Cherwell Service Management vs Dynamics 365: Which is best for you?

The feature I like most about Cherwell is it's workflow management feature for IT change controls.

There is not really a good way to track the ticket when it is submitted and does not alert you by email of the status.

D365 with SAP CRM is a great tool as a sales platform to improve sales performance productivity with increased efficiency using copilot

Customization options are limited compared to competitors and it takes extra steps to view and analyze data, which can be frustrating for users who need to make quick, data-driven decisions.