Smartwaiver 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Smartwaiver

4.8

(51)

Pricing

Starting at $18.00 per month

About Smartwaiver

Smartwaiver is a cloud-based document management solution that helps businesses convert existing waivers into digital formats and facilitate deal-making operations from anywhere across the web.

Features of Smartwaiver include waiver templates, electronic signatures, safety videos, QR code support, access permissions, check-ins and WaiverSync (which facilitates the storage of signed waivers in a local hard drive).

Smartwaiver allows customers to sign digital waivers directly from websites or from any computer, mobile or tablet. It provides a kiosk app for iPad and Android devices so that the device can be turned into a dedicated waiver-signing station. Additionally, the platform allows users to secure waiver conversions with an auto-photo capture.

Smartwaiver integrates with Burble, WODTogether, Starboard Suite, Xola, FareHarbor, Rezdy, TrekkSoft and EZFacility. The solution can be customized depending upon the requirements on monthly subscriptions.

Smartwaiver Screenshots

Smartwaiver Pricing and Plans

Starting price: $18.00 per month

Free Trial

Free Version

Basic

$18.00

usage based, per month

No plan information available

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Smartwaiver Features

Features of Smartwaiver
Access Controls/Permissions
Alerts/Notifications
API
Customer Database
Customizable Fields
Customizable Templates
Data Import/Export
Data Synchronization
Document Management
Drag & Drop
Email Management
Forms Management
Full Text Search
Mobile Signature Capture
Multi-Language
Multi-Location
Offline Access
Online Signing
Photo Capture
QR Codes
Searchable Database
Search/Filter
Secure Data Storage
Status Tracking
Third-Party Integrations
User Management
Version Control
Waiver Kiosk

Smartwaiver Integrations

FareHarbor

Rezdy

Constant Contact

Emma by Marigold

Mailchimp

Xola

See all 11 integrations

Smartwaiver User Reviews

Overall Rating

4.8

Ratings Breakdown

84%

14%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

4.8

Functionality

4.8

Darien C.

Verified reviewer

Religious Institutions

11-50 employees

Used monthly for less than 2 years

Review source

Reviewed January 2021

Smartwaiver is a cheap, useful e-sign application

Overall, Smartwaiver is an excellent product - especially when compared to other e-sign solutions that either offer a worse interface/lack of features, or offer similar features at a much higher price. This product has given us a simple solution to a problem we had with online signatures, and while it is complicated to use, it is incredibly useful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Smartwaiver has numerous useful features, most important being their comprehensive form setup that allow you to setup a simple online form to collect permission forms & signatures. I've used this for over a year to collect permission forms from parents, and never had an issue, even from parents who are not very tech-savvy. The front-end side of Smartwaiver is incredibly simple to use. This tool is especially useful since it creates a simple & straightforward form, and allows people to fill out one form for multiple people.

Cons:

Smartwaiver offers many features and a simple front-end design, but it's back-end/admin side leaves a lot to be desired; especially when it comes to creating an online form. Smartwaivers forms are very useful and look good once setup, but the setup process is quite the chore - with numerous options and few explanations that make it difficult to learn and setup. I spent many hours setting up a single form, which I have just duplicated over and over again to avoid going through the whole process once again. However each time I setup a new form (only once every couple months), I have to sort through all the options once again and try to relearn the whole system. The features offered are all useful, just complicated. Paired with all the other features from Smartwaiver that are not explained, and this platform has a lot to offer - if you're willing to put in the work to learn.

Reasons for switching to Smartwaiver

Adobe Sign was poorly designed, lacking in features, and riddled with bugs

Molly R.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for less than 6 months

Reviewed October 2023

Perfect fit for our needs

I have been pleased with the ease and functionality of Smartwaiver.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SmartWaiver has been a great addition to our company operations. It integrates into our booking software with ease. The usability is so easy, most things I can handle on my own. One of the key features that drew us to SmartWaiver was the ability to put our account in maintenance mode for our off season and not be charged the full monthly rates.

Cons:

There have been a few hiccups along the way, but nothing major and the SmartWaiver team quickly and easily remedied the issues.

Reasons for choosing Smartwaiver

We did not need a complicated product at a high price. SmartWaiver was simple and had a price model that fit our needs.

Lynn L.

Verified reviewer

Recreational Facilities and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2021

Not so Smartwaiver

It was a fantastic program we found it so easy until they changed it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I LIKED how easy it was to track and find customers when they were checking in. They have changed all of this and it is no longer easy.

Cons:

That they changed the customer search and alphabetical order of search

Jana M.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 12 months

Review source

Reviewed February 2021

Love SmartWaiver

Wonderful. Customer service is amazing. Everyone is friendly and fast. The platform is great for what we need. We actually stuck in on an ipad, clients love it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have tried so many waiver platforms and none seem to take care of what we needed in the way we needed it done. I cannot recommend smart waiver enough. Clients absolutely hate having to fill out our waivers, add on the covid waiver and they're not happy. However, once we start using SmartWaiver, the resistance was minimal. The ease of use helps. From an admin standpoint, my job is so much easier to track what waivers go with each program. I love the tag feature. We had some hiccups in the beginning but the team has be phenomenal. Everyone I have worked with is fast and so on top of it. We recommend to EVERY business needing this solution.

Cons:

Sometimes clients have trouble connecting and/or submitting but could be a user error.

Reasons for choosing Smartwaiver

We use acuity for our clients scheduling, the waiver piece is something we wish they spent more time on. Clunky and not ideal. We love the platform for scheduling. Maybe an integration in the future?

Reasons for switching to Smartwaiver

Ease of use, price and the deciding factor for me was the customer experience.

Gareth B.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for less than 12 months

Reviewed January 2023

A 'Must Have' For Tours & Rentals

Brilliant! Set up was simple, and supported by Smartwaiver team who did a great job. The customizations are endless and very relevant. Support team are responsive and thorough. Software does everything it should do and more. I highly recommend.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very simple to set up and use. Kiosk mode is excellent and the user experience is smooth.

Cons:

Would like to be able to place certain content in a coloured box to call out critical information. Its a small thing but would be nice.

Reasons for switching to Smartwaiver

Otter Waiver could not change the age of signee from 18 to 19 for use in BC, Canada.

Christina D.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed July 2024

Digital Waiver with no hassle

Overall experience is great. I've been using Smartwaiver for 4 years and so far only contacted the support once.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Easy to use, easy to integrate to another platform, I can upload my own template and change it anytime.

Cons:

1. A bit pricey. 2. I can't send waiver as an attachment to customer's email direct from the dashboard. I can only send the link. This is quite a challenge for our seniors customer due to them not a tech savvy.

Reasons for choosing Smartwaiver

Cheaper

David Y.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 12 months

Reviewed September 2023

A flexible digital waiver that can be easily configured and deployed

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We run a distributed volunteer based non-profit that requires liability waivers for each customer. We used paper waivers and they just don't work for a distributed operation like ours. I researched potential solutions and Smartwaiver had the right features that allowed us to customize the waiver to match our paper waivers, allow for digital signatures, and was easily deployed across our partners and volunteers via the Smartwaiver Kiosk mobile app. Now we have a fully digitized waiver system as well as a way to track who our customers are. Volunteers can just download and register the kiosk app and it is easily administered via the admin console.

Cons:

I have found a few bugs which I've reported. While they have been acknowledged, I haven't seen them result in an update of the software yet.

Erin K.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for more than 2 years

Reviewed May 2023

Adventures & Smartwaiver- a great combination

We are saving trees and storage from all the paper waivers we had to keep in the past. From a legal/liability perspective, the log of signed waivers is important and when needed, very easy to pull up and print a specific waiver. Customers love it too. Easy to complete and repeat users don't have to sign again.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our initial reason for adding Smartwaiver was to reduce the amount of paper we were using for liability waivers. The electronic waiver is a game changer and for repeat customers, they are one and done. They don't have to complete waivers every visit. The search feature makes this super easy.We also have our waivers linked to our Fareharbor reservation software so the links go automatically to the customers and the majority complete them before arriving. This saves time at the shop. The waiver home page on our kiosk allows us to have the different activities color coded which is very helpful on a busy day.Seasonal usage options- you can turn the level of waivers needed up and down based on seasonal volumes. Works great and saves money on the off season.

Cons:

Initial set up is a little time consuming but once it is done, use is seamless. The team at Smartwaiver is very responsive to questions and build suggestions.

Kimberly J.

Verified reviewer

Entertainment

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed August 2019

Easy to Waive

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy, digital waivers for an escape room style business. We use smartwaiver for every guest, every day, and it usually takes about 5-7 minutes for the guest to fill our waivers for a full party of adults and minors.

Cons:

I dislike that this software is dependent on wifi. No internet means no waiver and that means guest flow is a no-go

Vendor Response

Hi Kimberly Glad to hear that Smartwaiver is working out for your business online. With the latest free Smartwaiver Kiosk app, you can use the software OFFLINE too. Check out our Support Page here: https://support.smartwaiver.com/hc/en-us/articles/360001610007-Using-the-Smartwaiver-Kiosk-App-Offline-

Replied September 2019

Erik S.

Verified reviewer

Sports

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2018

Smartwaiver makes waiver capture WAY FASTER!

Storage of paper waivers and then having to look them up is a thing of the past. Access is decentralized so any of my staff can see the waivers by logging in

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. Customer service is outstanding. Waivers customization is simple

Cons:

Least? There is nothing I can think of that Smartwaiver did not already address. No cons come to mind

Showing 1 - 10 of 51 Reviews

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