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Avid CRM vs Dynamics 365

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Updated February 23, 2026

Avid CRM vs Dynamics 365: Which is best for you?

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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$25.00

per month

$50.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Contact Database
4.28
Shared Contacts
4.25
Contact Management
4.0
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Dispatch Management
4.89
Knowledge Management
4.75
Consolidation/Roll-Up
4.67
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Integrations
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Microsoft Excel
Microsoft Excel
airSlate SignNow
airSlate SignNow
LinkedIn for Business
LinkedIn for Business
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Pros / Cons
  • It was easy to setup and integrate with our already in use outlook accounts.
  • If you use it for all of the outlook contact management, then it is cumbersome to be able to consistently remove the same people from a contact export for email campaigns (like competitor contacts).
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  • D365 with SAP CRM is a great tool as a sales platform to improve sales performance productivity with increased efficiency using copilot
  • Customization options are limited compared to competitors and it takes extra steps to view and analyze data, which can be frustrating for users who need to make quick, data-driven decisions.
Read more
Ease-of-Use
3.9/ 5
Highest performing feature
in the comparison
4.1/ 5
Value for Money
Highest performing feature
in the comparison
4.2/ 5
4.1/ 5
Customer Support
Highest performing feature
in the comparison
4.4/ 5
4.2/ 5
Functionality
3.9/ 5
Highest performing feature
in the comparison
4.3/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
FrontRunners 2026
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad