Cohere 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Cohere

4.3

(16)

Pricing

Pricing available upon request

About Cohere

Cohere is a next-generation customer platform that enables you to automate conversations and interactions while driving support costs down and CSAT scores up.

With Cohere, you can quickly and easily resolve customer issues, without the need for human intervention. This allows you to focus on your business, while providing an excellent customer experience.

Cohere Screenshots

Cohere Pricing and Plans

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Free Trial

Free Version

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Cohere Features

Popular features found in Customer Engagement
Communication Management
Customer History
Feedback Management
Live Chat
Multi-Channel Communication
Reporting/Analytics
More features of Cohere
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Autoresponders
Chatbot
Chat/Messaging
Chat Transcript
Code-free Development
Configurable Workflow
Contextual Guidance
CRM
Customer Database
Customer Experience Management
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Fields
Drag & Drop
Email Management
Engagement Tracking
Event Triggered Actions
For Developers
Intent Recognition
Knowledge Base Management
Lead Capture
Monitoring
Multi-Channel Management
Multi-Language
Natural Language Processing
Natural Language Search
Performance Metrics
Pre-Configured Bot
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting & Statistics
Search/Filter
Sentiment Analysis
Social Media Integration
Speech Synthesis
Surveys & Feedback
Tagging
Third-Party Integrations
Visual Analytics
Widgets
Workflow Management

Cohere Integrations

Zendesk Sunshine

Cohere User Reviews

Overall Rating

4.3

Ratings Breakdown

50%

31%

13%

Secondary Ratings

Ease of Use

4.4

Value for money

3.8

Customer support

4.3

Functionality

3.9

Sadie P.

Verified reviewer

Internet

51-200 employees

Used daily for less than 12 months

Review source

Reviewed December 2021

Fantastic screen-sharing software.

Overall - amazing. The Cohere team is so helpful and amazing at their jobs, and the service does what any SaaS strives to do - operate smoothly in the background in making clients jobs easier. Cuboh <3's Cohere!

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

I really enjoy how to prevents adding another learning curve to our clients onboarding processes. Rather than teaching them how to set up a Zoom or Meet call and coach them through that, I can focus entirely on walking them through our software.

Cons:

I do find there are some limitations with the software regarding what I am able to do while on a call with clients - I'm unable to click or interact properly with some of the dropdown menus we use. I also find when clients use Safari or have ad-blockers installed, it prevents some of the functionality. Safari especially, I notice a lot of dropped connections/freezing.

Andy P.

Verified reviewer

Food & Beverages

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed December 2021

My Review

Having a view of our product live and helping customers with product flow issues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to have a coherent view of the use of the product. Being able to look at issues in real time was invaluable especially as we were getting the product up and running. Helping customers with issues became much easier as well.

Cons:

The replays feature does not have enough filters to be really useful, also the pricing was a bit high for the amount of sessions, we constantly were running out. We would use replays if you could filter sessions by multiple urls visited for example.

Jessica W.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 6 months

Review source

Reviewed December 2021

Cost effective but doesn't cover all my needs

I only use this software for the session replay so I can keep tabs on how our customers use it (to uncover bugs, or new product ideas, or behavior around usage, or to help with customer support tickets). I have an intern watch ~3hrs per week of sessions and report back weekly with a summary. She runs into plenty of UX issues with the app. Primarily - it's not obvious which sessions she's already watched so can't keep track of that. Has to pay close attention to the dates to decipher what she's already seen vs new.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cheaper than Fullstory, setup was easy enough, I like the live session option

Cons:

* We ship changes to our product weekly, and I hate that the screens look janky in the session replay. I assume it's because you're trying to apply new CSS to an old session but it looks like our customers are seeing bugs all over the screen when I know they're not. * Sessions often get 'stuck' part way through and won't continue playing, need to refresh the page which kicks you out of the session * I don't know how well the 'live' sessions work. Sometimes I receive a backend system error for a page crash, and when I got to Cohere to see what they clicked the session won't show up for 20 or more minutes

Reasons for switching to Cohere

Cost. We reached our session maximum and the next tier was wildly expensive. Otherwise I was happy with the service and it fit my needs.

Eduardo M.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 12 months

Review source

Reviewed December 2021

Bring customer support to the next level

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

If a user has an issue instead of talking through text and sending screenshots we can just jump into cohere and help them out. It helps us provide a throrugh customer support experience.

Cons:

A network tab manager would be useful, as well as an intercom integration which allows users to initiate the call through it.

Oli D.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 6 months

Review source

Reviewed December 2021

Cohere review

We share screens with customers every day to get them onboarded with our product. It's extremely helpful for me to log into Cohere, rather than try to get someone to log in to a Google Meets or Zoom and share a page. However, those other technologies do exist, so Cohere doesn't feel completely indispensable, and we occasionally still use Google or Zoom if we need to see other pages too.

Ratings Breakdown

Ease of use

Functionality

Pros:

Really easy to use page sharing program. Plug and Play.

Cons:

Drops out quite often. Either page gets stuck for me and I have to refresh, or I get completely kicked off the person's page.

Reasons for switching to Cohere

Easier for the customer to just log in to the page we both want to see. Easier for me to just log in to Cohere and not mess around with sharing pages.

Christian V.

Verified reviewer

Real Estate

11-50 employees

Used daily for less than 12 months

Review source

Reviewed December 2021

Default

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to get access to customers screen are definitely the best, because you can solve problems quickly

Cons:

Definitely the slow speed and some elements can't be shown on customers screen. I am always in doubt if it will work when I click on an element, because there can be huge delays, even with fast internet connection. Miss the recording feature, but pricing was weird. Instead of pricing on how many active minutes our users have, they should price us on how many minutes we WATCHED of the recordings. I know there costs are correlated with how much they store, but it makes no sense on our side of things

Kaustav M.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 6 months

Review source

Reviewed December 2021

An app with a lot of potential

Overall we use Cohere as an app to see how our users use our product as against providing customer support which is their dominant usecase.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Setting up Cohere was pretty easy and the documentation was quite simple to follow. Being able to see how our users are using the app was really useful and cool to begin with.

Cons:

The free version of the software has an extremely limited set of sessions and as our user base has grown, we are finding the application less useful as more sessions are hidden behind a paywall. As a free user, all the interesting integrations are hidden behind a paywall so we can't really see the value of it until we sign up for a paid account.

raza h.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 6 months

Review source

Reviewed December 2021

Great product!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Gives us really good insight into user behaviour and lets us help them more seamlessly than alternatives.

Cons:

I don't have any complaints. I don't have any complaints.

Kari S.

Verified reviewer

Insurance

11-50 employees

Used daily for less than 6 months

Review source

Reviewed December 2021

Cohere is a life saver

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The most impactful feature is the ability to control the clients screen. This allows us to help them navigate through their insurance options in the most effective way. It allows allows us to show features they may not have been able to find on their own.

Cons:

Mobile view is definitely more difficult to navigate than desktop.

Hillary S.

Verified reviewer

Computer Software

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed December 2021

Love the benefits that Cohere brings to our customer support!

Ratings Breakdown

Ease of use

Functionality

Pros:

The ease of being able to locate and review client sessions to aid in our ability to support and resolve customer issues. Cohere is easy to navigate while talking to a client. It has been a very beneficial tool for our support team!

Cons:

There's currently nothing that I dislike about working in Cohere.

Showing 1 - 10 of 16 Reviews

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