Dealertrack DMS 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Dealertrack DMS

4.4

(116)

Pricing

Pricing available upon request

About Dealertrack DMS

Dealertrack DMS is an auto dealer management solution that helps businesses streamline operations related to rental agreements, document management, service dispatching and more on a centralized platform. It enables staff members to access the built-in manufacturer database to extract pricing data, create estimates, and convert quotes into repair orders.

Dealertrack DMS allows employees to create, track, and manage daily rental agreements based on multiple classifications, such as warranty, loaners, insurance and retail. The service dispatching tool lets administrators assign work orders based on repair priority, vehicle promise time and technician skill levels. Additionally, managers can use the in-built analytics dashboards to consolidate reports, monitor progress across KPIs, forecast dealership requirements and prioritize tasks.

Dealertrack DMS facilitates integration with several third-party CRM, marketing, inventory, document management, accounting, payroll and other solutions. Pricing is available on request and support is extended via phone, email and other online measures.

Dealertrack DMS Screenshots

Dealertrack DMS Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Dealertrack DMS Features

Popular features found in Auto Dealer
Accounting
Contact Database
Document Management
Financing Management
Payment Collection
Reporting & Statistics
Sales Floor Management
Service Department
Website Integration
More features of Dealertrack DMS
Activity Dashboard
API
Appointment Management
Barcode/Ticket Scanning
Buy Here, Pay Here
Customer Database
Customer History
Customizable Reports
Dashboard
Document Storage
For Automotive Dealerships
Forecasting
Inventory Management
Inventory Tracking
Lease Tracking
New Car Dealer
Performance Metrics
Price/Margin Management
Quotes/Estimates
Real-Time Reporting
Real-Time Updates
Reporting/Analytics
Sales Reports
Stock Management
Summary Reports
Third-Party Integrations
Used Car Dealer

Dealertrack DMS Integrations

DocStar ECM

Dealerlogix

Dealer Car Search

OEC

Connect CRM

Kimoby

See all 11 integrations

Dealertrack DMS User Reviews

Overall Rating

4.4

Ratings Breakdown

66%

18%

10%

Secondary Ratings

Ease of Use

4.2

Value for money

4.3

Customer support

4.3

Functionality

4.3

CHRIS L.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

DEALERTRACK REVEIW

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

THE EASE OF SUBMITING APPLICATIONS TO MY DIFFERENT LENDERS.

Cons:

I HAVE NO COMPLAINTS ABOUT THIS SOFTWARE.

Verified

Reviewer

Automotive

201-500 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Customizable and Easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very diverse DMS for the money. Switched from one of the other big three to Dealertrack and after we got our feet wet, you couldn’t make anyone go back.

Cons:

Need to ensure you take this rare time to start fresh and clean up your accounting and processes. No sense in bringing the old ways to the new set up (and typically you don’t switch a DMS often). We, unfortunately, did not do our due diligence and the implementation folks are going to do what you ask- which was foolish on our part. Because of that we had a few months after where it was not as smooth as I would have liked

Verified

Reviewer

Automotive

201-500 employees

Used daily for less than 2 years

Review source

Reviewed December 2018

When it works it is acceptable.

Ratings Breakdown

Ease of use

Functionality

Pros:

When it is up and running it is useful and would be great, the idea of what it can do is exactly what you would want. If I want to see the service history from the last year I couldn't get all the information I needed. Not sure if this is because we didn't have the software integrated correctly or what.

Cons:

Had problems logging on in the morning when I first got to work. The Vin scanner doesn't always read on the first try, have to scan and scan to get it to read. The mobile application just didn't work fast enough. I often had to go back to my desk to get all the data I needed and by then it was too late to capitalized on the initial interaction with the customer.

Verified

Reviewer

Automotive

501-1000 employees

Used monthly for more than 2 years

Review source

Reviewed September 2018

Dealer Track - Affordable DMS solution

Overall, it is not as good as some, yet still better than others. It tends to be one of the better affordable DMS available.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

>Overall Cost is the normal variable in choosing the DealerTrack DMS *Cheaper Dealer solution than either CDK or Reynolds &Reynolds >Some Aspects of the DMS can be Automated even though the overall solution is FTP based. >Navigation is not too intensive >Able to set up Auto run extractions for provision to a CRM Solution >Setup of reporting and or File runs is normally easily accomplished >Offers In house Integration with Service App X-Time

Cons:

>Reporting is not as extensive as offered by other DMS providers >X-Time integration can be spotty at times >Limitations on the amount of Historical data that is maintained within the DMS, remaining Data is archived and is not as easily accessible. >System is not Live update for Automated reporting *Example: Automated reports set up today do not get recognized by the system as such until the nightly update occurs. >Seems to be fewer people available at a dealership that possess the proper admin access required for setting up reports or reviewing High end information.

Verified

Reviewer

Automotive

51-200 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

DEALERTRACK

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

DEALERTRACK IS VERY USER FRIENDLY AND I LIKE ALL THE REFERENCE MATERIAL AVAILABLE.

Cons:

I DO NOT LIKE THE FACT THAT IS SOME REPORTING YOU CAN'T REFERENCE TWO YEARS TOGETHER. YOU HAVE TO PRINT EACH YEAR SEPARATELY.

Verified

Reviewer

Automotive

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed April 2019

Mostly Happy with Dealer track.

Our dealership has been using Dealertrack for 6 months after converting from Reynolds and Reynolds. Dealertrack is alot easier and more intuitive. I'm told we are also saving a bunch of money for switching. All features seem to be included, instead of paying for each individual features like Reynolds.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. Has more current features after converting from Reynolds and Reynolds. Way cheaper as well.

Cons:

Seems to be lacking some features that are present in other areas of the software. Suggestions need to have at least 50 votes before Dealertrack will even look at it.

Lee T.

Verified reviewer

Information Technology and Services

11-50 employees

Used other for more than 2 years

Review source

Reviewed October 2018

Great software for all dealerships

Every support call when setting up a dealership has been painless and gets resolved quickly. Their support team follows up on projects to make sure they are completed on time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As an IT professional, I support many dealerships and they all run Dealertrack. Their customer support is top notch and any issues get resolved after one phone call.

Cons:

I do not have any cons for Dealertrack. The honestly are the best around

Verified

Reviewer

Retail

201-500 employees

Used daily for less than 6 months

Review source

Reviewed September 2018

Dealertrack

Ratings Breakdown

Ease of use

Functionality

Pros:

Pretty easy to use and learn the software

Cons:

I hate that you have to take extra steps if you want multiple tabs open at once

Verified

Reviewer

Automotive

201-500 employees

Used monthly for less than 2 years

Review source

Reviewed July 2019

Not a Fan

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great for very small dealerships to be able to get going and offer financing as well as manage customers

Cons:

very little customer support. No real APIs, no customization, very slow, difficult to use. Not modern and will not work with most other softwares.

Verified

Reviewer

Financial Services

Used other for less than 6 months

Review source

Reviewed June 2018

Interesting concept but not as helpful as I thought

Ratings Breakdown

Ease of use

Functionality

Pros:

I worked with a car dealership and though this was helpful it was different from what I was accustomed to. I think it is fairly standard software though.

Cons:

I did not like that there were not standard email templates to contact clients. This would have made things faster and easier.

Showing 1 - 10 of 116 Reviews

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