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CXone Mpower vs Calabrio ONE: Which is best for you?
per month
one time
and Demo
Features
- It significantly simplifies handling multichannel interactions—voice, chat, email—within a single dashboard.
- Some of the reporting sometimes seems "off" or makes supervisors question if we're understanding how the parameters are defined.
- It allows us to create custom dashboards, reports, and visualizations to help our teams better understand their performance and data.
- Calabrio does not do that so I have to set an alarm on my phone and when it goes off it interrupts my calls because I'm not going to change the volume from my morning alarms.
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Recommendations
