TeamSupport Messaging & Live Chat 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

TeamSupport Messaging & Live Chat

4.6

(114)

Pricing

Starting at $29.00 per month

About TeamSupport Messaging & Live Chat

TeamSupport's Messaging & Live Chat leverages the power of connection to unify your support, sales, and marketing teams in addition to your customer experience.

With powerful auto-routing tools, AI-powered chatbots, omnichannel capabilities, and analytics; TeamSupport's platform provides you with the insights needed to engage in deep conversations that drive impact.

By using the chat to meet customer needs when and where it is convenient for them, the chat platform allows you to build trusting customer relationships that are held to the highest security standards. Messaging & Live Chat is compliant with HIPAA, GDPR, and other privacy laws.

TeamSupport Messaging & Live Chat Screenshots

TeamSupport Messaging & Live Chat Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Chat Support

$29.00

per user, per month

Plan includes:

Omni-Channel Conversation Management
Advanced Routing
Custom Branded Experiences
Conversation Collaboration

Essential Support

$35.00

per user, per month

Plan includes:

Ticketing System
Omnichannel
AI-powered Chatbots
Customer Hub and self-service Portal
Knowledge Base
Prebuilt Analytics Dashboards
Core Integrations
Workflow Management and Ticket Automation
Customer Satisfaction (CSAT) Surveys
Proprietary Customer Distress Index (CDI) Scoring

Professional Support

$49.00

per user, per month

Plan includes:

Fully Customizable Visitor and Agent Experience
Messaging Supervisor
Messaging Audit Logs
Messaging Auto-translate

Enterprise Support

Pricing available upon request

Plan includes:

Support for Multiple Brands/Product Lines
Advanced Reporting and Customizable Dashboards
Sandbox
Asset and Inventory Management

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TeamSupport Messaging & Live Chat Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of TeamSupport Messaging & Live Chat
AI/Machine Learning
Automated Responses
Chatbot
Customer Engagement
Customer Experience Management
Customer Support
Customizable Branding
Dashboard
Lead Capture
Live Chat
Pre-Configured Bot
Proactive Chat
Real-time Consumer-facing Chat
Widgets

TeamSupport Messaging & Live Chat Integrations

HubSpot CRM

Mailchimp

ServiceNow

Slack

Salesforce Starter

Microsoft Teams

See all 7 integrations

TeamSupport Messaging & Live Chat User Reviews

Overall Rating

4.6

Ratings Breakdown

67%

28%

Secondary Ratings

Ease of Use

4.6

Value for money

4.4

Customer support

4.5

Functionality

4.4

Josh C.

Verified reviewer

Consumer Electronics

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2019

The best chat solution we've found

We've tried several chat solutions over the years and found SnapEngage to be the most feature rich, easy to use, and best value available. Highly recommended.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Tons of customization features. Their proactive chat feature is especially useful for us. The fact that it can be tuned to show specific message on certain pages allows us to provide a more personal chat experience while still using automation to reduce workload.

Cons:

I preferred the old interface prior to their latest refresh/redesign, but that's more a matter of preference.

Peter M.

Verified reviewer

Law Practice

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Trusted since 2012

We just love SnapEngagement. We have been using the software on our websites since 2012. The customer service is top notch and the accessibility of the chat features for our on the go team is a huge plus. Unlike automated services, I am able to put my team in front of potential clients. As a law firm, it is a huge plus for someone seeking legal guidance for their businesses, to be able to ask quick questions and feel like they have accessibility to someone with knowledge. It allows us to close the gap and retain the leads until our attorneys get back to them. From this, we have high conversion rates. The program always pays for itself the first month of the fiscal year. SnapEngagement has been a part of our team for many years and we look forward to continuing to use SnapEngagment for many more.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use, customizable, and accessible on the go. My team loves it and we have a high conversion rate with legitimate leads. It allows actual on team staff to interact with potential clients and that, unlike automated chat services or third-party services, adds significant value in the "closing" process.

Cons:

I do not have many bad things to say. It would be a stretch for me to say something I dislike here.

Verified

Reviewer

Real Estate

51-200 employees

Used daily for less than 2 years

Review source

Reviewed June 2018

Using Snapenage is easy!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Snap engage is great for integrating into other products and great for their chat service. It's easy to use.

Cons:

It can be buggy. There have been many times where the service has gone down, tickets are not created, chats are reassigned or disappear.

Steve G.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

snapengage productivity

Increased productivity. Improved customer service. Reduced response times. Full transcript of each chat message. Secure and reliable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

by introducing the snapengage system we have reduced calls to our helpline by 60% and yet we keep more customers happy becuase we can attend to their queries immediately, rather than waiting for someone to call them back. With each support agent being able to handle multiple support requests means our productivity and customer service have dramatically improved.

Cons:

For us there have been no downsides at all... the integration was quick and easy and the system works very well.

Mike H.

Verified reviewer

Building Materials

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

SnapEngage

Overall, SnapEngage has given us a great opportunity to interact directly with our customers across Europe, it integrates with the systems we are already using, and it's metrics and reporting help us identify areas for improvement and levels of engagement internally.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SnapEngage was very easy to setup and test, within an hour we were setup and testing the system with a couple of users. From there it was straightforward to scale, and roll out to other countries across Europe.

Cons:

Can be difficult to know what features are included in your subscription, especially when new ones are added.

Darren L.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2019

A partner in customer satisfaction

We chose SnapEngage after a long review. Our support people like it, so I like it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy to install. It is configurable to our needs. It works very well across multiple domains and sub-domains, uniting our chat in a single dashboard. Works well with our analytics.

Cons:

There's nothing I can think of that we don't like about it. I guess there are some times when chat doesn't appear in a web browser due to user configuration, but I don't think there's much that can be done about that.

Trevor L.

Verified reviewer

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed October 2017

Great for chatting with customers and seeing what they're typing before sending

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Seeing what a customer is saying prior to them sending it. It really helps with answering questions as fast as possible

Cons:

Not able to see what other colleagues are doing real time. This feature would really help with training new users.

Ernest K.

Verified reviewer

Consumer Goods

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed April 2019

Great Value

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform is very quick and easy to setup. It has all the expected functionalities of a chat only platform.

Cons:

Recently the reduction of customization via the new chat designer. I wish it had a way of mapping or formatting the data from the extra fields. It's just inserted into an email is a query-string and makes it hard to parse and input the variables into a case form in our CRM/ERP.

Brice P.

Verified reviewer

Higher Education

201-500 employees

Used monthly for less than 2 years

Review source

Reviewed April 2018

SnapEngage allows website visitors to ask our students real-time questions about business school

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It allows our student ambassadors to chat with prospective applicants and answer their questions in real time, cutting down on the lag time usually experienced with email. It also directs questions to those who are more capabale of answering them than a simple front desk phone call. SnapEngage also interfaced with our marketing platform, allowing us to do lead capture for future marketing.

Cons:

The structure of the chat client is a bit rigid, and the UI of the dashboard isn't as visually appealing as other comparable hosted software platforms. The metrics provided are decent, especially for the price, but aren't nearly as valuable as they could be.

Brooke O.

Verified reviewer

51-200 employees

Used daily for less than 6 months

Review source

Reviewed February 2018

Tested Many, SnapEngage was the Best

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

You can have different widgets on different pages, so you can have an away message and form on some and a chat now button on others.

Cons:

You aren't able to test different messaging on the chat button, which we would like to do. This isn't a deal breaker though, plenty of other good features.

Showing 1 - 10 of 114 Reviews

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