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Josh P.
Advisor, 7 years
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Updated January 13, 2026
Calabrio ONE vs Genesys Cloud CX: Which is best for you?
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1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$295.00
one time
$75.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
Performance Management
4.95
Skills Tracking
4.90
Variable Workforce
4.88
See All
Queue Management
4.89
Quality Management
4.88
Computer Telephony Integration
4.74
See All
Integrations
See All
See All
Pros / Cons
- It allows us to create custom dashboards, reports, and visualizations to help our teams better understand their performance and data.
- Calabrio does not do that so I have to set an alarm on my phone and when it goes off it interrupts my calls because I'm not going to change the volume from my morning alarms.
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- Its cloud-based setup allows for quick deployment and flexibility, which is ideal for businesses of all sizes, especially those with remote teams.
- Occasional system bugs or downtimes have been reported, which can disrupt operations, and support response times for non-critical issues can sometimes be slower than expected.
Read more
Ease-of-Use
Highest performing feature
in the comparison
4.6/ 5in the comparison
4.4/ 5
Value for Money
Highest performing feature
in the comparison
4.4/ 5in the comparison
4.1/ 5
Customer Support
Highest performing feature
in the comparison
4.5/ 5in the comparison
4/ 5
Functionality
Highest performing feature
in the comparison
4.3/ 5in the comparison
4.2/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
FrontRunners 2025
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
