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Userbrain vs Dovetail

Updated January 14, 2026

Userbrain vs Dovetail: Which is best for you?

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Custom shortlist of 3-5 vendors
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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$59.00

per month

$29.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Usability Testing
4.32
Video recording/Transcriptions
4.07
Surveys & Feedback
3.80
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API
4.83
User Research Analysis
4.81
Annotations
4.75
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Integrations
Google Analytics 360
Google Analytics 360
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Dropbox Business
Dropbox Business
Help Scout
Help Scout
Intercom
Intercom
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Pros / Cons
  • I also found their AI analysis tool useful which optimised our workflow massively.
  • Features are fine but we were not using the platform so I downgraded to the free plan 5 minutes after receiving the monthly email and requested a refund for the month that I would not be using their service.
Read more
  • The ability to centralize all our research data, tag insights, and create visualizations helps us spot trends quickly and make better decisions
  • The inability to limit access to a single recording from within a folder makes it challenging to collaborate when proprietary information is involved.
Read more
Ease-of-Use
4.5/ 5
Highest performing feature
in the comparison
4.6/ 5
Value for Money
4.3/ 5
Highest performing feature
in the comparison
4.4/ 5
Customer Support
4.5/ 5
Highest performing feature
in the comparison
4.7/ 5
Functionality
4/ 5
Highest performing feature
in the comparison
4.3/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
N/A
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad