TeamSupport Messaging & Live Chat 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

TeamSupport Messaging & Live Chat

4.6

(114)

Pricing

Starting at $29.00 per month

About TeamSupport Messaging & Live Chat

TeamSupport's Messaging & Live Chat leverages the power of connection to unify your support, sales, and marketing teams in addition to your customer experience.

With powerful auto-routing tools, AI-powered chatbots, omnichannel capabilities, and analytics; TeamSupport's platform provides you with the insights needed to engage in deep conversations that drive impact.

By using the chat to meet customer needs when and where it is convenient for them, the chat platform allows you to build trusting customer relationships that are held to the highest security standards. Messaging & Live Chat is compliant with HIPAA, GDPR, and other privacy laws.

TeamSupport Messaging & Live Chat Screenshots

TeamSupport Messaging & Live Chat Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Chat Support

$29.00

per user, per month

Plan includes:

Omni-Channel Conversation Management
Advanced Routing
Custom Branded Experiences
Conversation Collaboration

Essential Support

$35.00

per user, per month

Plan includes:

Ticketing System
Omnichannel
AI-powered Chatbots
Customer Hub and self-service Portal
Knowledge Base
Prebuilt Analytics Dashboards
Core Integrations
Workflow Management and Ticket Automation
Customer Satisfaction (CSAT) Surveys
Proprietary Customer Distress Index (CDI) Scoring

Professional Support

$49.00

per user, per month

Plan includes:

Fully Customizable Visitor and Agent Experience
Messaging Supervisor
Messaging Audit Logs
Messaging Auto-translate

Enterprise Support

Pricing available upon request

Plan includes:

Support for Multiple Brands/Product Lines
Advanced Reporting and Customizable Dashboards
Sandbox
Asset and Inventory Management

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TeamSupport Messaging & Live Chat Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of TeamSupport Messaging & Live Chat
AI/Machine Learning
Automated Responses
Chatbot
Customer Engagement
Customer Experience Management
Customer Support
Customizable Branding
Dashboard
Lead Capture
Live Chat
Pre-Configured Bot
Proactive Chat
Real-time Consumer-facing Chat
Widgets

TeamSupport Messaging & Live Chat Integrations

HubSpot CRM

Mailchimp

ServiceNow

Slack

Salesforce Starter

Microsoft Teams

See all 7 integrations

TeamSupport Messaging & Live Chat User Reviews

Overall Rating

4.6

Ratings Breakdown

67%

28%

Secondary Ratings

Ease of Use

4.6

Value for money

4.4

Customer support

4.5

Functionality

4.4

Quandra T.

Verified reviewer

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2017

Very easy chat interface with extra additions you didn't know you needed but you really do.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the ratings you can read afterward. This could be largely because I always get very good ratings, however, it's always great to see the negative feedback as well. Another feature is the one where you can request a document for the person on the other end to upload. I've only recently started using it in the past month but it's super useful and I don't know why it took me so long to find it. And the fact that it tells you what OS and browser they're using is golden. Also where they are in the world, for those times you need to make some small talk.

Cons:

Sometimes, it'll glitch out and you can't get rid of of certain chats without closing and reopening the software, but that's the only gripe I have!

Richard M.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2020

SnapEngage for a Small Software Company

We love SnapEngage. It makes communicating with website visitors, customers, and potential customers painless and crisp. The Chat window and proactive Chat look great on our site and allow us to engage with customers without appearing too pushy. We have been able to head-off much confusion from customers and calls into our Support Center by quickly and easily answering their questions as soon as they have them. The data we have gathered from our live Chats have allowed us to efficiently reorganize our website and transform our messaging in all mediums. Sales have only gone up since we instituted SnapEngage.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SnapEngage works great for quick communication with customers and visitors to your site. My favorite component of the setup is the ability to tailor Chat windows and proactive messaging depending on the specific page the customer or website visitor is visiting. We can have different questions and suggestions posed to customers depending on exactly what they are looking at, at that specific time. If they are in the online store we can ask them exactly what products they are looking at and what might work best for them. If they are on an informational page we can ask more open-ended questions to get the conversation started. It works great.

Cons:

Sometimes the transfer of a Chat conversation from one agent to another can be "clunky". Sometimes it takes awhile and appears disjointed to the customer on the Chat with the agents.

Reasons for choosing TeamSupport Messaging & Live Chat

SnapEngage is very easy to setup and has very useful customer support. As soon as you enter their website there is a live agent ready to help you and answer any of the questions you have. They are also always putting out updates and new features.

Carli N.

Verified reviewer

Consumer Goods

51-200 employees

Used daily for less than 12 months

Review source

Reviewed December 2025

Ease of use and helpful team collaboration

My overall experience with Team support messaging and live chat has been positive and helpful to my team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about Teams Team support messaging and live chat is it's help with team collaboration. Also ease of use when it comes to meetings.

Cons:

What I like least about team support messaging and live chat is it does have frequent updates but that's still such a small issue, it can be looked over.

Verified

Reviewer

E-Learning

201-500 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Needs Better ai tools

Take a look at what flow.ai is doing. You should already be doing this. If you are and it’s an extra charge then that’s too much. We already pay extensively for your services.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Widgets are nice. But I don’t have too many pros besides your logging.

Cons:

Cannot create automatic conversational flows. Cannot create ai powered chatbots. No NLP engines. Snapengage needs an update.

Rita S.

Verified reviewer

Hospitality

51-200 employees

Used monthly for less than 2 years

Review source

Reviewed August 2019

Good Chat widget to add to your website

By adding the SnapEngage widget on our website we were able to increase the number of enquiries and start better conversations with our clients. we

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use from as a customer and as a company. All analytics available when you log into the back end of the website, you can check the log of all conversations had. It is very user friendly so no need for intense training

Cons:

we wish that this integrated with the CRM we use, Hubspot as it would be great to be able to see the interactions with customers via snap engage on the contact's timeline on Hubspot CRM. Never the less, we still use Snap Engage and love it!

Reasons for choosing TeamSupport Messaging & Live Chat

Snap Engage was the best tool, when taking in consideration price vs functionality vs usability.

Verified

Reviewer

Design

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed January 2025

LIve Chat experience

We've tried several chat solutions over the years and found SnapEngage to be the most feature rich, easy to use, and best value and Highly recommended messaging tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like TeamSupport a lot. It has helped us get in touch with our customers through live chats, IT ticketing system, and reply to inquiries on time, thus improving our relationship with our customers.

Cons:

I do not have many bad things to say. It would be a stretch for me to say something I dislike here.

Taylor K.

Verified reviewer

Hospitality

501-1000 employees

Used weekly for less than 2 years

Review source

Reviewed January 2025

Simplicity at its Finest

My experience has been positive. I really enjoy the access i have at the tip of my finger to contact my colleagues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that it gives the ability to connect with colleagues and costumers with simplicity.

Cons:

I suppose a con would be the limited options within the program, though that is the point as it is supposed to be a simplified program.

Daniel C.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

SnapEngage does what we need it to do, but the software isn't perfect

We often had visitors coming to our site without engaging with a demo request form or reaching out to our tech support team. After we implemented chat, our agents regularly send support requests to IT as a ticket, and we receive leads a few times a week. We are able to catch leads more easily this way. The proactive chat is especially helpful for this.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software was fairly simple to implement and hasn't caused any problems on our WordPress website. Managing multiple chats isn't difficult. I appreciate the chat stats report with metrics for visitors to the website who contact us. There are many options for managing the proactive chat. The price has also been very reasonable for the duration of our time using it. When I can contact a support agent, they are very helpful and interested in making sure we can get the most out of our seats.

Cons:

The proactive chat designing interface is a little difficult to work with and unintuitive at first. I don't have to use it often, so every time I return to it, I have some trouble. Unless you go in a bit of a roundabout way, it can be confusing to get in touch with a support agent. The backend of the website is not very easy to navigate. Some of the menus and menu items are nested in a way that isn't obviously intuitive. It needs to be cleaned up a bit. And SnapEngage needs to offer a way to get in touch with a support agent more quickly and easily. I don't usually have time to sift through several articles when troubleshooting an urgent issue. Currently, their IP blocking setup doesn't allow an admin to properly ban visitors who harass our agents - I need to contact support if I want an effective, permanent ban. Like most things in the product, the functionality is there, but the interface and steps to perform it are a bit out of sync.

Steven M.

Verified reviewer

Financial Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

In your face, but not in YOUR face

We find that customers that are on our website convert better than customers that come in from other inbound lead avenues. They are actively in the moment interested in the product / service. They may have additional questions but are wary of providing personal details. Snap Engage allows us to communicate with them with few strings attached on the customer side.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We really liked how this software provided another touchpoint with potential customers. We have found that customers that visit your website have a much higher conversion rate.

Cons:

Our initial deployments found the software to be a bit too intrusive. We had to experiment a bit to find the nice middle-ground where we were being helpful but not pushy.

Josh E.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed October 2017

SnapEngage is an important part of my day to day routine

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Super easy to use and lots of settings so that I can make the chat functions work best for me. Proactive chat is a game changer for me, and it helps me capture leads that I otherwise wouldn't have the opportunity to connect with. It's also a very efficient way to answer questions via our website. It adds a very personal touch to strengthen the overall customer experience.

Showing 1 - 10 of 114 Reviews

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