Zendesk Suite vs ServiceNow Customer Service Management: Which is best for you?

Overall, Zendesk suite serves as a robust and scalable support platform centralizing mulit-stakeholder support, improving response times through automation and self-service capabilities supported with analytics to report on support metrics.

They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update.

It provides full integration with teams and tasks, allowing to easy monitoring their status and progress

At times, I find it not very intuitive and also certain features seem a little overwhelming for the beginners.