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Zendesk Suite vs Unless: Which is best for you?
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Features
- Overall, Zendesk suite serves as a robust and scalable support platform centralizing mulit-stakeholder support, improving response times through automation and self-service capabilities supported with analytics to report on support metrics.
- They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update.
- I'm constantly trying to find ways to make my viral traffic experiences more energetic and fun and unless is helping pull that off. And the amount of growth in the tool in the past 2 years has made it much easier to understand and use.
- Sometimes I found the interface to be a little clunky.
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Recommendations
