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Cherwell Service Management vs Dynamics 365: Which is best for you?
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Features
- The feature I like most about Cherwell is it's workflow management feature for IT change controls.
- There is not really a good way to track the ticket when it is submitted and does not alert you by email of the status.
- For salespeople, it removes a lot of the usual admin - meetings are quick to log, and the Microsoft 365 integration makes a real difference, allowing calls to be made directly from the platform while automatically capturing and recording meetings.
- There is nothing I would say I dislike about dynamics 365, however we do have some intermittent problems with certain add ins we use such as the CRM to Genesys softphone not loading for our advisers and contact centre agents which can cause some operational issues from time to time.
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Recommendations
