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UserWay Accessibility Widget vs Dovetail

Updated February 5, 2026

UserWay Accessibility Widget vs Dovetail: Which is best for you?

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1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$69.00

per month

$29.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Search/Filter
4.82
Monitoring
4.76
Website Accessibility Tools
4.75
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API
4.83
User Research Analysis
4.81
Annotations
4.75
See All
Integrations
BigCommerce
BigCommerce
Drupal Commerce
Drupal Commerce
Drupal
Drupal
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Dropbox Business
Dropbox Business
Help Scout
Help Scout
Intercom
Intercom
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Pros / Cons
  • I got the UserWay widget because we want to help out all of our patients including ones that are special needs and to make our website accessible to everyone.
  • I would comment the language selector, I don't like how it flashes the native language and then it translates it, this has to do with how the page loads then userway widget but its not a great experience in my opinion.
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  • The ability to centralize all our research data, tag insights, and create visualizations helps us spot trends quickly and make better decisions
  • The inability to limit access to a single recording from within a folder makes it challenging to collaborate when proprietary information is involved.
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Ease-of-Use
Highest performing feature
in the comparison
4.9/ 5
4.6/ 5
Value for Money
Highest performing feature
in the comparison
4.6/ 5
4.4/ 5
Customer Support
Highest performing feature
in the comparison
4.9/ 5
4.7/ 5
Functionality
Highest performing feature
in the comparison
4.8/ 5
4.3/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
N/A
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad