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LiveAgent vs Demandforce: Which is best for you?
per month
Pricing available upon request
and Demo
Features
- Live Agent has the live typing insights which makes it easy for me to review what the client has typed before they hit send hence giving me a quickest way to respond on time, the interface has been kept clean to access all messages easily in the inbox
- It is a bit hard to edit a table because there is no option to delete rows or columns.
- The Sales team and the setup team were pretty good and supportive, but in hindsight, they likely overpromised on their terms. While discussing terms for our business to join them, we received promises about the evaluation period we would be given to make sure the software met our needs, we received promises that phone hardware would be provided to us and the ownership of such would be ours, and most of all, we received promises that the software would work with our existing EHR and internet network.
- I wasn’t even able to get into my account using that password several weeks later which exposed my data to a security leak.
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Recommendations
