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Dynamics 365 vs Zoho CRM

Updated February 5, 2026

Dynamics 365 vs Zoho CRM: Which is best for you?

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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$50.00

per month

$14.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Dispatch Management
4.89
Knowledge Management
4.75
Consolidation/Roll-Up
4.67
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Real-Time Notifications
4.93
Gamification
4.88
Real-Time Analytics
4.86
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Integrations
Microsoft Excel
Microsoft Excel
airSlate SignNow
airSlate SignNow
LinkedIn for Business
LinkedIn for Business
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Google Ads
Google Ads
Zoho Social
Zoho Social
Zoho Survey
Zoho Survey
See All
Pros / Cons
  • D365 with SAP CRM is a great tool as a sales platform to improve sales performance productivity with increased efficiency using copilot
  • Customization options are limited compared to competitors and it takes extra steps to view and analyze data, which can be frustrating for users who need to make quick, data-driven decisions.
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  • I prefer to have machine, contact, and deal history under one hood; this has facilitated my ability to respond to clients within a short time and also enable me to coordinate with sales.
  • It got lot of fragmented like alerts, real messages messed up or buried in unwanted zero value automated alerts.
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Ease-of-Use
4.1/ 5
Highest performing feature
in the comparison
4.2/ 5
Value for Money
4.1/ 5
Highest performing feature
in the comparison
4.3/ 5
Customer Support
Highest performing feature
in the comparison
4.2/ 5
4.1/ 5
Functionality
4.3/ 5
4.3/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2026
FrontRunners 2026
Advisor
  Recommendations
N/A
17 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad