Passportal 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Passportal is right for your organization?

Our Identity Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Passportal

4.4

(89)

Pricing

Starting at $18.00 per month

About Passportal

N-able Passportal is a cloud-based solution, which helps small to large managed service providers (MSPs) automate password protection and organize relative documents. Key features include credential injection, password change management, auditing, and reporting.

The application enables administrators to generate new passwords, remove re-used ones and set expiration dates for routine maintenance. Network engineers can use N-able Passportal to monitor user activities and track issues through credential usage. Additionally, the system helps supervisors revoke the credentials of former employees and auto-capture new passwords to ensure compliance.

N-able Passportal comes with a self-service portal, which lets end users reset passwords by receiving notifications and authenticating identity using biometric or touch ID. It comes with a mobile application for iOS and Android. Pricing is available on request and support is provided via phone and documentation.

Passportal Screenshots

Passportal Pricing and Plans

Starting price: $18.00 per month

Free Trial

Free Version

Basic

$18.00

per feature, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Passportal Features

Popular features found in Identity Management
Access Certification
Compliance Management
Credential Management
Multi-Factor Authentication
Password Management
Privileged Account Management
Reporting & Statistics
Self-Service Access Request
Single Sign On
More features of Passportal
Access Control
Access Controls/Permissions
Access Management
Active Directory Integration
Alerts/Notifications
API
Application Security
Audit Management
Audit Trail
Authentication
Biometrics
Collaboration Tools
Customizable Branding
Documentation Management
Employee Database
For the IT sector
IT Reporting
Mobile Access
Network Security
Password Generator
Password Protection
Password Synchronization
Process/Workflow Automation
Real-Time Notifications
Remote Access/Control
Reporting/Analytics
Role-Based Permissions
Secure Data Storage
Secure Login
Secure Password Sharing
Self Service Portal
Third-Party Integrations
Two-Factor Authentication
Unified Directory
User Management
User Provisioning

Passportal Integrations

Autotask PSA

ConnectWise Automate

ScreenConnect

ConnectWise Cybersecurity Management

N-sight RMM

NinjaOne

See all 10 integrations

Passportal User Reviews

Overall Rating

4.4

Ratings Breakdown

48%

43%

Secondary Ratings

Ease of Use

4.2

Value for money

4.3

Customer support

4.3

Functionality

4.1

Kelly Speers I.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for less than 12 months

Reviewed September 2019

Passportal Ocular +Docs is helping us prevent brain drain

our documentation and password management are kept up to date allowing our contractors as well as the outsourced teams to know what we have in place.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How easy we keep records of our client's setup and secure their credentials.

Cons:

there is a bit of a learning curve but support is helpful getting over the humps.

Reasons for choosing Passportal

price and lack of meeting commitments other companies had mentioned to us about IT Glue not livving up to.

Verified

Reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Reviewed July 2019

Has potential but not there yet

We used Thycothic Secret Server for password management and SharePoint for documentation. We were looking for a tools to help improve documentation and found IT Glue first , which seems to be a mature solution, but the sales resps (specially since the product belongs to Kaseya) are jerks and they want to charge an arm and a leg besides locking you up on a contract for years. In our search, we found Passportal. It looked like IT Glue six years ago and the sales rep made a ton of promises about the development team working on "tons" of new features". The password manager is good, we like the mobile app; but it is slow and the UI doesn't flow. The documentation part is not ready yet. We tried to use and it doesn't give us the "efficiency" e were looking for. We went back to SharePoint and hope that SolarWinds brings this product up to speed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The mobile app to see passwords while on the field. +1 for MFA support. Ability to request access to passwords for L1 techs and they can be assigned permanently or temporarily. The is no report about this, thought.

Cons:

It is supper slow. To get one password you have to navigate through folders and it takes 3-5 second to load a page. The search engine should default to current customer and keep that setting until its changed. It should remember your last folder, etc. All the documentation part is still not mature as rivals like IT Glue: - Default templates don't have the fields we need, and if we modify them, we can not link them from passwords anymore. There is no way to go back. - Domains don't allow to enter custom DNS records, and they don't have snapshots; so if somebody changes your DNS zone, there is not way to know what was there before. - There is not alerts for domain or certificates about to expire. - SOP Documents don't allow inheritable templates. You need to create the same document for each client for common procedures. - No reporting. Only for passwords. The "runbook" is just a dump of all documents/assets. The feedback option doesn't show dates, so you don't know if a feedback or a idea you are going to vote for has been there for years or days.

Reasons for choosing Passportal

As mentioned before, IT Glue reps (Kaseya in general) are jerks. They invent offers that last until "this Friday" to try to force the sale and when you are ready to sign in, there is a lots of add-ins to the final price; and they try to lock you up for three or more years.

Reasons for switching to Passportal

SS was on-prem and its mobile app sucks.

Michael F.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Reviewed August 2019

From implementation to party of our daily rotation

The subfolder/search issue gave a bad first impression for myself and my staff of the product. The inability to automate the backup with 2FA is a major issue.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Once we removed the subfolders and placed all of the passwords at the root of the clients it works just as we need it to on the web and mobile apps for quick access to users and passwords.

Cons:

There is an ability to create subfolders for each client but when you have a number of subfolders for all clients it breaks the search function eliminating the possibility of using the subfolders. There have been 2-3 major outages in the 8 months we have been using this application. This increases the need for constant backups which can only be done via an application run manually. Support was not aware of the ability to run the backup application from command line which has instructions in text file in the same folder as the application itself. Unfortunately you can't run a backup via command line and automate it (batch file, scheduled task, etc.) with 2-factor authentication enabled (which we HAVE to have enabled) so you would have to run the backups manually. If there is ever an update to a password between backups and there is an outage then the staff does not have access to the updated password until the service is restored.

Reasons for choosing Passportal

Cost and it covered the main function we need it for

Jason P.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Reviewed July 2019

Zero Complaints

Documentation of customer systems is a nightmare. A) You've got to have a centralized place where your staff can access it, B) That data needs to be secure, C) There are not many affordable AND secure options for small businesses like ours. PassportalMSP has solved all of these issues in one go. We are now migrating all of our documentation into Passportal with ease and it's actually USEFUL to keep up and running as we go about our day supporting clients. My sales rep has been amazing! Highly communicative, quick to respond, ensures I've understood how the system works for when I want to start reselling password security to clients. Onboarding was a breeze. By the time I had scheduled my onboarding session, however, I had already begun utilizing the system and my customizations were as they would have recommended. A very intuitive system to use! Pricing is spot on as well. Add to the fact I can resell to clients as part of a service bundle or otherwise, and eventually the service pays for itself. You can't go wrong with that. I highly recommend giving it a trial, if you're struggling with centralized documentation and password management!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Highly intuitive interface, easy browser integration, plenty of options to customize data entered into the system, data is connected quickly to other relevant data to navigate client documentation quickly, password management has been spot on with little to no issues. Recently learned I can integrate it with customer AD networks and manage account resets from within my own system!

Cons:

As of yet, clients cannot access their documentation we record. This is supposed to be coming in the future, however. Also waiting for documentation access in the mobile app, but I can forgive as I know progress doesn't happen overnight.

Reasons for choosing Passportal

We were attempting to transition to MSP Manager, and our documentation didn't quite fit the platform. It helped in some cases, but not in many other areas. Ultimately, we didn't utilize it daily as we should have. Many people recommended IT Glue, but Passportal offered the nicer package of reselling to clients. Teams+OneNote was an option we considered, but it would have been more akin to Evernote and I knew we needed a system better capable of "relating" bits of data together for a client.

Reasons for switching to Passportal

Both our prior "note" taking system and then our ticketing tool that includes many features for customer documentation within it were a bit clunky to use in practice. Now that SolarWinds has acquired Passportal, I'm hoping they plan to integrate it with MSP Manager so we can benefit from both products equally.

Kyle B.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Reviewed September 2019

Passportal has organize and streamlined my MSP

Passportal Ocular, Docs, and Sites has really helped my MSP mature and I'm very thankful to have it!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love many things about Passportal, but my favorite one is the 'Site' feature. Being able to securely share the entire password database with the PoC at each client is a major game-changer for my MSP. It adds visibility to the relationship. A lot of clients with outsourced I.T. feel like they are in the dark and kind of held hostage with their own environment. The Site feature bridges that gap and helps keep the client in the loop and feel like they've retained some ownership over their environment. Can't wait until the full documentation platform can be shared with the client!!

Cons:

The biggest change I would make would be the ability to edit and change what configurations are listed in the menu tree under Core Items, Trackers, Apps & Services, & Others. I'd like to be able to move these around, rename them, add additional, etc.

Reasons for choosing Passportal

It fit the needs of my business better than the other options while doing so at a better price point.

Reasons for switching to Passportal

Passportal handles passwords in a more mature and secure way. I like the GUI of Passportal much better. Seems to be laid out more intuitively. I

Andrew F.

Verified reviewer

Computer Networking

2-10 employees

Used daily for less than 6 months

Reviewed October 2019

Pretty good so far.

Being able to collect user passwords from my team automatically without us having to remember to document everything has been pretty helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was quick and easy to setup and deploy on my systems and customer systems. Being able to see who accessed a password and when is also pretty huge for audits.

Cons:

There are some things that can't be changed after you set them, some of the setup is not super intuitive or flexible. Things like assuming the customer has a person who can administer the service onsite and forcing you to have at least 1 site administrator per customer when in reality, there are probably a number of companies that don't have a person in house suitable to be the site administrator. Integration with N-Central doesn't seem there quite yet, but we're hopeful they'll get it working properly soon enough. You can access and copy the passwords from the Take Control, but it won't actually paste the passwords into the system it seems.

Reasons for choosing Passportal

It's distributed through Pax8, not developed in Australia, and we already use N-Central and wanted the integration between Passportal and our RMM.

Reasons for switching to Passportal

Confluence didn't have any way of automatically capturing our passwords as we put them in or give us a secure tool for giving our customers to manage their passwords.

Todd K.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Reviewed October 2019

Good password manager / OK document manager

So far things have been good and not having to email sensitive passwords to clients is a huge bonus. Clients we have deployed to Sites enjoy being able to manage company and personal passwords outside of browser password managers. Documents portion can use some work to make things link better but it’s a good start.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to share passwords (with permissions) via Site to our clients is the main reason for going with Passportal. The mobile app is efficient and handy when onsite. The fact they are a Canadian Company was also very important.

Cons:

The inability to share docs with client Sites is a big feature we are waiting for. A second issue is the inability to choose how passwords are sorted in the mobile app (by description instead of username) makes things a little cumbersome. Lastly, no integration with Kaseya BMS/VSA causes duplication of data.

Reasons for choosing Passportal

The priority was on password management and that is what we were really after. Pricing did come into play as well as we are a small team. Not sure if price is still a factor today since IT Glue changed their minimum purchase.

Tom S.

Verified reviewer

Information Technology and Services

11-50 employees

Used weekly for less than 12 months

Reviewed February 2020

Enterprise password management

Very please with the solution, it makes it easier and more secure to login to multiple customer environments.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I was involved in choosing this solution for our organisation and chose passportal because it is the only true enterprise password management solution on the market. I like that you can organize your credentials by company, that there is a plugin for connectwise control, and that you have the option to share the credentials with the customer themselves.

Cons:

There is no way to permanently delete something as a user, you have to get in touch with support to do this. This is essential for GDPR

Reasons for choosing Passportal

Because it is the only solution that truly offered password management for an MSP

Joseph M.

Verified reviewer

Information Technology and Services

2-10 employees

Used weekly for less than 12 months

Reviewed October 2019

PassPortal

We have been able to centralize and secure passwords for our company. This product has also helped secure our clients passwords for internal use as well provide a portal for our clients to use which helps provide value to our clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked most about Passportal is how you can manage your clients. I like that i can private label the product for our company. The mobile app is great and very handy and works well. Securing our clients passwords has been a huge benefit.

Cons:

Initial setup was not so intuitive and needed to run through the training twice.

Reasons for choosing Passportal

The ability to private label this product as well as the price point.