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ServiceNow vs Desk Manager

Updated February 4, 2026

ServiceNow vs Desk Manager: Which is best for you?

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1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$100.00

per month

Pricing available upon request

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Project Management
4.67
IT Asset Management
4.63
Issue Auditing
4.57
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Workflow Management
4.80
Support Ticket Tracking
4.79
Support Ticket Management
4.74
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Integrations
Workato
Workato
IFTTT
IFTTT
Zapier
Zapier
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Telegram
Telegram
Discord
Discord
WhatsApp
WhatsApp
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Pros / Cons
  • The ability to automate workflows, track incidents, and manage changes in a structured and auditable way really improves operational efficiency.
  • One annoying bug--or feature, not sure--is that as soon as you click the publish or update button on an article, it will redirect you away from the article page do you'll have to go search for it again--very annoying.
Read more
  • Interface with quickbooks that saves me time
Ease-of-Use
4.2/ 5
Highest performing feature
in the comparison
4.7/ 5
Value for Money
4.1/ 5
Highest performing feature
in the comparison
4.6/ 5
Customer Support
4.3/ 5
Highest performing feature
in the comparison
4.9/ 5
Functionality
4.5/ 5
Highest performing feature
in the comparison
4.7/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2026
FrontRunners 2026
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad