Zendesk Suite vs Web Help Desk: Which is best for you?

Overall, Zendesk suite serves as a robust and scalable support platform centralizing mulit-stakeholder support, improving response times through automation and self-service capabilities supported with analytics to report on support metrics.

They do a terrible job of screening for junk and spam letting a significant numbers of spam and malicious messages through and flagging real customer message en masse after each update.

The search and filtering system is absolutely amazing, giving you the option to allowing you to build queries with any combination of data to include or exclude

Lack of features and no integration abilities.