Dematic Sprocket 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Dematic Sprocket

4.6

(17)

Pricing

Pricing available upon request

About Dematic Sprocket

Dematic Sprocket is a cloud-based enterprise asset management (EAM) solution that caters to businesses of all sizes across various industry verticals. Users can range from a single facility site to a multi-facility deployment spread across a large geographic area.

Industries served include manufacturing, distribution, property management, energy/solar, healthcare, aviation, government/defense, financial and retail. Dematic Sprocket EAM is comprised of various modules including work management, preventive and predictive maintenance, inventory control, inspections, capital asset management, fleet management, reporting and analytics and Sprocket Mobile.

Other key features include an application programming interface (API) for integrations with existing SCADA, ERP and .NET solutions and a customer facing portal for work requests.

Dematic Sprocket offers support via email, phone, online product tutorials and through an online knowledge base.

Dematic Sprocket Screenshots

Dematic Sprocket Pricing and Plans

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Dematic Sprocket Features

Popular features found in Maintenance Management
Billing & Invoicing
Calendar Management
Document Management
Inspection Management
Inventory Management
Scheduling
Service History
Technician Management
Third-Party Integrations
Vendor Management
More features of Dematic Sprocket
API
Barcoding/RFID
Predictive Maintenance
Preventive Maintenance

Dematic Sprocket User Reviews

Overall Rating

4.6

Ratings Breakdown

71%

24%

Secondary Ratings

Ease of Use

4.3

Value for money

4.4

Customer support

4.4

Functionality

4.5

David C.

Verified reviewer

Commercial Real Estate

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

RiverPark Dematic Review

We are able to keep good records an the way work orders are being handled and keeping a good time stamp

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use, I found the APP very easy to manipulate and user friendly. I like the way you can pull up WOs and add time, pictures, documents and notes to close out a work order. It easy to go from one work order to another and it has a history so you can easily go back and forth through work orders.

Cons:

Sometimes the certificates run out on the APP and can cause some problems but for the most part it runs pretty smooth

Roger S.

Facilities Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Dematic Sprocket the best experience with CMMS software

We have been with Sprocket for 13 years almost since the day Sprocket was created. We have had ups and downs over the years with technicians, software updates and upgrades but the past 8 years have been the best experience we have had with technical response, accessibility of Sprocket, willingness to help with programming changes such as Sprocket/Banner payroll integration, Project Management modules, inspection creation and processes all help to make our organization more efficient.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use: Sprocket is straight forward and easy to use as work orders are created by filling out a few short fields and by adding email addresses the contact is notified when work orders are opened, status changes, and closed. Preventive maintenance schedules are created quickly and scheduling PM's are an easy step by step process including equipment numbers, location and data tracking along with costs. Sprocket customers support is second to none and technicians answer calls and address needs immediately and are very helpful when programming changes are required by the customer. You can talk to a programmer, if needed, on your first call. Sprocket software and technical support costs are very reasonable compared with most CMMS programs.

Cons:

I can't honestly say there are things I don't like about Sprocket as it works very well for our needs. I would like to see the reporting system a little easier to use but Dematic Sprocket creates most of our reports so the point is almost moot but time could be saved if we were more comfortable with creating reports.

James W.

Mining & Metals

51-200 employees

Used daily for less than 12 months

Review source

Reviewed September 2018

Sprocket Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use User friendly interface Ability to add users

Cons:

Initial training was more involved than initially thought

Brian C.

Verified reviewer

Logistics and Supply Chain

201-500 employees

Used daily for more than 2 years

Reviewed September 2018

Fully customized Property Accountability Tool that gets the job done!

Would not hesitate to use Sprocket again on future work.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Sprocket can be fully customized to meet the needs of a variety of programs. We use it heavily to track property on two different Government programs where the property is located in multiple theaters of operation. We've been very successful with it.

Cons:

The end user can do a lot of the customization but I've had to rely on Dematic support for some of the more complex jobs.

Parker S.

Facilities Services

Self-Employed

Used daily for more than 2 years

Review source

Reviewed September 2018

Sprocket Review

We lost a contract for service (HVAC) due to a lack of documented time and material. Dematic Sprocket has provided the tool for recording technician time and material costs. The overall experience has been excellent for me as administrator. I am able to document and record data required by the customer .

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Ease of use. Even if I had a problem I could not resolve, customer support always assisted in a timely manner.

Cons:

Exporting reports to Microsoft Excel creates comma separated values for reports with more than 10,000 line items. I have to divide the report using dates for the report in order for the report to export correctly. Then I have 2 or more reports to consolidate.

Tom S.

Wholesale

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Sprocket Improved the department

Tech's performance has increased now that they have visibility to see where their hours are going. Leadership has been able to increase production and see where we need to add or remove Tech's based on workload projection. Equipment is operating better now that there is better record keeping

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Sprocket gives visibility to the work load in real time. It gives you numbers that you are able to plan/forecast off of. It gives the Tech's visibility to their performance. You are able tweak the program yourself to how you want it to operate.

Cons:

Lots of different screens and terminology to get used to at first.

James B.

Hospital & Health Care

501-1000 employees

Used daily for more than 2 years

Reviewed September 2018

SDHSC Sprocket Review

Tracking labor and material by rooms, areas and by projects. I had them tweak the Detail Invoice Report to add totals to the report.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their tech. support. They have helped in creating various reports. I have never had long waits on the phone to their tech. support.

Cons:

One feature I would like to see is fractions with liquids. For example paint; the painter might only use half a gallon on paint. I have to charge the job with a full gallon. That throws of inventory.

Cory F.

Verified reviewer

Higher Education

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed September 2018

Dematic Sprocket is a great product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It does everything that we want it to. Lots of features.

Cons:

The mobile version could use some work. It would be nice if it was available in the Playstore.

Clark M.

Facilities Services

Self-Employed

Used weekly for more than 2 years

Review source

Reviewed September 2018

Sprocket CMMS Review

Dematic is very accommodating of client input for purpose of enhancing their product. Their implementation team struggles to meet client "go live" deadlines. Turn-around resolution for customer support tickets is typically more than a week, and sometimes as many as 2-3 months.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The combination of user groups and dispatch actions allow for versatile configurability, making it an extremely easy product to use for end-users. The import tool is great for mass loading of various database tables like equipment, locations, and requests.

Cons:

Creating PM schedules is a tedious process at best. There is no apparent way to import a large group of PM schedules. Mobile app has add no upgrades for over a year. This has meant no fixes to known bugs nor addition of enhancements.

LEANA D.

Government Administration

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

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