BuildOps 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

BuildOps

4.5

(149)

FrontRunner 2026

Pricing

Pricing available upon request

About BuildOps

BuildOps for commercial HVAC, plumbing and electrical service businesses is a cloud-based field service management platform. BuildOps mobile and web-based applications streamline communication between office staff and field technicians, improving both operations and customer experience.

The BuildOps platform enables office staff to schedule jobs, projects and recurring services without leaving the dispatch board. Owners and managers are provided with automated real-time reporting to identify trends, monitor technician success and make better business decisions. With BuildOps mobile app, technicians use their phone or tablet to attach notes, audio, photos, videos and PDFs directly to work orders. Work orders with attachments and summary of work performed can be emailed directly to customers, increasing turnaround time for approval of work and payment.

BuildOps offers service on a monthly subscription-based pricing plan that includes support via phone, chat, and email.

BuildOps Screenshots

BuildOps Pricing and Plans

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Free Trial

Free Version

BuildOps

Pricing available upon request

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BuildOps Features

Popular features found in HVAC
Billing & Invoicing
Calendar Management
Customer Database
Electronic Payments
Inventory Management
Location Tracking
Maintenance Scheduling
Mobile Access
Service History
Technician Management
More features of BuildOps
Accounting
Accounting Integration
Alerts/Notifications
API
Asset Tracking
Automated Scheduling
Availability Management
Client Tracking
Contact Database
Contact Management
CRM
Customer History
Customer Management
Customizable Forms
Customizable Reports
Dispatch Management
Drag & Drop
Electronic Signature
Equipment Maintenance
Equipment Tracking
File Storage
For AEC Industry
For Commercial and/or Industrial Electrical Contractors
For HVAC Companies
For Plumbing Industry
GPS
Inventory Control
Invoice Management
Job Costing
Job Management
Job Scheduling
Job Tracking
Lead Management
Mobile App
Mobile Signature Capture
Online Time Clock
Preventive Maintenance
Projections
Project Planning
Project Scheduling
Quotes/Estimates
Real-Time Data
Real-Time Updates
Recurring Appointments
Reporting & Statistics
Rescheduling
Routing
Scheduling
Task Scheduling
Time Tracking
Work Order Creation
Work Order Management

BuildOps Integrations

QuickBooks Online

Integration rated 4.6 from 22 reviews

Sage Intacct

QuickBooks Online Advanced

Viewpoint Spectrum

NetSuite

Viewpoint Vista

See all 7 integrations

BuildOps User Reviews

Overall Rating

4.5

Ratings Breakdown

63%

32%

Secondary Ratings

Ease of Use

4.5

Value for money

4.4

Customer support

4.7

Functionality

4.3

Keith O.

Verified reviewer

Computer Hardware

2-10 employees

Used daily for less than 12 months

Review source

Reviewed January 2026

Good product

Overall experience was very good and the install was easy. Customer Service needs an upgrade but okay.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great value for the money easy install, format is user friendly, invoicing is pretty simple, decent features.

Cons:

Customer Service needs to have alot of tweaking. Not very knowledgeable about the product. Seems like the just read a script in front of them.

Christian I.

Verified reviewer

Construction

51-200 employees

Used daily for less than 6 months

Reviewed April 2025

3 Months in - Build Ops New Users

Overall, our experience has been positive. Many individuals have claimed that their job has gotten easier since we've made the switch.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The visibility and fluidity of movement through the software. The software being cloud-based - Accessible from anywhere with a web browser Cut out the need for the multiple documentation software we had to utilize prior.

Cons:

Some of the workflows seem to be designed around more internal staff. Bigger corporations. We see the long-term benefit of this, but as of right now, we have not reached that point. Some of the workflows are more cumbersome.

Reasons for choosing BuildOps

SERVICE TRADE - not a selectable option Hoping Build Ops being younger in age would be more flexible to support our business needs as they progress as a company.

Reasons for switching to BuildOps

Outdated database management system. No dynamic reporting. Could not rely on reporting. Outdated and hard to use mobile application.

Pam B.

Verified reviewer

Construction

51-200 employees

Used daily for less than 12 months

Review source

Reviewed December 2025

Don’t waste your money

Poor experience, we gave up Click Up for this ineffective program which requires constant verification of the data it exported.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There really isn’t much positive I can say about BuildOps. Low entry costs, for the program, but high end user support required.

Cons:

Problems with sync errors or no sync errors. Items will sync with Quickbooks and BO thinks it hasn’t so it will export into QB multiple times. Conversely, it will think it’s interfaced and if had not exported to WB

Reasons for switching to BuildOps

Thought it would provide a better overview of projects

Makaiya H.

Verified reviewer

Construction

11-50 employees

Used daily for less than 12 months

Review source

Reviewed February 2025

Buildops; Building the Future

Our overall experience has been absolutely wonderful! this software has been such a time saver! We have everything we need, all in one spot!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our favorite thing about Buildops, is the ability to view everything we need, all in one spot. The website is fairly easy to use. Invoicing is quick and easy due to having the ability to create forms, format them, and you can choose exactly what you want a customer to view on their invoice. The team is insanely smart, amazing, and they do what they can to help!

Cons:

The only change I would really like to see the ability to insert forms that technicians can fill out (inspection forms, safety talks, accident forms) as they don't usually have the time to stop by and pick up paper copies.

Reasons for switching to BuildOps

the app was older, a bit slower, and was not very easy to navigate. files had gotten corrupted, items had gotten deleted, and things were not all in one spot. The customer service wasnt as helpful.

Susan A.

Verified reviewer

Mechanical or Industrial Engineering

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2025

Started Bad getting better

The on boarding was a horrible experience with our initial implementation team. Once we were assigned [sensitive content hidden] things have become so much better, they both went above and beyond to fix the many issues we were experiencing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is user friendly and has many options and always updating with new things. The customer support we receive from [sensitive content hidden] is also a huge help to us.

Cons:

Too many steps to create a Purchase Order. Having to add the same property multiple times for each customer. We have multiple customers that will send us to the same property and we have to add the same property. It would be great if the property was created once so all the history of the property from the different customers would show up for our technicians to see.

Reasons for switching to BuildOps

To have a more rounded program to allow for dispatching and tracking customer history.

Vendor Response

Thank you for your honest feedback. Good to hear that you're finding the platform user-friendly, feeling the benefits of our product updates and that your CSM is delivering the quality of service we pride ourselves on. Appreciate the recommendations on how our PO process can be improved! I'll pass that along to our product team. I’m sorry your onboarding experience didn’t start smoothly. I’m glad we could turn things around for you. Your feedback helps us improve, and we’re committed to making your experience even better. If there’s anything else we can do, please let us know!

Replied January 2025

Thomas S.

Verified reviewer

Chemicals

51-200 employees

Used daily for less than 12 months

Review source

Reviewed May 2025

Sync Issues Make this Program Impossible to Run a Company

From a scale of 1-10 I'd say we're sitting at about a 2.5. The sales team makes a lot promises that the progrm has yet to deliver. We had a 3 month roll out until we went live. Would would think BuildOps would work flawlessly after a 30 month rollout.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the Dispatch Board and how easy it is to move around scheduled jobs. The other nice feture is how easy it is to receive payments.

Cons:

The program CANNOT sync successfully with QuickBooks Desktop as promised. Support is quick to send out an email that they are looking into the issue but slow to solve the issue.

Reasons for switching to BuildOps

Looking for a way to combine our tach visits and invoicing

Curtis H.

Verified reviewer

Construction

2-10 employees

Used daily for less than 12 months

Review source

Reviewed September 2024

Buildops Thumbs Up!

Overall experience has been good and the software has defiantly helped our business be more proficient.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how robust the software is and how customizable it is to fit your needs. It has really helped us stay on top of things and not let things slip through the cracks.

Cons:

There is some bugs from time to time and sometimes support is a little slow to solve the problem.

Reasons for choosing BuildOps

Buildops seemed to be more geared toward commerical contractors than the others.

Reasons for switching to BuildOps

Service box was not nearly as robust but it was also 1/10th the cost. We were looking for a more robust software we could grow with.

Darrin T.

Verified reviewer

Facilities Services

11-50 employees

Used daily for less than 12 months

Reviewed August 2024

BuildOps honest review

Overall I am very happy with BuildOps. It is a very intuitive system to use and just "makes sense". The customer support has been absolutely phenomenal. I always get a real person on the phone when I call. When I email, I get a response back usually within a couple of hours. If there is an issue that requires a little research, they regularly email me with updates. I only have one gripe that has been consistent - there are times during the day, usually in the morning, where it can take several seconds for a page to completely load, sometimes requiring a refresh of the page. It is not a deal breaker, and I am not 100% sure I can pin it on BO and not my ISP, firewall, or other internal issue. It does get frustrating when I am on the phone with a customer or tech and have to wait for pages to load. I highly recommend BuildOps to a service/trade company whose business model would benefit from a job tracking program.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy software to navigate and use efficiently

Cons:

Occasional slow page load times requiring refresh

Reasons for switching to BuildOps

Outdated system that did not meet the needs of our company.

Marci M.

Verified reviewer

Construction

11-50 employees

Used daily for less than 6 months

Review source

Reviewed August 2024

Rock Solid Commercial HVAC Software

Our implementation went smoothly. We had some hiccups getting information out of our previous software, but we were able to transfer the information in sections, which was helpful. Technical support has been great so far and our customer representative is fantastic.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple navigation and user friendly interface. Clean, well organized pages with easy to see information. This program easily handles our larger client asset lists and service agreements. Technician communication with dispatch is easy with job flags and our integration with QBO has been seamless.

Cons:

I would like the ability to send customer statements from BuildOps. We use an outside accounting firm, so it's not possible for us to pop into Quickbooks to send those out.

Reasons for choosing BuildOps

Service Fusion was too small and Field Edge had some work flow issues.

Reasons for switching to BuildOps

ServiceTitan wasn't handling our commercial customers well. Longer projects would get lost off our dispatch board. Locations with large numbers of assets would get bogged down and were difficult to manage. The invoice workflow is best for one day jobs - anything longer would take much more supervision.

Ronnie B.

Verified reviewer

Construction

51-200 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

Been trying to implement for a year and still not working!