Zendesk Suite vs yellow.ai: Which is best for you?

Overall, Zendesk suite serves as a robust and scalable support platform centralizing mulit-stakeholder support, improving response times through automation and self-service capabilities supported with analytics to report on support metrics.

They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update.

Adding to this, they have an excellent support team to help you out in all possible scenarios.

The platform can be a bit pricey compared to some other AI-powered customer service solutions, so it may not be the best fit for businesses with a limited budget.-Customer support can be slow to respond to inquiries or issues, which can be frustrating if you need help right away.