Zendesk Suite vs AzureDesk: Which is best for you?

Overall, Zendesk suite serves as a robust and scalable support platform centralizing mulit-stakeholder support, improving response times through automation and self-service capabilities supported with analytics to report on support metrics.

They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update.

It wasn't bad to setup, I've had much worse! And since, we've been happy with testing a trial.

Problem with maintenance of the issues.