of concern on their part about the down time and loss of business for us. We would be happy to join a class action against Caret / AbacusNext to get out of our contract and move on.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

5 years ago good but too expensive. We have been a client for over 10 years

Lynn G.

Verified reviewer

Accounting

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

Support, Support, Support!

We are not thrilled but I have not found another provider to house all the software that we use. The search will continue and we will be out when our contract is up

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

After you get a support person, the support is very good. They can always fix our problem

Cons:

Password resets Lacerte updates To be told to complete a support ticket, when my work depends on getting help with a problem, is very frustrating. I just have to shut down and quit working. Other practitioners just laugh at the price that we are paying for Abacus.

Reasons for switching to Abacus Private Cloud

More cost effective Integration with Office Tools

Greg K.

Verified reviewer

Construction

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2020

Software=Yes / Service = Could be Better

The software has functioned very well. Very few problems. The service side of the business really needs some improving. Many times calling in to the help line can easily take up to 20 minutes of holding or longer before a tech can assist me. The online portal is getting better with more available actions but still many times the need to talk to a tech is required. Adding users has taken up to 7 days for me. The service problem is my main disappointment with AbacusNext.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ease of access and security of this program.

Cons:

It is very locked down. Not able to easily update QuickBooks or other programs because of security settings.

Reasons for switching to Abacus Private Cloud

Better security, better performance and the promise of better service

Russell B.

Verified reviewer

Accounting

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2022

Stay away at all costs!

Absolutely dreadful. The worst experience I have ever had with any company in 20+ years of business. I am stuck in a contract paying hundreds of dollars per month for an unusable piece of garbage.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The sales pitch is a managed, hosted VM environment with integrated technical support.

Cons:

The VMS are completely unusable - slow, buggy, bogged down when anyone is running anything. No one can get any work done due to excessive lag. Many, many support tickets have been opened and no resolution has been given. I eventually gave up after 6 months and stopped trying to use it. Unfortunately I am stuck with a 5 year contract and so still have to pay. They tout 24/7 support. We called several times after hours and were told to leave a message and someone would call back. Not. One. Time. did anyone call me back. Having to call in for help every time we need to install an update is a huge annoyance.

Reasons for switching to Abacus Private Cloud

Azure's costs were going up every month with no end in sight. I needed fixed costs where every conceivable metric didn't result in an additional charge.

Sandra S.

Verified reviewer

Law Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2022

Don't Waste Your Money - Not Worth It!

The worst.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Both the software and support failed miserably to meet our firm's basic needs. Trusting Abacus is a decision we deeply regret.

Cons:

Our firm was unable to utilize the features of this software, and yet, when we made that known to Abacus, they refused to let us out of our five year contract. Over 15K for nothing!! Don't do it! You will regret it!

Reasons for choosing Abacus Private Cloud

Had previously tried Clio and was disappointed with that product. The salesman for Abacus convinced us that their software and support would be better. It wasn't.

Michael S.

Verified reviewer

Law Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

Abacus Law Software is awkward to use, missing features, full of errors and the Cloud does not work

The first 1 1/2 years of Abacus Private Cloud was fine. Then they changed my "private server" or reduced allocated RAM memory, resulting daily crashes. Avoid all Abacus products. They refused to let me out of the last year of my three year contract. They also lied about backup (only 30 days of back up unless you pay them more). They do not let you add any third party cloud based backups except Dropbox if you can get it to work. The customer rep does nothing to help.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It allows easy remote access through remote desktop

Cons:

Avoid all abacus products. The Abacus Law software practice management is clunky, slow and counterintuitive. It also uses outdated judicial council forms, has spelling errors, the billing and accounting is awkward and not designed how a lawyer thinks to bill a client. The Abacus Private Cloud is NOT private, but a shared server, which is a lie when they sell it to you. The APC will not work well and crash almost daily. They try to upsell you more "allocated memory" after they change the settings to make your "private cloud" not work well. The Customer Rep service is non-existent. However, the individual IT techs are extremely nice, they vary in abilities, but they also express they are hampered by what they can do. It also seems that after Abacus was sold last year, they reduced services and even if you have a contract they want to provide less service and charge more.

Reasons for choosing Abacus Private Cloud

Because it included the Abacus law software. Now we regret the swtich.

Reasons for switching to Abacus Private Cloud

Thought a cloud based system would be more flexible and they promised the Abacus Law software would replace Timeslips and our Judicial Council forms software, which it did not do.

James F.

Verified reviewer

Legal Services

Self-Employed

Used daily for more than 2 years

Review source

Reviewed October 2018

ABACUS PRIVATE CLOUD - EXCEPTIONAL QUALITY, RELIABILITY & SERVICE

This platform outsources office computing (in my case, for a law office) to a proven, trusted vendor that provides excellent customer service, reliability and stability. This enables smaller companies (like mine) to take advantage of economies of scale; and achieve levels of quality, security and dependability in their computing network that otherwise would be to costly if done with local servers and IT support. This is a truly game-changing platform; professionally implemented by a company of top notch network and data center experts. I am completely satisified with Abacus Private Cloud.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have used Abacus Private Cloud since 06/14. Reliability, connectivity, uptime, and customer support are excellent. I eliminated local server hardware, local IT support, and local backups. My decision to go with with Abacus Private Cloud was the best decision I have made in 20 years of using computers in my law office.

Cons:

Seriously, i have not found any downsides to this platform.

Thomas R.

Verified reviewer

Accounting

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2018

You don’t matter to Abacus

If your business has been running too smoothly amd you’re just tired of it. If you’re looking to rack up countless hours hours and lost productivity. If you’re blood pressure is just too low and you love feeling helpless as your employees sit around the office for days waiting for access to your software, then Abacus is for you!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Everything about this hosting service is inferior from a user interface standpoint compared to cloud9.

Cons:

“Let’s take all the software and data that are vital to our business and place them at the mercy of Tier 1 techs who will never have any idea how to install/update or repair anything ever but will excel at wasting your time. Also let’s make sure it’s borderline impossible to get the time of day from the upper lever techs or management team if/when you manage to get your problem elevated,” said no one ever. I have sent hundreds of emails amd spent hundreds of hours on tech support issues over the last 16 months. Switching to Abacus was easily the worst business decision I have ever made.

Showing 1 - 10 of 117 Reviews

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