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Josh P.
Advisor, 7 years
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Updated February 4, 2026
ServiceNow Customer Service Management vs Zoho Desk: Which is best for you?
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1 million+ businesses helped
2 million+ verified software reviews
Starting Price
Pricing available upon request
$9.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
Business Process Automation
4.71
Workflow Configuration
4.71
Ticket Management
4.67
See All
SSL Security
4.88
Issue Tracking
4.71
Chat/Messaging
4.71
See All
Integrations
See All
See All
Pros / Cons
- It provides full integration with teams and tasks, allowing to easy monitoring their status and progress
- At times, I find it not very intuitive and also certain features seem a little overwhelming for the beginners.
Read more
- Decent support manager, that shines with the rest of the Zoho Suite, as it allows a very streamlined workflow, specially with Zoho Projects, Bugtracker and Analytics.
- There were some instances of bafflement and that Blueprint drag and drop would need some tweaking and tweaking before it obeyed the requirements of a complex automation workflow.
Read more
Ease-of-Use
4.1/ 5
Highest performing feature
in the comparison
4.4/ 5in the comparison
Value for Money
4.1/ 5
Highest performing feature
in the comparison
4.5/ 5in the comparison
Customer Support
4.2/ 5
Highest performing feature
in the comparison
4.3/ 5in the comparison
Functionality
4.3/ 5
Highest performing feature
in the comparison
4.5/ 5in the comparison
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
FrontRunners 2026
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
