1 million+ businesses helped. Get advice
Get Free Advice
Home

/

Call Center Software

/

Ameyo vs Freshdesk

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.
Updated February 23, 2026

Ameyo vs Freshdesk: Which is best for you?

Talk to a human
Advice from pros
Custom shortlist of 3-5 products
CTA Compare
55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price

Pricing available upon request

$19.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
See all
Product Screenshot
See all
Top Rated
  Features
VoIP Connection
4.71
Call Center Management
4.58
Automatic Call Distribution
4.53
See All
Inbox Management
4.93
Activity Dashboard
4.89
Recurring Issues
4.86
See All
Integrations
Freshdesk
Freshdesk
SugarCRM
SugarCRM
Salesforce Sales Cloud
Salesforce Sales Cloud
See All
Campaign Monitor by Marigold
Campaign Monitor by Marigold
Klips
Klips
Localize
Localize
See All
Pros / Cons
  • I would rate it 10 on 10 as i am working in a prestigious institute and we are using this software for admission calling so Ameyo Calling Software has transformed our admission calling process!
  • I would like to suggest the Ameyo team to add some more features such as lead management, smart view, and very important is to work on server because many times I have faced server issue which causes a big problem for daily user as we are not allowed to use our personal.
Read more
  • We needed a basic helpdesk system for a furniture retail back office, and Freshdesk was a good fit for creating tickets, assigning them to resources, and tracking them to resolution.
  • You do not need to customise it as much as other platforms but then you can't get additional functionality that you require from it either.
Read more
Ease-of-Use
4.2/ 5
Highest performing feature
in the comparison
4.5/ 5
Value for Money
3.9/ 5
Highest performing feature
in the comparison
4.4/ 5
Customer Support
3.8/ 5
Highest performing feature
in the comparison
4.5/ 5
Functionality
4/ 5
Highest performing feature
in the comparison
4.3/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
FrontRunners 2026
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad