Zapnito 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Zapnito

4.6

(70)

Pricing

Starting at £13,200.00 per year

About Zapnito

Zapnito is the community platform built for personalized knowledge sharing.

Maximize customer lifetime value by connecting customers to trusted knowledge and people — at the right time. With Zapnito, you can build a custom branded community platform and host discussions, content, courses, events and more – under one domain.

To ensure your community’s long-term success – engagement dashboards help drive ROI, and our team of UK-based experts provide essential strategic guidance.

Since 2015, Zapnito has helped industry leading B2B brands to transform millions of customers into community participants – making us the perfect technology partner to power community-led growth.

In addition to providing a leading online community platform, Zapnito also offers expert strategic support and the Zapnito Community brings together 500+ community leaders to learn, share and connect

Zapnito Screenshots

Zapnito Pricing and Plans

Starting price: £13,200.00 per year

Free Trial

Free Version

Starter

£13,200.00

per year

No plan information available

Scale

Pricing available upon request

No plan information available

Enterprise

Pricing available upon request

No plan information available

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Zapnito Features

Popular features found in Knowledge Base
Feedback Management
Multi-Language
Rich Text Editor
Self Service Portal
More features of Zapnito
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Chat/Messaging
Commenting/Notes
Communication Management
Contact Database
Content Management
Customizable Branding
Dashboard
Data Import/Export
Discussions/Forums
Drag & Drop
Email Management
Email Reminders
Engagement Tracking
Event Management
Filtering
Group Management
Ideation
Knowledge Base Management
Live Chat
Member Directory
Membership Management
@mentions
Mobile Access
Moderation
Personalization
Real-Time Notifications
Reporting & Statistics
Single Sign On
Social Media Integration
SSL Security
Third-Party Integrations
User Management
Web Notifications
Website Management

Zapnito Integrations

Stripe

Zapier

GoSquared

Zapnito User Reviews

Overall Rating

4.6

Ratings Breakdown

66%

31%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.9

Functionality

4.2

Willemien B.

Verified reviewer

International Affairs

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed October 2023

Managing an online community

I am very impressed about the possibilities that Zapnito offers in helping to build and manage an online community, and the proactive and professional advice from the team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The OECD Forum Network that was managed with Zapnito's software and help looks very good, and generates a lot of traffic from our various stakeholders to the site. It has helped us develop a community and an ongoing conversation around the annual OECD Forum, which is the reason why it was set up. It has also been very helpful to receive regular updates from the Zapnito team on traffic to the site, as well as ongoing support.

Cons:

We started working with Zapnito in 2017, with very little experience of managing an online community. There are a number of initiatives that the OECD team could have undertaken, and it would be helpful if Zapnito would also provide training workshops to help develop these types of skills.

Laura B.

Verified reviewer

Information Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2022

Great out of the box solution that can meet variety of needs for content driven communities

The team we're working with are absolutely fantastic, always there to listen and help.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

In short - content publishing, the way discussions can be organised (the discussions themselves are going to have an upgrade son, which I look forward to). The product is pretty comprehensive if you are looking for out of the box community platform solution - it's a well rounded product, and over the past 3 years we have seen then grow and improve a lot, bringing out new features all the time.

Cons:

The ability to crunch the data is there, but I look forward to it being improved. Especially when it comes to profiling members based on their priorities, and offering different experiences or 1:1 connection recommendation. But there are tools we can use in combination with Zapnito to aid this, so not a huge limitation.

Charles H.

Verified reviewer

E-Learning

51-200 employees

Used weekly for less than 6 months

Reviewed February 2022

On the right track if your a train but I want to fly

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

I like the ease in connection with other members on the platform.

Cons:

This seems like the step in the right direction to set up a community online but the posting and feed capabilities are primitive.

Reasons for choosing Zapnito

Company decided

Ben J.

Verified reviewer

Publishing

501-1000 employees

Used daily for more than 2 years

Reviewed November 2017

Great for showcasing content from expert communities

We use zapnito for a variety of purposes, but mainly for online community blogs for our editors, authors and invited contributors. It has given us a platform for community discussion around our journals, with little development time needed from us, helping to raise our visibility and strengthen our relationship with the research community. I would highly recommend them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The site looks beautiful and is a great way of displaying content. The site can be customised a lot, especially if you work with their designer on options for the homepage. Images and videos in particular do really well. It's also very easy to use, so much so that we don't really provide any training for our journal authors, who write for the site, which saves us a great deal of time.

Cons:

There is some work to be done on using zapnito for online engagement, as commenting is fine but underused, so we're excited to see the new Conversations function, which is now in beta.

Emma F.

Verified reviewer

Human Resources

11-50 employees

Used daily for less than 12 months

Reviewed February 2022

Expert Communities bringing customers and prospects together

Zapnito as a platform is great, their own community is so helpful in terms of support. Special shout-out to our CSM Maria, who does an outstanding job of supporting us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Zapnito has all of the core functionality I'd expect from a community platform, so overall has a really solid base. My favourite thing is actually the look and feel of our homepage as it's evolved. They're putting in so much effort and thought behind their roadmap and that's coming through month on month. The platforms progress is impressive!

Cons:

The dream would be to plug the community analytics into our CRM, but I am sure one day I'll get my wish.

Steve H.

Verified reviewer

Publishing

51-200 employees

Used daily for less than 6 months

Review source

Reviewed July 2019

Unique approach combined with great customer support

Our customer engagement on a community-style platform through a homegrown solution needed work - the ability to help users to connect with one another, but keep a specific focus on content and conversation groups meant our needs were quite varied. Ultimately, we want to drive customer engagement and usage to demonstrate value for a membership service - we won't know for some time yet whether we've yet hit the heights we're aspiring to. Still, throughout the planning and rollout phases, Zapnito have been impeccable in their problem-solving ability and tailoring their approach to us. The platform is set up to meet our needs, we've been able to customise to what we need in about 95% of instances where we've wanted to, and we've received positive feedback from users as we've rolled this out.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I'm most interested in two things: First, the potential to let contributors become content creators and for them to position themselves as experts - this is extremely well set up to do that. Second, I like the adaptability of the platform - it's intuitive to set up, but we've been able to take a different approach to many of the other examples of platform users that we've come across, which has helped adapt to our needs.

Cons:

It would be good to have more white-label functions: if we didn't like the names of 'rooms' for example, we might want to change that. That said, there's not yet been many instances where Zapnito haven't been able to either adjust to what we needed, or put it on their roadmap for development.

Judith B.

Verified reviewer

Consumer Electronics

201-500 employees

Used daily for less than 12 months

Reviewed November 2017

Easy to use, lots of useful features, new features added regularly, fantastic customer support

A tailored website with all the functionality we need, but without the long development and testing time and at a very good price.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's been very easy to use and adapt to our needs. It is instinctive to use and has allowed us to create a site that exactly fits with what we want - every time I've had a question about something we'd like to do, the team has been able to show me a feature that can do it. I've also been impressed by the new features introduced on a pretty much weekly basis. Everything is backed up with efficient, professional and friendly customer support - every time I've had a question, I've received help quickly.

Cons:

Missing the 'slack-like' functionality of conversations, but I understand this is in the pipeline and will be introduced soon.

Ian B.

Verified reviewer

Publishing

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed March 2018

Great team and a really great product.

Probably the best way to rapidly create bespoke community experiences for your audience. It's a great resource to add to your toolkit.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very fast to set up new networks, the team are always hands on to help the setup process run smoothly. The product has a great UI that the audience/customer finds really intuitive.

Harry W.

Verified reviewer

Information Services

11-50 employees

Used weekly for less than 12 months

Reviewed November 2022

An excellent community intelligence platform

I don't speak with the Zapnito team directly but have heard positive things from our CS team and the [SENSITIVE CONTENT]

Ratings Breakdown

Ease of use

Functionality

Pros:

I work in the sales team, so my role is to promote the platform and community - the vast majority of the feedback I receive is that it's a very good user experience and it's easy to use. Which makes my job easier!

Cons:

It can be sometimes hard to find the content you are looking for, although we recently migrated and re-tagged our content library which has helped with this.