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Zendesk Suite vs ALVAO Service Desk: Which is best for you?
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Features
- Overall, Zendesk suite serves as a robust and scalable support platform centralizing mulit-stakeholder support, improving response times through automation and self-service capabilities supported with analytics to report on support metrics.
- They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update.
- The solution allows us to be more efficient than we might otherwise be, and its user interface and features are far better than the previous ticket systems I have used.
- Before ALVAO we got all requeste by phone, emails or in person, making difficult to manage it.
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Recommendations
